Agent, Reservations
7 months ago
**How You Will Be Spending Your Time**
- Generate revenue to contribute to overall objective
- Answer calls in timely, courteous and professional manner
- Provide excellent customer service
- Enforce active selling skills to close a sale
- Process bookings with accuracy and detail
- Consistently meet individual performance targets
- Stays current on products, services, promotions, procedures and technology
- Identify and solve challenges
- Contribute to continuous departmental improvements
- All other related tasks as required or assigned by management
**The Skills, Experience and Requirements You Need to be Successful**
- Travel/Tourism school diploma or equivalent related travel industry experience
- 1-2 year of on-the-job experience and/or performing similar duties required
- Excellent customer service skills and interpersonal skills
- Professionalism and patience
- Team player but able to work autonomously
- Ability to work under pressure and meet deadlines
- Excellent selling skills and results driven
- General knowledge in geography
- Knowledge of the travel industry
- Computer knowledge - Microsoft Office, Sabre - and ability to learn new software
- Knowledge of Sabre (an asset)
- Bilingual in French (an asset)
**Working Conditions**
- Call Centre Environment - home based
- Rotation Shift Work (shift rotation include days, evenings and weekends)
- **Comment vous passerez votre temps**
- Generer des revenus pour contribuer a l'objectif global.
- Repondre a taus les appels en temps opportun, de maniere courtoise et professionnelle.
- Offrir un excellent service a la clientele.
- Mettre en cauvre ses competences en vente pour conclure une vente.
- Faire les reservations avec precision.
- Atteindre constamment les objectifs de rendement personnels.
- Connaitre a fond les produits, les services, les promotions, les procedures et la technologie.
- Determiner et relever les defis.
- Effectuer les autres taches attribuees par les cadres superieurs.
- Contribuer a une amelioration constante.
- Toutes autres taches connexes, selon le besoin
**Les competences, 'experience et les exigences done vous avez besoin pour reussir**
- Minimum d'un diploma d'etudes secondaires (ou 'equivalent)
- Diploma obtenu d'une ecole de tourisme ou experience equivalente au niveau de l'industrie du voyage
- Experience de travail correspondante d'un an ou mains
- Capacites de communication efficace et entregent
- Excellent service a la clientele
- Professionnalisme et patience
- Capacites de prise de decision et bonne gestion du temps
- Capacite de bien travailler sous pression et a respecter les echeances
- Capacites developpes en vente
- Connaissances generales en geographie
- Connaissances de l'industrie du voyage
- Bilinguisme (Franyais et Anglais), parle et ecrit
- Connaissances de la suite MS Office
- Connaissance de Sabre (un atout)
**Conditions de travail**
- Environnement de centre d'appels - a domicile
- Travail par rotations (la rotation des quarts de travail comprend les jours, les soirs et les fins de semaine)
**Experience**: Required
- 1 year(s): Computer knowledge - Microsoft Office, Sabre - and ability to learn new software/ Connaissances de la suite MS Office
- 1 year(s): Travel Industry Experience/ experience equivalente au niveau de l'industrie du voyage
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