Bilingual Reservations and Customer Service Agent
7 months ago
**VALUES**:
**WE WORK AS A TEAM** with openness to the ideas and expectations of our colleagues, our customers and our client and supplier partners with a commitment to each other.
**WE ARE PROFESSIONALS** on a constant quest for excellence, tackling challenges methodically, efficiently, and with integrity.
**WE GO BEYOND** our responsibilities to our customers, our colleagues, society, and the environment.
- **Title: Reservations & Customer Service Agent (Bilingual)**:
- **Remote work available**
**Description**:
**Responsibilities**
- Process new reservations, cancellations, and amendments to existing reservations
- Respond to queries regarding itineraries, products, and services from clients, and suppliers
- Build relationships with key clients
- Provide passenger assistance
- Maintain a high level of Canadian Tourism product and geographical knowledge of Canada
- Proof reservations to ensure the accuracy and smooth running of booked itineraries
- Respond to complaints post-travel
- Assist in the completion of any projects, as assigned
**Position Requirements**:
- Effective oral & written communication in **English and French or German** a must
- Effective oral & written communication Portuguese and Spanish is an asset
- Post-Secondary School Education
- Tourism experience is an asset
- Must be able to work evenings and weekends
- Ability to work under pressure and multitask
- Strong attention to detail and autonomy
- Team spirit
- Dedicated to a high level of customer service
- Able to plan, organize and set priorities & manage processes
**Job Types**: Full-time, Permanent
**Salary**: $40,000.00-$42,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Tuition reimbursement
- Vision care
- Work from home
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Weekends as needed
Application question(s):
- Are you available to work evenings and weekends?
- What are your salary expectations? The starting salary for this role is $40,000.
- Do you speak Spanish or Portuguese? If so, how would you rate your proficiency level from Beginner to Expert?
- How would you rate your knowledge of Canadian Geography? Beginner, Intermediate, or Advanced?
- Are you legally entitled to work in Canada for the duration of your employment?
- Where are you currently located? This position is hybrid but includes working from our Toronto or Montreal office 1 day a week (if you are located in Toronto or Montreal).
**Experience**:
- Reservations: 2 years (preferred)
- Customer service: 2 years (preferred)
- tourism/hospitality: 3 years (preferred)
**Language**:
- French (required)
- German (required)
Work Location: Hybrid remote in Etobicoke, ON M9B 6K5
-
Reservations and Customer Service Agent
1 week ago
Etobicoke, Canada Jonview Canada Full time**VALUES**: **WE WORK AS A TEAM** with openness to the ideas and expectations of our colleagues, our customers and our client and supplier partners with a commitment to each other. **WE ARE PROFESSIONALS** on a constant quest for excellence, tackling challenges methodically, efficiently, and with integrity. **WE GO BEYOND** our responsibilitiesto our...
-
Bilingual Reservations and Customer Service Agent
4 months ago
Etobicoke, Canada Jonview Canada Full time**VALUES**: **WE WORK AS A TEAM** with openness to the ideas and expectations of our colleagues, our customers and our client and supplier partners with a commitment to each other. **WE ARE PROFESSIONALS** on a constant quest for excellence, tackling challenges methodically, efficiently, and with integrity. **WE GO BEYOND** our responsibilities to our...
-
Bilingual Reservations and Customer Service Agent
2 months ago
Etobicoke, Canada Jonview Full time**VALUES**: **WE WORK AS A TEAM** with openness to the ideas and expectations of our colleagues, our customers and our client and supplier partners with a commitment to each other. **WE ARE PROFESSIONALS** on a constant quest for excellence, tackling challenges methodically, efficiently, and with integrity. **WE GO BEYOND** our responsibilities to our...
-
Reservations Agent
5 days ago
Etobicoke, Canada Jonview Canada Full time**Position**:Reservations Agent **Status**:Permanent, Full time **Location**:Toronto or Montreal **VALUES**: **WE WORK AS A TEAM** with openness to the ideas and expectations of our colleagues, our customers, and our partners. **WE ARE PROFESSIONALS** on a constant quest for excellence, tackling challenges methodically, with efficiency and integrity, and...
-
Bilingual Reservations Agent
6 months ago
Etobicoke, Canada Jonview Full time**VALUES**: **WE WORK AS A TEAM** with openness to the ideas and expectations of our colleagues, our customers, and our partners. **WE ARE PROFESSIONALS** on a constant quest for excellence, tackling challenges methodically, with efficiency and integrity, and recognize the value of creating a fun working environment. **WE GO BEYOND** our obligations to our...
-
Etobicoke, Canada Jonview Canada Full time**VALUES**: **WE WORK AS A TEAM** with openness to the ideas and expectations of our colleagues, our customers, and our partners. **WE ARE PROFESSIONALS** on a constant quest for excellence, tackling challenges methodically, with efficiency and integrity, and recognizing the value of creating a fun working environment. **WE GO BEYOND** our obligations to our...
-
Reservations Agent
5 days ago
Etobicoke, Canada Jonview Canada Full time**VALUES**: **WE WORK AS A TEAM** with openness to the ideas and expectations of our colleagues, our customers, and our partners. **WE ARE PROFESSIONALS** on a constant quest for excellence, tackling challenges methodically, with efficiency and integrity, and recognize the value of creating a fun working environment. **WE GO BEYOND** our obligations to our...
