Reservations Agent, Air Groups
5 months ago
**DUTIES & RESPONSIBILITIES**:
- Responds to requests, prepares price quotations and proposals for domestic and international itineraries and processes bookings while considering all group specific details
- Ensure client is informed of and represented in all terms and conditions before, during, and after the group air process including their pre-ticketing, policy, reporting and security procedures
- Confirm, process and follow up with accounts payables and receivables to coordinate and complete the reconciliation process with Finance in order to provide customer with detailed and accurate reconciliation document
- Accountable for entering data throughout the life of an event in the various technology tools such as Meetings, Project Management, Reservations and Time Tracking Technologies
- Plan group travel effectively and efficiently through the established standards, and with meticulous attention to detail according to client provided parameters
- Stay current with supplier and industry trends through attendance of team meetings and supplier onsite and offsite presentations
- Works in conjunction with the Group air team to meet client defined meeting parameters and proactively escalating client, supplier or program issues to management for timely resolution
**QUALIFICATIONS & EXPERIENCE**:
- Minimum 4 years recent working experience as Air Groups Reservation Agent
- Knowledgeable in: airline terminology, codes, fare basis, airline rules and tariffs, airline passes, resource guides, books, and industry contacts
- Exceptional communication skills: verbal, written, presentation and consultative skills
- Current or experience working on a virtual team
- Strong domestic, trans border and international travel knowledge required
- The ability to work under pressure and effectively multi-task while maintaining professional rapport with customers is essential
- Necessary decisive and successful problem-solving skills
- Detail-oriented and high-level of accuracy
- Sabre experience required, AMADEUS an asset
- Advanced skills in Microsoft Office Suite (including Excel) an asset
- Ability to travel to client event, as required
- Bilingual: French fluency is considered an asset*
- Shift timings: Mon-Fri 9-5pm or 10-6pm (EST)
**Experience**: Required
- 1 year(s): Sabre Experience
- 1 year(s): Knowledge in Airline Terminology, codes, fare basis, and airline passes
- 4 year(s): Air Groups Reservation Agent Experience
**Behaviors**: Preferred
- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
-
Reservations Agent, Air Groups
5 months ago
Etobicoke, Canada H.I.S Canada Travel Inc. Full timeDUTIES & RESPONSIBILITIES: Prepare & follow up on group quotes and fulfill group reservations; Ensure evolving needs are addressed/communicated and deadlines are attained during the process, from initial quote to final booking, including payment process to payables and receivables; Liaise with the different supplies involved in the booking process; ...
-
Air Groups Reservation Agent
5 months ago
Etobicoke, Canada Red Label Vacation Inc. Full time**DUTIES & RESPONSIBILITIES**: - Responds to requests, prepares price quotations and proposals for domestic and international itineraries and processes bookings while considering all group specific details - Ensure client is informed of and represented in all terms and conditions before, during, and after the group air process including their pre-ticketing,...
-
Reservation Agent-oggta
4 weeks ago
Etobicoke, Canada Great Canadian Full time**Position Summary** Reporting to the Reservations Manager, the Reservations Agent will promote our hotels and amenities and complete guest reservations in a courteous, professional manner while providing the highest caliber of service to all potential guests of One Toronto’s hotel facilities. The Reservations Agent is responsible for maintaining the...
-
Bilingual Reservations Agent
4 months ago
Etobicoke, Canada Jonview Full time**VALUES**: **WE WORK AS A TEAM** with openness to the ideas and expectations of our colleagues, our customers, and our partners. **WE ARE PROFESSIONALS** on a constant quest for excellence, tackling challenges methodically, with efficiency and integrity, and recognize the value of creating a fun working environment. **WE GO BEYOND** our obligations to our...
-
Mgr, Reservation-oggta
1 month ago
Etobicoke, Canada Great Canadian Full time**Position Summary** **Key Accountabilities** - Ensure reservation department and Front Office staff are constantly aware of availability states open, on request, closed dates, high demand dates etc. - Ensures the maintenance of accurate reservations records and ensures that Reservation Agents are completing all assigned duties as well as following all...
-
Bilingual Reservations and Customer Service Agent
2 months ago
Etobicoke, Canada Jonview Canada Full time**VALUES**: **WE WORK AS A TEAM** with openness to the ideas and expectations of our colleagues, our customers and our client and supplier partners with a commitment to each other. **WE ARE PROFESSIONALS** on a constant quest for excellence, tackling challenges methodically, efficiently, and with integrity. **WE GO BEYOND** our responsibilities to our...
-
Bilingual Reservations and Customer Service Agent
5 months ago
Etobicoke, Canada Jonview Full time**VALUES**: **WE WORK AS A TEAM** with openness to the ideas and expectations of our colleagues, our customers and our client and supplier partners with a commitment to each other. **WE ARE PROFESSIONALS** on a constant quest for excellence, tackling challenges methodically, efficiently, and with integrity. **WE GO BEYOND** our responsibilities to our...
