Data Management Lead
4 weeks ago
Customer Success specialist page is loaded Customer Success specialist
Apply locations Quebec, Quebec, Canada time type Full time posted on Posted 2 Days Ago job requisition id R0043554 Location:
HITACHI ENERGY CANADA INC. Communications & Corporate Affairs Job Schedule:
Full time Remote:
Hitachi Energy is looking for a customer success specialist to provide superior external customer service and coordinate with relevant resources to increase customer satisfaction.
Maintain a positive and high quality customer experience throughout the entire process (order to shipping).
Coordinate communication to and from customer including product information, engineering, production, quality, test, shipping, service, warranty, etc.
Accurately log all customer interactions in data management system.
Ensures the resolution of customer issues from start to finish by coordinating with Sales, Operations, Supply Chain Management, and other teams.
Collect and use multiple sources of data to create and analyze stats for KPI.
Must be fluent in both French and English.
Good knowledge of MS Office.
Hitachi brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. Our people love technology – and they love making a difference. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe.
From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.
E-mail us f or data privacy inquiries or technical support.
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