Guest Service Agent
2 weeks ago
**JOB REQUIREMENTS**:
**Education**:
- Secondary (high) school graduation certificate
**Experience**:
- 7 months to less than 1 year
**Work setting**:
- Hospitality industry
- Urban area
- Hotel, motel, resort
**Tasks**:
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Investigate and resolve complaints and claims
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Handle wake-up calls
- Provide customer service
**Computer and technology knowledge**:
- Multi-line switchboard
- Word processing software
- Database software
- Computerized bookkeeping system
- Central reservation system (CRS)
- Spreadsheet
- Internet
**Work conditions and physical capabilities**:
- Attention to detail
- Fast-paced environment
- Overtime required
- Standing for extended periods
- Work under pressure
**Personal suitability**:
- Client focus
- Dependability
- Efficient interpersonal skills
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
**Screening questions**:
- Are you currently legally able to work in Canada?
**Health benefits**:
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
**Long term benefits**:
- Group insurance benefits
- Life insurance
- Other benefits
- Registered Retirement Savings Plan (RRSP)
**HOW TO APPLY**:
-
Hotel Guest Service Agent
4 weeks ago
Vancouver, Canada The Sylvia Hotel Full timeThe Sylvia Hotel is Vancouver’s most iconic hotel with the best location in the city. We are currently seeking an experienced Front Desk Agent to join our team. The Front Desk Agent at the Sylvia Hotel understands the true meaning of guest service. They maintain a high level of professionalism and are result driven and have the confidence and abilities to...
-
Hotel Guest Service Agent
2 days ago
Vancouver, Canada The Sylvia Hotel Full timeThe Sylvia Hotel is Vancouver’s most iconic hotel with the best location in the city. We are currently seeking an experienced Front Desk Agent to join our team. The Front Desk Agent at the Sylvia Hotel understands the true meaning of guest service. They maintain a high level of professionalism and are result driven and have the confidence and abilities to...
-
Canyon Lights Guest Service Agent
5 days ago
Vancouver, Canada Capilano Group Full timeDedicated to creating experiences our team members and guests are amazed by, the Capilano Suspension Bridge Park is always looking for people who can help bring our mission to life. We are looking for friendly and enthusiastic Guest Service Agents motivated by providing exceptional guest service to ensure our guests enjoy our Canyon Lights event. **Who we...
-
Guest Services Agent
6 days ago
Vancouver, Canada SilverBirch Hotels & Resorts dba: Residence Inn by Marriott Vancouver Downtown Full timeSilverBirch Hotels & Resorts is one of Canada’s leading hotel management companies and manages a large portfolio of full-service, focused service and extended stay hotels across Canada. The company manages independent hotels and hotels operating under major franchise brands, such as Marriott and Hilton. Duties and Responsibilities: - Complete all...
-
Guest Services Agent
6 days ago
Vancouver, Canada Hotel Blu Vancouver Full timeAs a member of Hotel BLU Guest Services Team, you will be offering genuine hospitality and personalized upscale service in a warm and welcoming environment. You will be responsible for attending to the day to day front of house operation, as well as conducting a nightly audit, balancing and consolidating departmental ledger accounts, and preparing various...
-
Guest Service Agent
3 weeks ago
Vancouver, Canada Vida Spa Full time**Skills Required**: - Strong organizational skills, computer skills, and customer service. - A positive and optimistic attitude with a passion for customer service and care. **Duties and Responsibilities**: - Always greet guests in a friendly and professional manner according to Vida Spa Standards. - Engage each guest as a unique individual and listen...
-
Guest Service Associate
4 weeks ago
North Vancouver, Canada SureStay Hotel by Best Western Full timeWe are seeking a **Guest Services Agent **to become a part of our team! We are looking for an individual that is approachable, personable, has excellent communication skills and has a strong eye for detail. **PERKS FOR JOINING OUR HOTEL**: - Continuing Education Through Best Western University - Staff Discounts 50% -When staying at any Best Western Hotel...
-
Guest Service Agent
2 weeks ago
Vancouver, Canada Vida Spa Full time**Skills Required**: - Strong organizational skills, computer skills, customer service. - A positive and optimistic attitude with a passion for customer service and care. **Duties and Responsibilities**: - Always greet guests in a friendly and professional manner according to Vida Spa Standards. - Engage each guest as a unique individual and listen...