-
Etobicoke, Canada Jonview Full time**VALUES**: **WE WORK AS A TEAM** with openness to the ideas and expectations of our colleagues, our customers and our client and supplier partners with a commitment to each other. **WE ARE PROFESSIONALS** on a constant quest for excellence, tackling challenges methodically, efficiently, and with integrity. **WE GO BEYOND** our responsibilities to our...
-
Reservations and Customer Service Agent
5 months ago
Etobicoke, Canada Jonview Full time**VALUES**: **WE WORK AS A TEAM** with openness to the ideas and expectations of our colleagues, our customers and our client and supplier partners with a commitment to each other. **WE ARE PROFESSIONALS** on a constant quest for excellence, tackling challenges methodically, efficiently, and with integrity. **WE GO BEYOND** our responsibilities to our...
-
Travel Agent
5 months ago
Etobicoke, Canada Park For U Full timeQualifications - Strong communication and interpersonal skills, with the ability to build relationships with customers and colleagues - Experience in travel agency/company - Strong attention to detail, with the ability to manage multiple bookings and itineraries simultaneously - Ability to work independently and make decisions that align with company...
-
Reservations Supervisor
5 months ago
Etobicoke, Canada khalsa travels and tours inc Full timeEducation: - Expérience: **Education**: - Secondary (high) school graduation certificate **Certificates, licences, memberships, and courses**: - Reservation Sales Agent Certification **Screening questions**: - Are you available for shift or on-call work? - Are you available for the advertised start date? - Are you currently a student? - Are you...
-
Hotel Reservations/ Revenue Analyst
5 months ago
Etobicoke, Canada Skye Hotel Full time**Hotel Reservations/ Revenue Analyst** The reservations & revenue analyst will provide support and work closely with the Marketing and Revenue Management teams of our group of Hotels on maintenance of revenue systems, real-time analysis and strategy implementation while monitoring and supporting the reservations team. The analyst will work to optimize room...
-
Hotel Reservations and Revenue Coordinator
5 months ago
Etobicoke, Canada Skye Hotel Full time**Hotel Reservations and Revenue Coordinator** The reservations & revenue coordinator will provide support and work closely with the Marketing and Revenue Management teams of our group of Hotels on maintenance of revenue systems, real-time analysis and strategy implementation while monitoring and supporting the reservations team. The coordinator will work...
-
Agent, Reservations
5 months ago
Etobicoke, Canada Red Label Vacation Inc. Full time**How You Will Be Spending Your Time** - Generate revenue to contribute to overall objective - Answer calls in timely, courteous and professional manner - Provide excellent customer service - Enforce active selling skills to close a sale - Process bookings with accuracy and detail - Consistently meet individual performance targets - Stays current on...
-
Guest Service Agent
5 months ago
Etobicoke, Canada JD Residences Full time**Guest Service Agent** - Indulge in a sanctuary where every aspect caters to your comfort._ At J Dass Residences, we’ve crafted an oasis of luxury, complemented by surroundings that invite exploration. Immerse yourself in unparalleled comfort, both within our walls and in the vibrant locale that surrounds J Dass Residences. Be a part of opening one of...
-
Guest Service Agent
5 months ago
Etobicoke, Canada Skye Hotel Full time**Guest Service Agent** - Indulge in a sanctuary where every aspect caters to your comfort._ At **Skye Hotel**, we’ve crafted an oasis of luxury, complemented by surroundings that invite exploration. Immerse yourself in unparalleled comfort, both within our walls and in the vibrant locale that surrounds Skye Hotel. Be a part of opening one of the most...
-
Part-time Front Office Agent-wdb
5 months ago
Etobicoke, Canada Great Canadian Full time**Position Summary** Under the general direction of the Front Office Manager, the Hotel Front Desk Agent is responsible for providing efficient and courteous service to each guest and operate according to the policies, procedures, quality standards and services established by the management team for the satisfaction of internal and external guests. **Key...
-
Part-time Front Desk Agent-gct
2 months ago
Etobicoke, Canada Great Canadian Full time**Position Summary** Under the general direction of the Front Office Manager, the Hotel Front Desk Agent is responsible for providing efficient and courteous service to each guest and operate according to the policies, procedures, quality standards and services established by the management team for the satisfaction of internal and external guests. **Key...
-
Guest Service Agent
5 months ago
Etobicoke, Canada JD Residences Full timeIndulge in a sanctuary where every aspect caters to your comfort. At J Dass Residences, we’ve crafted an oasis of luxury, complemented by surroundings that invite exploration. Immerse yourself in unparalleled comfort, both within our walls and in the vibrant locale that surrounds J Dass Residences. Be a part of opening one of the most unique Hotel and...
-
Full-time Front Office Agent, Night Shift-gct
5 months ago
Etobicoke, Canada Great Canadian Full time**Position Summary** Under the general direction of the Front Office Manager, the Hotel Front Desk Agent is responsible for providing efficient and courteous service to each guest and operate according to the policies, procedures, quality standards and services established by the management team for the satisfaction of internal and external guests. **Key...