Guest Service Agent

2 weeks ago


Vancouver, Canada Sheraton Vancouver Wall Centre Hotel Full time

**JOB REQUIREMENTS**:
**Education**:

- Secondary (high) school graduation certificate

**Experience**:

- 7 months to less than 1 year

**Work setting**:

- Hospitality industry
- Urban area
- Hotel, motel, resort

**Tasks**:

- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Investigate and resolve complaints and claims
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Handle wake-up calls
- Provide customer service

**Computer and technology knowledge**:

- Multi-line switchboard
- Word processing software
- Database software
- Computerized bookkeeping system
- Central reservation system (CRS)
- Spreadsheet
- Internet

**Work conditions and physical capabilities**:

- Attention to detail
- Fast-paced environment
- Overtime required
- Standing for extended periods
- Work under pressure

**Personal suitability**:

- Client focus
- Dependability
- Efficient interpersonal skills
- Flexibility
- Judgement
- Organized
- Reliability
- Team player

**Screening questions**:

- Are you currently legally able to work in Canada?

**Health benefits**:

- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits

**Long term benefits**:

- Group insurance benefits
- Life insurance
- Other benefits
- Registered Retirement Savings Plan (RRSP)

**HOW TO APPLY**:



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