-
Front Desk Agent
2 weeks ago
Vancouver, Canada Quality Inn and Suites Vancouver Downtown Full time**Front Desk / Guest Services Representative **positions are available at the **Quality Inn & Suites** **Vancouver Downtown**. An exciting hotel located in the heart of Vancouver's entertainment district. The Guest Services Representative must have a friendly and welcoming attitude. While standard duties include guest check-in and check-out, in this...
-
Front Desk Agent
6 days ago
Vancouver, Canada Quality Inn and Suites Vancouver Downtown Full time**Front Desk / Guest Services Representative **positions are available at the **Quality Inn & Suites** **Vancouver Downtown**. An exciting hotel located in the heart of Vancouver's entertainment district. The Guest Services Representative must have a friendly and welcoming attitude. While standard duties include guest check-in and check-out, in this...
-
Guest Services Representative
3 days ago
Vancouver, Canada Parq Vancouver Full time**OUR COMPANY** Parq Vancouver is Where Vancouver Plays. Featuring a beautiful casino, high-end salons, restaurants, entertainment, bars, patios, and hotels all under one roof, Parq is where Vancouverites and visitors alike come to have fun with friends and family in a vibrant and memorable environment unlike anything else in the city. We are proud to...
-
Guest Services Manager
5 days ago
Vancouver, Canada Marriott International, Inc Full time**Additional Information** Overnight relief shifts required, Bonus Eligible **Job Number** 23105804 **Job Category** Rooms & Guest Services Operations **Location** The Westin Bayshore Vancouver, 1601 Bayshore Drive, Vancouver, BC, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** -...
-
Guest Services Representative
4 weeks ago
Vancouver, Canada Parq Vancouver Resort & Casino Full timeOUR COMPANY Parq Vancouver is Where Vancouver Plays. Featuring a beautiful casino, high-end salons, restaurants, entertainment, bars, patios, and hotels all under one roof, Parq is where Vancouverites and visitors alike come to have fun with friends and family in a vibrant and memorable environment unlike anything else in the city. We are proud to...
-
Guest Services Agent
5 days ago
Vancouver, Canada Holiday Inn Vancouver-Centre Full timeProud to be a part of the Intercontinental Hotels Group family, The Holiday Inn Vancouver Centre on 711 West Broadway is a newly renovated 197 room hotel located in the heart of Vancouver, British Columbia. We are currently recruiting for a dynamic individual to fill the position of Guest Services Representative/Relief Night Auditor. **Job...
-
Guest Services Manager
1 week ago
Vancouver, British Columbia, Canada The Westin Bayshore Vancouver Full timeAdditional Information Bonus Eligible, Flexible Work Option, Full Benefits & PensionJob Number Job Category Rooms & Guest Services OperationsLocation The Westin Bayshore Vancouver, 1601 Bayshore Drive, Vancouver, BC, Canada VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY Serves as the property Manager on Duty...
-
Assistant Guest Services Manager
7 days ago
Vancouver, Canada Atrium Inn Vancouver Full time**Job Description of Assistant Guest Services Manager** **Job Title - **Assistant Guest Services Manager (AGSM) **Job Summary - **An Assistant Guest Services Manager directly reports to the Guest Services Manager and assists in running the front desk operations. The job of an AGSM is to ensure customers receive the best service possible from the property....
-
Guest Services Position
5 days ago
Vancouver, British Columbia, Canada Five Sails Full timeResponsible for:*seating and greeting guests and providing welcome and positive atmosphere*answering phone calls and taking reservations*relaying information about menu items and answering inquiries about group bookings*recording information about guests and details about reservations*having a seating plan before and during service*bringing menus to gusts...
-
Guest Experience Centre Representative
2 days ago
Vancouver, Canada Rocky Mountaineer Full timeThe Guest Experience Centre (GEC) Representative will report into the Team Lead, GEC. The Guest Experience Centre is responsible for all guest inquiries and feedback during and after travel. This role is part of a team working in a high energy fast paced environment. GEC Representatives are problem solving champions, empowered to make decisions on behalf of...
-
Front Desk Agent
4 weeks ago
Vancouver, Canada Pan Pacific Vancouver Full time***: This Front Desk Agent is responsible for registering guests into the hotel and checking out departing guests, acting as an ambassador to the Pan Pacific at all times. **KEY RESPONSIBILITIES**: ***: **The key responsibilities of the Front Desk Agent include but are not limited to**: - Register guests arriving to the hotel and checking out departing...
-
Reservations Agent
4 days ago
Vancouver, Canada Hyatt Regency Vancouver Full timeSummary At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture, and fantastic benefits like: - Discounted lodging...