Service Advisor

3 weeks ago

Québec, Canada Tesla Full time

What to Expect

Responsabilité
- Répondre aux appels téléphoniques, aux courriels et aux visites en voiture afin de résoudre les problèmes des clients avec le plus haut niveau de réponse et d'attention.
- Retourner les appels téléphoniques et les courriels manqués dans un délai d'au moins 5 minutes.
- Déterminer si la solution technique peut être résolue par téléphone ; transmettre immédiatement le problème au chef d'atelier ou au directeur de service pour qu'il soit traité immédiatement.
- Enregistrer avec précision les problèmes et les données dans le système de gestion du concessionnaire. Le souci du détail est essentiel.
- Effectuer des transactions avec le système ; guider le client dans la correction et lui fournir un résumé
- Communiquer le temps de réalisation estimé, les mises à jour régulières et le suivi de chaque véhicule du client.
- Coordonner les détails de chaque véhicule avant la livraison.
- Coordonner l'heure de livraison ou d'enlèvement avec chaque client.
- Faire un suivi avec le client sur les services fournis ; s'assurer qu'il est satisfait du travail effectué.

Exigences
- Connaissance des méthodes, techniques, pièces, outils et matériaux utilisés pour l'entretien et la réparation des véhicules.
- Expérience de l'utilisation opérationnelle et de l'entretien d'une grande variété d'outils électriques manuels, d'outils d'atelier et d'équipement d'essai automobile et électrique.
- Compréhension des techniques automobiles de base liées à la réparation et à l'entretien des automobiles.
- Capacité à suivre des instructions orales et écrites en prêtant attention aux détails.
- Volonté d'apprendre des technologies automobiles nouvelles et innovantes.
- Capacité d'établir et de maintenir des relations de travail coopératives avec les personnes contactées dans le cadre du travail, y compris le public.
- Tenue de registres et de rapports quotidiens détaillés.
- Gérer efficacement des priorités multiples, organiser la charge de travail et respecter les délais.
- Travailler en équipe et atteindre un objectif commun.
- Système(s) de gestion du concessionnaire, Outlook et MS Office.
- Expérience dans le domaine du service automobile au détail, de préférence
- Doit posséder et maintenir un permis de conduire valide et un dossier de conduite acceptable et sécuritaire.
- Doit avoir deux ans d'expérience de conduite

Rémunération et avantages sociaux

En tant qu'employé à temps plein de Tesla, vous bénéficierez de ce qui suit:

- Des avantages complets dès le premier jour pour vous et vos personnes à charge éligibles.
- Assurance maladie complémentaire (y compris ostéopathe, psychologue et acupuncteur)
- Assurance vision et dentaire
- Assurance vie, AD&D, invalidité de courte et de longue durée payée par l'entreprise
- Programme d'aide aux employés, congés de maladie et vacances (horaire flexible pour les postes salariaux) et congés payés.
- Rabais pour les employés

What You’ll Do
- Service Advisor

The Role

**Responsibilities**:

- Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
- Accurately record issues and data into Dealer Management System. Attention to detail critical
- Conduct Transactions w/ system; walk customer through correction and provide summary
- Communicate estimated completion time, regular updates and follow through on each customer vehicle
- Coordinate the detail of every vehicle prior to delivery
- Coordinate the delivery time or pick up with each customer
- Follow up with Customer on services provided; ensure they are satisfied with the work performed

**Requirements**:

- Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
- Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
- Understanding of basic automotive techniques related to repair and servicing of automobiles
- Ability to follow oral and written instructions with attention to detail
- Willingness to learn new and innovative automotive technologies
- Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
- Perform detailed daily record keeping and reporting
- Effectively handle multiple priorities, organize workload, and meet deadlines
- Work in a team-based environment and achieve common goal
- Dealer Management System(s), Outlook, and MS Office
- Retail automotive service experience, preferred
- Must have and maintain a valid driver’s license and an acceptable and safe driving record
- Must have two years of driving experience

Compensation and Benefits

Compensation is based on a variety of factors including but not limited to work experience, skills, certifications, etc.

Full-time Employee Benefi

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