Bilingual Client Success Associate

3 weeks ago


Montréal, Canada Cision Full time

Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.

Customer Success at Cision is all about helping our customers achieve their desired outcomes. Reporting to the Manager of Customer Success, CSMs partner with teams within CX as well as Account Management to maximize and deliver value from our products to our customers. Using recognized CS tools and techniques such as success plans and business reviews, CSMs will couple their in-depth technical skills with relationship building to become the customer’s strategic partner, advising on how to best use our platforms to achieve their business outcomes.

**Key Responsibilities**:

- ** Strong Oral and Written Communication**:Prepares status reports on clients in order to provide an up-to-date picture of team progress. Delivers clear and concise messages. Listens effectively and respects the contributions of others.
- ** Mentorship**:Provide leadership and guidance to new team members
- ** Problem Solving**: Recognizes obstacles and uses resources to identify solutions.
- ** Time Management**: Uses time productively and distinguishes between low and high priorities with limited guidance
- ** Collaboration**:Communicates at high levels within customer organization to advise and troubleshoot with the customer regarding the configuration and use of Cision products and services. Actively partners with other Cision departments, such as Sales, to improve customer relationships and processes. Actively maintains knowledge regarding functional area and changing trends
- ** Adaptability**: Rapidly adapts to new information, changing conditions, or unexpected obstacles.
- ** Professionalism**:Learns by mistakes and uses knowledge for self-improvement. Delivers on promises timely and meets commitments
- ** Key Performance Indicators**:this role requires the achievement of a minimum gross retention rate (GRR), Net Promoter Score (NPS) and successful completion of SuccessCOACHING certification

**What we're looking for**:

- ** Customer Objective Deduction**:ability to gather objectives given by the customer and refine in partnership with the manager
- ** Success Plans**:creation of a success plan with the customer based on the agreed-upon objectives, with recommended next steps and clear timelines. Maintain and share progress updates at an agreed-upon cadence.
- ** Business Reviews**:ability to gather important customer highlights (usage, completion of agreed-upon actions, survey responses) that updates on progress towards goal achievement.
- ** Churn Risk Management**:the use of tools to detect customer behaviors that could signal churn risk and escalate to the internal stakeholders.
- ** Preferred Work Experience**: SaaS, customer service, public relations/communications, education
- ** Education**:Bachelor’s degree and/or 0-2 years CSM experience
- ** Work Experience**:customer success management, SaaS, customer service, public relations/communications, education
- ** Technology**:Salesforce, ChurnZero, Jiminny, Calendly, 0365 Suite
- ** Education**: public relations & communications background

LI-remote

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision provides accommodation at any point during the recruitment and selection process, upon request, to applicants with disabilities. If contacted, please advise us if you require accommodation and we will work with you to meet your needs.



  • Montréal, QC, Canada Cision Full time

    At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we...


  • Montréal, Canada Element Fleet Management Full time

    Get started on an exciting career at Element!_ Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. What We...


  • Montréal, QC, Canada ADP Full time

    **ADP is hiring a Bilingual **Principal, Client Success Relationship Manager** - Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress? Well, this may be the role for you. Ready to make your mark? As a **Bilingual** Principal, Client Success Relationship Manager**, at ADP we are driven by your...


  • Montréal, Canada Canada Life Assurance Company Full time

    **Job Description**: **We are Canada Life** Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success. You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the...


  • Montréal, Canada Reynolds and Reynolds Full time

    **Job description** **About Us**: Established in 1866, Reynolds and Reynolds offers the Retail Management System - a complete suite of products and services for automotive dealerships. Reynolds solutions are built as one, to work as one, for all areas of the dealership. We offer a variety of opportunities: Energizing projects, high-powered teaming, constant...


  • Montréal, Canada Reynolds and Reynolds Full time

    **Job description** **About Us**: Established in 1866, Reynolds and Reynolds offers the Retail Management System - a complete suite of products and services for automotive dealerships. Reynolds solutions are built as one, to work as one, for all areas of the dealership. We offer a variety of opportunities: Energizing projects, high-powered teaming, constant...


