General Manager

6 days ago

Burnaby, British Columbia, Canada Targeted Talent Full time
Manage the operations of a Canadian woodworking tools and machinery provider, overseeing e-commerce and physical store operations, and leading a high-performing team to drive growth and success.

Our client is a renowned provider of premium tools and machinery for woodworking enthusiasts across Canada. Operating seamlessly through both an e-commerce platform and a physical store, they are dedicated to delivering top-quality products and outstanding service to cater to the diverse needs of professional and hobbyist woodworkers.

As the General Manager, you will play a central role in ensuring operational efficiency, overseeing the seamless functioning of both online and brick-and-mortar operations. Your responsibilities will encompass various aspects of business operations, including CRM/ERP, ecommerce, marketing, sales and sales coaching, P&L, inventory management, and contributing significantly to the growth and success of this dynamic organization.

Key Responsibilities:
  • Direct day-to-day operations, covering retail/customer service, procurement, inventory management, and sales.
  • Lead and nurture a high-performing team, providing guidance, training, and support while ensuring accountability.
  • Identify and implement strategies for process improvement to enhance operational efficiency, reduce costs, and elevate quality.
  • Manage relationships with suppliers, negotiate contracts, and ensure adherence to quality standards.
  • Develop and manage the operations budget, diligently tracking expenses and optimizing costs.
  • Oversee inventory management, merchandise displays, and store layouts.
  • Leverage ERP/CRM/POS tools to manage customer interactions and enhance relationships.
  • Support marketing initiatives, including promotions, sales events, and dynamic social media campaigns.
  • Monitor and manage ecommerce operations, overseeing order processing and returns.
  • Uphold store cleanliness, organization, and safety standards.
Requirements:
  • Previous experience in retail operations, administration, ecommerce, and logistics is highly valued.
  • Showcase strong leadership, sales, and team management skills.
  • Possess familiarity with Excel, ERPs, POS, and foundational marketing principles.
  • Demonstrate strong organizational skills with a keen eye for detail and efficiency.
  • Adapt and thrive in a dynamic, small-team environment.
  • Exhibit effective communication skills and a collaborative mindset.
  • A basic understanding of woodworking tools and machinery is an advantageous addition.
  • Display flexibility to undertake various tasks within a small business setting.
What You Will Receive:
  • Competitive compensation aligned with your contributions and achievements.
  • Seize the opportunity to be part of a growing business that values your diverse skills.
  • Gain exposure to a broad range of operational and marketing functions within a small business context.

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