Guest Services Associate

2 weeks ago

Vancouver, Canada Sheraton Vancouver Wall Centre Hotel Full time

**GUEST SERVICES ASSOCIATE**

**What’s in it for you**:
Working in the largest hotel in Vancouver

Aesthetically pleasing environment with a great team

**Benefits and Perks**:

- Explore Travel Program
- Ongoing Associate Appreciation Events

Do you like to provide efficient service and create memorable experiences by making emotional connections with all our guests? If so, explore what we have to offer In this position, you will have a direct impact on the overall experience of our hotel guests and be responsible for ensuring 100% satisfaction from the moment guests arrive at the hotel until they check out.

**What your day will look like**:

- The Guest Services Associate will be responsible for welcoming our guests and accurately verifying all information during the check-in process and following up during check out.
- Each new associate is required to work the overnight shift.
- Responsibilities include but are not limited to: posting balances to all guest rooms and closing out the day's transactions; running accounts receivable reports; providing next day reports to the Front Office, Housekeeping, Food and Beverage, Banquets, Health Club, Sales and Executive Office as required.

**Your experience and skills include**:

- Previous guest service experience in a large hotel. A minimum of one-year previous hotel experience is preferred but not required.
- This is the ideal position for someone who has a passion for guest service, values problem resolution, and enjoys working in a fast-paced environment.
- Able to work flexible hours, including overnight shifts.
- Able to maintain professional standards while multi-tasking in an extremely busy environment.
- Excellent knowledge of the city, including local events, restaurants, shopping, and attractions.
- Able to communicate with guests in a confident and pleasing manner in a variety of situations.
- Must be able to exert well-paced ability to reach different floors of the hotel on a timely basis.
- Requires writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
- Must possess basic computer skills.

**To note**:

- Complete job description will be presented at the time of job offer

**ABOUT US**

The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport provide guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves; located in the heart of the city and at Vancouver’s airport, surveying the magnificent natural elements that combine to make Vancouver one of the most beautiful cities in the world. We are proud to be Vancouver built, Vancouver owned, and Vancouver run.

A wall is only as strong as those that build it. Our associates are brought together by the fundamental sense of self-worth they derive from helping others. While each person’s talents are a credit, it is an individual’s commitment to the group effort that creates excellence.

Our foundation is exceptional people, and our passion is supporting them to succeed and exceed. More so than experience or education, it is a unanimous enthusiasm that is most highly valued. For those who work hard and consistently display positive attitude and aptitude, the opportunities for growth are endless.

**DIVERSITY**

Wall Centre Hotels is committed to diversity and inclusion in the workplace. Wall Centre Hotels, through education, review and engagement is achieving a work environment that is fair and just for all associates and where all associates are valued for the diversity they bring to the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, disability, and age.

**Job Types**: Full-time, Permanent

Pay: $25.90-$30.05 per hour

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

  • Guest Service Associate

    5 days ago

    Vancouver, Canada Sheraton Vancouver Wall Centre Full time

    **ABOUT US** The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves;...

  • Guest Services Associate

    2 days ago

    Vancouver, Canada Sheraton Vancouver Wall Centre Hotel Full time

    **ABOUT US** The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves;...

  • Overnight Guest Services Manager

    Found in: beBee jobs CA - 1 day ago

    Vancouver, British Columbia, Canada The Westin Bayshore, Vancouver Full time

    Additional Information Bonus Eligible, Flexible Work Option, Full Benefits & PensionJob Number Job Category Rooms & Guest Services OperationsLocation The Westin Bayshore Vancouver, 1601 Bayshore Drive, Vancouver, BC, Canada VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob SummaryServes as the property Manager on Duty...

  • Guest Services Manager

    1 day ago

    Vancouver, Canada Marriott International Full time

    **Additional Information** Bonus Eligible, Flexible Work Option, Full Benefits & Pension **Job Number** 24077928 **Job Category** Rooms & Guest Services Operations **Location** The Westin Bayshore Vancouver, 1601 Bayshore Drive, Vancouver, BC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Guest Services Supervisor

    6 days ago

    Vancouver, Canada Hotel Blu Vancouver Full time

    **Hotel: Hotel BLU** **Position: Guest Services Supervisor** As member of Hotel BLU Vancouver Front Office team, the Guest Services Supervisor(GSS) plays a key role in attending to the immediate needs of each guest, prior their arrival at the hotel, during their stay and through to their final departure. In addition the GSS will act as the immediate...

  • Guest Services Agent

    4 days ago

    Vancouver, Canada Hotel Blu Vancouver Full time

    As member of Hotel BLU Vancouver Front Office team, the Guest Services Agent plays a key role in attending to the immediate needs of each guest, prior their arrival at the hotel, during their stay and through to their final departure. - Welcoming guests in a professional, warm, friendly, and efficient manner - Being proactive to guests’ needs and wants,...

