General Manager

3 months ago

Haldimand, Canada Eclipse Hotels Group Full time

**Overview**

An excellent opportunity has arisen for an experienced **General Manager for Holiday Inn Express & Suites Nassau in the Caribbean - West Bay Street at Nassau Street, Nassau, Bahamas**.

You have the opportunity to join a fantastic employer who has the passion and drive to deliver first class service and quality employee experience.

The hotel has **good transport links to the US**, and you will be able to enjoy living on the beautiful island with walking distance from the hotel to the beach, shopping, dining, art, entertainment, and market. **This role is very hands’ on and will require you to relocate to the island**.

It will suit an experienced General Manager or a Deputy Manager who loves to take on a new challenge to improve quality standard and guest satisfaction.

**Holiday Inn Express & Suites is part of Eclipse Hotels Group**, which is an international family owned hotel group who are headquartered in West London. Our company's current portfolio includes brands such as Holiday Inn, Holiday Inn Express and CiTi Hotels, located across the UK, Europe and the Caribbean.

**What will your key responsibilities and duties be**:
This is but a small taster of what we would expect in this role:

- To oversee the hotel in all aspects, including operations, revenue, finance, human resources etc. to achieve the highest service standard and business performance;
- Drive sales and Revenue to increase profitability, whilst reviewing labour and costs on a regular basis.
- To manage all hotel departments, to ensure high standard delivery of services daily in all aspects, including Front Office, Housekeeping, F&B, Maintenance etc. to meet or exceed the brand standards;
- Actively liaise with our Brand Company and Head Office in all key metrics, identify quality gaps and training needs, create action plan and follow through to improve hotel performance;
- To best hire, retain and engage your Team Members through effective recruitment and training;
- To report and highlight operational issues to company director, Hotel Support Manager and relevant departments in Head Office to ensure actions have been followed up on a timely manner;
**How will you achieve this?**

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every Team Member throughout our brand of hotels. Each hotel delivers True Hospitality in their own way, making them unique. At the heart of it is our key core service skills.
- **True Attitude**: being caring, wanting to make a positive difference, and building genuine connections with our guests
- **True Confidence**: having the knowledge and skills to perform your role, and giving our guests the confidence that they can trust you, to help and support them during their stay
- **True Listening**: focusing on what our guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
- **True Responsiveness**: is about providing our guests with what they need, and doing so in a timely and caring manner

**What we are looking for**:

- Previous management experience as General Manager, Deputy Hotel Manager, or any other similar roles, ideally with a similar branded property.
- Have a strong all-round knowledge of Front Office, F&B, Finance, Revenue and Human Resources etc;
- An in-depth knowledge of Food Safety and Health & Safety Standards.
- Proactive, composed, enthusiastic, approachable, well-organised, able to build strong rapport with guests and managers, and able to motivate your team under pressure;
- Excellent communication skills in all aspects; good organisational and administrative skills with an eye for detail; Proficient in Microsoft Word, Excel, Power Point presentations;
- Willing to relocate to Nassau and work a flexible schedule including evenings, weekends and bank holidays;
If this sounds like a job for you please get in touch We are looking forward to hearing from you.

**Salary and Benefits**:

- USD 60,000 per annum (tax free) + $1500 towards accommodation
- Use of hotel transportation

**How to Apply**:
Pay: $59,000.00-$60,000.00 per year

**Education**:

- Bachelor's Degree (preferred)

Work Location: In person

Application deadline: 2024-09-14

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