Ecommerce Administrator

4 months ago

Burnaby, Canada Refrigerative Supply Limited Full time

**RSL’S story**:
**_ RSL Mission_**
Our purpose is to provide the highest quality HVAC and Refrigeration experience in Canada.

**_ RSL Vision_**
To be the environment that inspires excellence and trust within our community.

**_ RSL Values_**
Gracious, Collaborative, Courageous, Innovative, Community Focused, and Exceptional Experience

**The Opportunity**:
**Scope of the Position**

Refrigerative Supply Limited’s eCommerce Administrator will be the primary point of contact between RSL and our online customers while providing ongoing administrative support to the eCommerce team. Primary responsibilities include managing new online account setups, reviewing and monitoring online orders, issuing refunds and responding to general customer inquiries to ensure the highest level of customer satisfaction.

**Duties and Responsibilities**
- Collaborate and coordinate directly with the Ecommerce Manager to facilitate the collection, organization and enrichment of product SKU’s for upload onto website and help test and troubleshoot the website.
- Reliably open and close our digital cash drawer every day. Balance daily online purchases against the cash drawer report and resolving any discrepancies that may arise.
- Support the eCommerce team with the implementation and integration of a PIM solution and the migration of product data into the PIM.
- Oversee and validate all requests for new and existing online account setups.
- Managing monthly customer mailing list by Mail Merge and Constant Contact.
- Create transfer for estore orders to ensure timely delivery within expected time frame.
- Monitor status of open orders/backorders and resolving with sales or customer accordingly.
- Issue Return Material Authorizations (RMA’s) and access Moneris portal to issue refunds for online credit card purchases.
- Manage Google My Business account including responding to customer reviews, creating relevant posts, updating special hours, adding photos, tags, and other relevant content.
- Analyze and monitor internal processes to recommend procedural changes with an eye towards continuous improvement, where applicable.
- Working with Marketing and Sales to maintain general content on company website using CMS console including branch hours, instructional video libraries, industry job postings etc.
- Conducting instructional webinars with customers outlining new and existing features of the website
- Working with Sales and Purchasing to import product cross-sells and complimentary accessories to existing eCommerce products.

**Skills and Qualifications**
- A minimum 1-year demonstrated experience in a similar role in eCommerce or marketing and/or with wholesale distribution or HVAC/R industry experience.
- Content Management System (CMS) experience preferred.
- Superior organizational skills, attention to detail, team working, and time management skills.
- Outstanding written and verbal communication skills.
- Proven ability being resourceful, independent, and finding creative solutions to challenging situations.
- Ability to understand technology as it relates to the business.
- Strong analytical, quantitative, and problem-solving skills.
- Proficiency in eCommerce and Microsoft Office Suite including Excel, word, PowerPoint and Outlook.
- Prophet 21 (P21) experience is an asset.
- Professional business acumen.
- Demonstrated integrity and ethical standards.
- HTML programming language experience preferred.
- Self-motivated with a strong desire for continuous improvement.

**What we offer**:
It's not all about work. That's why we support and recognize our team members with a range of benefits:

- RSL is an entrepreneurial company - we don't micromanage
- Embark on a continuous development journey. You have access to $3,500 annually to invest in your professional growth.
- 3 weeks vacation
- 3 personal obligation days
- Wellness Account
- Stay healthy with our rich benefits package
- Protect your future with our Pension plan
- Access a 24/7 Employee Assistance Program.

Refrigerative Supply Limited is an equal opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. We would like to thank all applicants for their interest; however, only those selected will be contacted.

  • Ecommerce Administrator

    3 months ago

    Burnaby, Canada Refrigerative Supply Limited Full time

    **RSL’S story**: **_ RSL Mission_** Our purpose is to provide the highest quality HVAC and Refrigeration experience in Canada. **_ RSL Vision_** To be the environment that inspires excellence and trust within our community. **_ RSL Values_** Gracious, Collaborative, Courageous, Innovative, Community Focused, and Exceptional Experience **The...

  • General Manager

    2 weeks ago

    Burnaby, British Columbia, Canada Targeted Talent Full time

    Manage the operations of a Canadian woodworking tools and machinery provider, overseeing e-commerce and physical store operations, and leading a high-performing team to drive growth and success. Our client is a renowned provider of premium tools and machinery for woodworking enthusiasts across Canada. Operating seamlessly through both an e-commerce platform...

  • E-commerce Executive Furniture

    3 months ago

    Burnaby, Canada Accents@Home Furniture Inc Full time

    We are a Burnaby based furniture & home accents retailer with e commerce shipping within Canada. Our small, dedicated team thrives in a dynamic environment that encourages creativity, precision, and customer satisfaction. This position involves a blend of operational, customer service, and administrative tasks aimed at optimizing e-commerce processes and...

  • General Manager

    3 weeks ago

    Burnaby, British Columbia, Canada Targeted Talent Full time

    General Manager Join our team as a General Manager and take on a challenging role in a dynamic organization that values your skills and experience. Our company is a leading provider of premium tools and machinery for woodworking enthusiasts across Canada, operating seamlessly through both an e-commerce platform and a physical store. About the Role As a...