  • Guest Service Agent

    15 hours ago

    Vancouver, Canada Vancouver Marriott Pinnacle Downtown Hotel Full time

    **Live Fully at Marriott International - #1 Leader in Hospitality** At **Marriott International**, you have the opportunity to grow in your career, work with teammates that feel like family, and help make our world a better place. **Vancouver Marriott Pinnacle Downtown Hotel** located at **1128 W Hastings St**, **Vancouver**, **BC**, **V6E4R5 **is hiring a...

  • Guest Service Agent

    4 days ago

    Vancouver, Canada Sheraton Vancouver Wall Centre Hotel Full time

    **JOB REQUIREMENTS**: **Education**: - Secondary (high) school graduation certificate **Experience**: - 7 months to less than 1 year **Work setting**: - Hospitality industry - Urban area - Hotel, motel, resort **Tasks**: - Register arriving guests and assign rooms - Process group arrivals and departures - Take, cancel and change room reservations -...

  • Guest Services Representative

    3 days ago

    Vancouver, Canada Parq Vancouver Full time

    **OUR COMPANY** Parq Vancouver is Where Vancouver Plays. Featuring a beautiful casino, high-end salons, restaurants, entertainment, bars, patios, and hotels all under one roof, Parq is where Vancouverites and visitors alike come to have fun with friends and family in a vibrant and memorable environment unlike anything else in the city. We are proud to...

  • Hotel Guest Service Agent

    16 hours ago

    Vancouver, Canada The Sylvia Hotel Full time

    The Sylvia Hotel is Vancouver’s most iconic hotel with the best location in the city. We are currently seeking an experienced Front Desk Agent to join our team. The Front Desk Agent at the Sylvia Hotel understands the true meaning of guest service. They maintain a high level of professionalism and are result driven and have the confidence and abilities to...

  • Hotel Guest Service Agent

    3 days ago

    Vancouver, Canada The Sylvia Hotel Full time

    The Sylvia Hotel is Vancouver’s most iconic hotel with the best location in the city. We are currently seeking an experienced Front Desk Agent to join our team. The Front Desk Agent at the Sylvia Hotel understands the true meaning of guest service. They maintain a high level of professionalism and are result driven and have the confidence and abilities to...

  • Guest Services Representative

    7 days ago

    Vancouver, Canada Helijet International Full time

    **Overview** As Guest Service Representative, your patience, good listening skills, attention to detail and overall positive presence are at the core of your character and the foundation for providing an outstanding customer experience. You are our number one ambassador. With an undivided focus on the customer, you offer support every step of the way, from...

  • Guest Services

    5 days ago

    Vancouver, Canada Miku Vancouver Full time

    We are seeking experienced Host / Hostess staff to join our team at Miku Vancouver. Our Guest Services team must maintain a professional image and positive attitude, as well as the ability to work under pressure in a fast-paced environment. At Miku, the guests experience comes first, your ability to make quick decisions and prioritize tasks will be put to...

  • Guest Service Agent

    6 days ago

    Vancouver, Canada Vida Spa Full time

    **Skills Required**: - Strong organizational skills, computer skills, customer service. - A positive and optimistic attitude with a passion for customer service and care. **Duties and Responsibilities**: - Always greet guests in a friendly and professional manner according to Vida Spa Standards. - Engage each guest as a unique individual and listen...

  • Guest Services Representative

    1 day ago

    Vancouver, Canada Vancouver Film School Full time

    Note: This is a part-time position. **Core Responsibilities** - This position includes responsibility for all campuses of Vancouver Film School. - Monitor building entrances and provide access control. - Monitor CCTV video surveillance and fire and building alarms. - Greet staff and students as they enter and exit the buildings. - Ensure the safety of...

  • Sales Associate

    7 days ago

    Vancouver, Canada UBC Food Services Full time

    **Location**:UBC Food Services Residence Dining Halls **Position**: Sales Associate - Residence - At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and...

  • Club Lounge Associate

    3 weeks ago

    Vancouver, Canada Sheraton Vancouver Wall Centre Full time

    **ABOUT US** The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves;...

  • Purchasing & Guest Relations Assistant

    3 days ago

    Vancouver, Canada Coast Hotels Full time

    Your company, your values, your career! Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors. This role is a dual position within Purchasing and Guest Relations Administration. This is a fully in office position. The Purchasing & Guest Relations...

  • Front Desk Agent

    16 hours ago

    Vancouver, Canada Quality Inn and Suites Vancouver Downtown Full time

    **Front Desk / Guest Services Representative **positions are available at the **Quality Inn & Suites** **Vancouver Downtown**. An exciting hotel located in the heart of Vancouver's entertainment district. The Guest Services Representative must have a friendly and welcoming attitude. While standard duties include guest check-in and check-out, in this...

  • Guest Experience Supervisor

    3 days ago

    Vancouver, Canada FlyOver Attractions by Pursuit Collection Full time

    What perks can you expect?: The wage for this role is $19.95 hourly and a full breakdown of benefits and perks will be discussed in the interview process. Overview: The Guest Experience Supervisor will report directly to the Guest Experience Manager at FlyOver Canada Vancouver (“FOCV”) and play a critical role in the success of the overall operation. As...