  • Montréal, Canada ADP Full time

    The Client Success Relationship Manager serves as an advocate of ADP's Global HCM Solution and Service capabilities, while driving ADP's message as a world leader in the HCM industry into the client base. The role supports ADP Canada's Comprehensive Services - Majors level clients. Key areas of focus include the development / ongoing management of strong,...


  • Montréal, Canada ADP Full time

    **ADP is hiring a Client Success Relationship Manager** - Are you looking to grow your career in an agile, dynamicenvironment with plenty of opportunities to progress? - Do you want to continuously learn through ongoing training, development, and mentorship opportunities? - Are you looking to be yourself in a culture that values equity, inclusion, and...


  • Montréal, Canada Reynolds and Reynolds Full time

    **Job description** **About Us**: Established in 1866, Reynolds and Reynolds offers the Retail Management System - a complete suite of products and services for automotive dealerships. Reynolds solutions are built as one, to work as one, for all areas of the dealership. We offer a variety of opportunities: Energizing projects, high-powered teaming, constant...


  • Montréal, Canada icuc Full time

    Company Description We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower...


  • Montréal, Canada Reynolds and Reynolds Full time

    We are looking for a Bilingual Entry Level Client Success Consultant. In this role you will serve as the single point of ownership for dealership account issues, ensuring issues are resolved in a timely and accurate manner to assure customer satisfaction. We are seeking a bilingual representative to help support our French-speaking customers in the province...


  • Montréal, Canada Aon Corporation Full time

    Posting Description: **Client Success Specialist** This is a hybrid role with the flexibility to work both virtually and from our Montreal office. - Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit._ **Aon is in the...


  • Montréal, Canada ENDVR Full time

    At ENDVR, we’re focused on empowering the world’s best action sport, optical, outdoor and lifestyle brands to connect with in-store associates. We’re the digital platform focused on sales in the physical world, and we make it easy for brands to engage with retail sales associates to drive sales, share product knowledge, promote their brand, and gather...


  • Montréal, Canada Fuze HR Solutions Inc (Internal) Full time

    **Job Summary**: Join our team as a **Bilingual Retail Sales Associate**, the ideal starting point for a career in sales. This role is perfect for aspiring sales professionals eager to learn, with a planned transition to a standalone Sales role within 6 months to a year. You will work closely with our leading and tenured Sales Director, who will mentor you...


  • Montréal, Canada Reynolds and Reynolds Full time

    We are looking for a Bilingual Entry Level Client Success Consultant. In this role you will serve as the single point of ownership for dealership account issues, ensuring issues are resolved in a timely and accurate manner to assure customer satisfaction. Primary Responsibilities: - Communicate with customers to gather information and learn about their...


  • Montréal, Canada The Reynolds & Reynolds Company Full time

    We are looking for a Bilingual Entry Level Client Success Consultant. In this role you will serve as the single point of ownership for dealership account issues, ensuring issues are resolved in a timely and accurate manner to assure customer satisfaction. **Primary Responsibilities**: - Communicate with customers to gather information and learn about their...


  • Montréal, QC, Canada Uber Full time

    **About the Role** The Client Success Specialist role is a great opportunity to demonstrate your relationship management and sales skills by being the main point of contact for our highest-value restaurant partners. This role focuses on post-sales of Small-to-Medium Sized Business, upselling marketing products to grow revenue, maintaining operational...


  • Montréal, Canada Intiveo Full time

    **Bilingual Customer Success - Onboarding Specialist (FR/EN)**: We're looking for a new Bilingual Customer Onboarding Specialist to join our growing team! This is the perfect role for someone who is passionate about delivering amazing customer experiences in a fun startup-type environment. You will be a part of our Customer Onboarding team, reporting to the...


  • Montréal, Canada Medfar Full time

    Company Description - MEDFAR Clinical Solutions was founded in 2010 by two aeronautical engineers who realized that the healthcare system was not exploiting the full potential of technology. Supported by a large community of medical experts and focused on clinical success and patient safety, MEDFAR was the first company to certify a cloud-based Electronic...


  • Montréal, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...