Automotive Technical Supervisor

2 weeks ago


Québec, Canada Kiwiz Full time

**WHAT IS KIWIZ?**

Hey Thanks for your interest We are an automotive inspection marketplace based in Eastern Canada, Montreal. Launched 2 years ago, the platform connects inspection demanders (our customers) and suppliers (inspectors). We are operational in B2C and B2B.

Kiwiz stands out for its technological inspection solution and its customer service. Our operational team strives to deliver exceptional service to our customers and the numbers speak for themselves: 4.9-star reviews and an NPS of 70

Executives, managers, and inspectors work together with one goal in mind: to become the #1 inspection platform in North America.

We build a company culture based on people, goals, respect, and recognition. As one of the first 10 employees, you will be fully involved in creating OUR company culture

**How does it work (for B2C)**:

- Customers book a pre-purchase inspection through our website
- An inspector from our network accepts the mission and travels to the car
- He performs a 170 points inspection, on-site
- The customer receives the inspector's call and the inspection report helping him/her making a decision on the car purchase

**THE POSITION**

You will be working mostly with B2C customers. Your primary role will be to ensure that the customer experience is top-notch. To do this, you will also ensure that the inspector network is working well and that our inspection report is constantly improved.

**Main responsabilities**:
**Ensure a 5* customer service (B2C): 50% of the time**
- Aid clients in achieving their goals of buying the right car with confidence
- Ensure all the inspection missions are assigned to an inspector.
- If the car purchase is not recommended, take time with the customers to explain why, help them to find a good car, answer their questions and lead them to another Kiwiz inspection.

**Recruit inspectors and manage the network: 25% of the time**
- Post ads on recruitment platforms when new inspectors are needed (opening of new cities, demand exceeds supply, etc).
- Organize technical calls to verify if the inspector's automotive knowledge is sufficient to be part of the Kiwiz network.
- On-board them on our app, and accompany them (remotely) during their first inspection.
- Mobilize the network (meet the inspectors, call them on a regular basis, check if they have any problems/suggestions, etc)
- Problems and opportunities for improvement must be reported

**Improve our inspection report: 25% of the time**
- Constantly keep an eye on it and think about improvements that can be made
- Improve our recommendation matrix
- Improve our price estimation matrix

**PROFILE**

**Skills**
- Bilingual English/French (speaking and writing)
- Sales
- Excellent mechanical and automotive knowledge
- Good communication
- Sense of relationship
- Team Mobilization

**Experiences**
- Ex Position as a Technical Supervisor or related to automotive mechanics (plus)
- Experience in sales (plus)
- Experience in inspections (plus)
- Experience in Customer Service (plus)

**Benefits**:

- Many opportunities for advancement within a fast-growing company
- Entrepreneurial spirit; be one of the first 10 employees
- Join an exciting startup adventure within a nice and passionate team that shares values like ambition, transparency, learning, and personal development.
- A mission-driven company. We allow people to buy a car with confidence.
- Opportunity to put your sense of initiative into practice
- Possibility of employee stock option

**TERMS AND CONDITIONS**
- You must be legally permitted to work in Canada
- Salary : 50 000$ to 75 000$ (depending on the experience)
- Full-Time (40H), Monday to Friday
- Hybrid work: remotely or from our offices in Montreal

If we have piqued your curiosity and you think you can contribute to Kiwiz, don't hesitate to contact us :)
See you,
The Kiwiz Team

**Salary**: $50,000.00-$75,000.00 per year

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Automotive repair: 3 years (required)
- Technical Supervisor: 1 year (preferred)

**Language**:

- English (required)
- French (required)

Shift availability:

- Day Shift (required)

Work Location: Hybrid remote in Montréal, QC

Application deadline: 2023-02-10



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