-
Reservations and Customer Service Agent
7 months ago
Etobicoke, Canada Jonview Full time**VALUES**: **WE WORK AS A TEAM** with openness to the ideas and expectations of our colleagues, our customers and our client and supplier partners with a commitment to each other. **WE ARE PROFESSIONALS** on a constant quest for excellence, tackling challenges methodically, efficiently, and with integrity. **WE GO BEYOND** our responsibilities to our...
-
Reservations Agent, Air Groups
7 months ago
Etobicoke, Canada H.I.S Canada Travel Inc. Full timeDUTIES & RESPONSIBILITIES: Prepare & follow up on group quotes and fulfill group reservations; Ensure evolving needs are addressed/communicated and deadlines are attained during the process, from initial quote to final booking, including payment process to payables and receivables; Liaise with the different supplies involved in the booking process; ...
-
Reservations Agent
5 days ago
Etobicoke, Canada Jonview Canada Full time**VALUES**: **WE WORK AS A TEAM** with openness to the ideas and expectations of our colleagues, our customers, and our partners. **WE ARE PROFESSIONALS** on a constant quest for excellence, tackling challenges methodically, with efficiency and integrity, and recognize the value of creating a fun working environment. **WE GO BEYOND** our obligations to our...
-
Reservations Agent, Air Groups
7 months ago
Etobicoke, Canada Red Label Vacation Inc. Full time**DUTIES & RESPONSIBILITIES**: - Responds to requests, prepares price quotations and proposals for domestic and international itineraries and processes bookings while considering all group specific details - Ensure client is informed of and represented in all terms and conditions before, during, and after the group air process including their pre-ticketing,...
-
Reservations Agent
4 days ago
Etobicoke, Canada Jonview Canada Full time**VALUES**: **WE WORK AS A TEAM** with openness to the ideas and expectations of our colleagues, our customers, and our partners. **WE ARE PROFESSIONALS** on a constant quest for excellence, tackling challenges methodically, with efficiency and integrity, and recognize the value of creating a fun working environment. **WE GO BEYOND** our obligations to our...
-
Reservations Agent
3 days ago
Etobicoke, Canada Jonview Canada Full time**VALUES**: **WE WORK AS A TEAM** with openness to the ideas and expectations of our colleagues, our customers and our client and supplier partners with a commitment to each other. **WE ARE PROFESSIONALS** on a constant quest for excellence, tackling challenges methodically, efficiently, and with integrity. **WE GO BEYOND** our responsibilities to our...
-
Air Groups Reservation Agent
7 months ago
Etobicoke, Canada Red Label Vacation Inc. Full time**DUTIES & RESPONSIBILITIES**: - Responds to requests, prepares price quotations and proposals for domestic and international itineraries and processes bookings while considering all group specific details - Ensure client is informed of and represented in all terms and conditions before, during, and after the group air process including their pre-ticketing,...
-
Travel Administrator and Reservations Agent
2 days ago
Etobicoke, Canada Jonview Canada Full time**Open Position**: TD Admin Coordinator/Reservations Agent **Status**:Permanent, Full time **Location**:Toronto or Montreal **VALUES**: **WE WORK AS A TEAM** with openness to the ideas and expectations of our colleagues, our customers, and our partners. **WE ARE PROFESSIONALS** on a constant quest for excellence, tackling challenges methodically, with...
-
Agent, Reservations
7 months ago
Etobicoke, Canada Red Label Vacation Inc. Full time**How You Will Be Spending Your Time** - Generate revenue to contribute to overall objective - Answer calls in timely, courteous and professional manner - Provide excellent customer service - Enforce active selling skills to close a sale - Process bookings with accuracy and detail - Consistently meet individual performance targets - Stays current on...
-
Bilingual Customer Service Agent
4 days ago
Etobicoke, Canada Jonview Canada Full time**VALUES**: **WE WORK AS A TEAM** with openness to the ideas and expectations of our colleagues, our customers and our client and supplier partners with a commitment to each other. **WE ARE PROFESSIONALS** on a constant quest for excellence, tackling challenges methodically, efficiently, and with integrity. **WE GO BEYOND** our responsibilities to our...
-
Bilingual Sales and Customer Service
7 months ago
Etobicoke, Canada Desjardins Insurance Full time**Job Title**: Bilingual Sales and Customer Service - Chinese/English **Location**: Etobicoke, ON **Shift**:Full Time **About the Company**: We are an Independently owned **Desjardins Insurance Agency **in South Etobicoke; passionate about helping our clients recover from unforeseen losses and bettering their lives. Desjardins Insurance is the 2nd largest...
-
Travel Agent
7 months ago
Etobicoke, Canada Park For U Full timeQualifications - Strong communication and interpersonal skills, with the ability to build relationships with customers and colleagues - Experience in travel agency/company - Strong attention to detail, with the ability to manage multiple bookings and itineraries simultaneously - Ability to work independently and make decisions that align with company...
-
Reservations Supervisor
7 months ago
Etobicoke, Canada khalsa travels and tours inc Full timeEducation: - Expérience: **Education**: - Secondary (high) school graduation certificate **Certificates, licences, memberships, and courses**: - Reservation Sales Agent Certification **Screening questions**: - Are you available for shift or on-call work? - Are you available for the advertised start date? - Are you currently a student? - Are you...