Full-time Reservation Agent-oggta

1 month ago


Etobicoke, Canada Great Canadian Full time

**Position Summary**
Under the direct supervision of the Manager, Front Office, this position is responsible for the promotion, sales and booking of hotel accommodations while contributing to a safe and welcoming work environment. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

**Key Accountabilities**
- Quotes room rates; books rooms
- Provides travel information, local tourism information and attractions
- Provides information on the resort: upcoming shows, special events and promotions
- Promotes hotel packages including all areas of the resort
- Up-sells to increase revenues
- Explains the cancellation policy
- Sends out confirmation notices; accepts payment and gives refunds
- Handles group enquiries or forwards to Sales
- Liaises and communicates effectively with all appropriate operational departments
- Develops and cultivates strong working relationships with all stakeholders: guests, ownership and team members
- Ensures compliance with licensing laws, health and safety and other statutory regulations
- Performs other duties as assigned or directed

**Education and Qualifications**
- High School Diploma; Post Secondary hospitality or hotel education or suitable combination of education and experience
- Minimum 1 year reservations experience
- Ability to successfully obtain a Gaming License
- Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
- Computer literacy in MS Office

**Work Environment Considerations**
- Regular hotel and back office environment, sitting for long periods of time, non-traditional work hours



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