Business Development Associate

3 weeks ago

Mississauga, Canada MEDLOG Canada Full time

**Position Summary**

We are looking for a Business Development Associate responsible for all business development related activities with existing clients and new accounts by building relationships with prospective customers.

Responsabilities:

- Proactively follow up on customers enquiries while providing ad-hoc support and follow-up on/respond to sales leads if/when human intervention is required.
- Act as escalation point on billing and booking issues while the Account Executives are on sales visits, ensuring to provide feedback to Account Executives.
- Promptly provide quotations to new and existing customers, ensuring the rate inbox is up to date with only daily enquiries.
- Maintain professional relationships with customers.
- Maintain and monitor existing and expiring contracts, including on-carriage rates, in line with Trade approval, as well as customer’s commitments.
- Liaise with client service, operations, and finance departments to provide our customers with excellent customer experience.
- Making daily outbound phone calls (cold calls) to build relationships and generate new leads.
- Developing leads to transfer to the Account Executives.
- Developing and maintaining a comprehensive understanding of MEDLOG’s service offerings.
- Collaborating with the field sales colleagues to develop innovative strategies to improve sales results.
- Meeting and /or exceeding monthly, quarterly, and yearly targets.
- Ability to identify qualifying sales opportunities.
- Build and remain current on market intelligence from customers and relay information to sales and trade.

**Qualifications and Competencies**

All MEDLOG Canada employees are expected to exhibit the MSC Values, striving to drive customer centric results in all interactions with colleagues and customers alike.
- 1-2 years of work experience in a shipping or Logistics company within selling/negotiating and customer service is an added advantage.
- Desire to provide the best possible experience for our customers. 
- Ability to work in a fast-paced environment, multi-task, and work under pressure towards deadlines. 
- Ability to access, retrieve, format data using various business systems and produce standard/nonstandard reports. 
- Strong collaborative and organizational skills;
- Strong communication, presentation, negotiation, and interpersonal skills.
- Customer and results oriented.
- Problem solving.
- Perseverant, initiative, adaptable, innovative, and a good listener.

**Job Types**: Full-time, Permanent

Pay: From $50,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Work Location: In person

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