  • Sales Executive

    4 months ago

    Burnaby, Canada Breadstack Technologies Inc. Full time

    **About Breadstack Solutions**: Breadstack Solutions is a forward-thinking SaaS startup on a mission to revolutionize the business landscape by empowering SMBs to streamline operations and deliver exceptional customer experiences to compete against industry giants. With our cutting-edge suite of SaaS tools, we are driving a paradigm shift in how SMBs...

  • Digital Content and SEO Specialist

    4 months ago

    Burnaby, Canada Refrigerative Supply Limited Full time

    Scope of the position Refrigerative Supply Limited’s Digital Content and SEO Specialist will be responsible for analyzing, reviewing and implementing meta-data for our B2B website to optimize page ranking on search engines, as well as creating customized website landing pages, promotional pages and site banners to help drive online sales....

  • Digital Content and SEO Strategist

    3 weeks ago

    Burnaby, British Columbia, Canada Refrigerative Supply Limited Full time

    Job SummaryRefrigerative Supply Limited is seeking a highly skilled Digital Content and SEO Specialist to join our team. As a key member of our organization, you will be responsible for analyzing, reviewing, and implementing meta-data for our B2B website to optimize page ranking on search engines.Key ResponsibilitiesCollaborate with cross-functional partners...

  • Digital Content and SEO Strategist

    3 weeks ago

    Burnaby, British Columbia, Canada Refrigerative Supply Limited Full time

    Job SummaryRefrigerative Supply Limited is seeking a highly skilled Digital Content and SEO Specialist to join our team. As a key member of our organization, you will be responsible for analyzing, reviewing, and implementing meta-data for our B2B website to optimize page ranking on search engines.Key ResponsibilitiesCollaborate with cross-functional partners...

  • Sales Operations Leader

    1 month ago

    Burnaby, British Columbia, Canada Carrier Enterprise Canada Full time

    Career Opportunity – Carrier Enterprise CanadaPosition: Sales Center SupervisorReporting to: Regional General ManagerLocation: Burnaby, British ColumbiaCarrier Enterprise Canada, a subsidiary of Watsco, Inc., the largest independent HVAC/R distribution company globally, is seeking a qualified individual for the role of Sales Center Supervisor. We...

  • Operations Coordinator

    3 months ago

    Burnaby, Canada Briere Production Group Full time

    The Operations Coordinator position is responsible for supporting the shortage resolution of equipment, labour, and logistics in the most cost-effective and efficient manner through planning, communication and liaison with internal and external stakeholders. **Administration** - Maintain vendor master lists, including contact information, payment terms,...

  • Account Executive

    3 months ago

    Burnaby, Canada Breadstack Technologies Inc. Full time

    **About Breadstack Solutions**: At Breadstack Solutions, we are leading innovation in the retail cannabis dispensary market. Our mission is to empower dispensaries to optimize operations and enhance customer experiences, ensuring competitiveness in a rapidly evolving industry. Upgrade your dispensary with our complete eCommerce platform, gaining full control...

  • Purchasing Assistant

    3 months ago

    Burnaby, Canada Urban Barn Ltd. Full time

    **Help people create homes they love.** Join the Urban Barn team as a Purchasing Assistant at our Home Office located in Burnaby, BC. With over 50 retail stores across the country, Urban Barn is a nationally recognized retailer known for high-quality furniture and inspiring home décor. We’re passionate about making our customers and our employees feel...

  • E-commerce Manager

    4 months ago

    Burnaby, Canada Ultimate Tools Full time

    E-Commerce Manager Company Overview: Ultimate Tools is a distinguished name in delivering premium tools and machinery to Canada's woodworking enthusiasts. Operating through an e-commerce platform and a physical store location, we are committed to providing top-quality products and exceptional service, catering to the needs of both professional and hobbyist...

  • Residential Donations Coordinator

    4 months ago

    Burnaby, Canada Habitat for Humanity Greater Vancouver Full time

    **Residential Donations Assistant (Hybrid)** At **Habitat for Humanity Greater Vancouver**, we are looking for a detail-oriented individual, who _excels_ at customer service, to join our ReStore team as the **Residential Donations Assistant**. This role will support the **Residential** **Donations & eCommerce Coordinator** by reviewing online gift-in-kind...

  • All Store Manager

    2 weeks ago

    Burnaby, Canada Carrier Enterprise Canada Full time

    p>Career Opportunity – Carrier Enterprise CanadaReporting to: Regional General ManagerLocation: Burnaby, British ColumbiaCE is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. CE proudly distributes the Carrier, Bryant and Payne brands of HVAC equipment for the use in Commercial and Residential markets, as well...

  • Store Manager

    2 weeks ago

    Burnaby, Canada Carrier Enterprise Canada Full time

    Career Opportunity – Carrier Enterprise CanadaReporting to: Regional General ManagerLocation: Burnaby, British ColumbiaCE is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. CE proudly distributes the Carrier, Bryant and Payne brands of HVAC equipment for the use in Commercial and Residential markets, as well...

  • Store Manager

    2 weeks ago

    Burnaby, Canada Carrier Enterprise Canada Full time

    Career Opportunity – Carrier Enterprise CanadaReporting to: Regional General ManagerLocation: Burnaby, British ColumbiaCE is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. CE proudly distributes the Carrier, Bryant and Payne brands of HVAC equipment for the use in Commercial and Residential markets, as well...