IT Onboarding Specialist

6 months ago

London, Canada FULLY MANAGED INC Full time

**Join our team**

Fully Managed by TELUS is a one-stop-shop for technology solutions that help businesses navigate and succeed in today's digital world of work. With decades of collective experience in IT, Fully Managed by TELUS provides companies with the technology support, expertise, and products and services they need to be productive and proactive - helping them work smarter, more securely and with greater efficiency.

The Fully Managed by TELUS team leads a diverse Managed Services portfolio in a fast-paced and entrepreneurial environment, providing a great place to learn and grow. We are the destination of choice for entrepreneurial data-driven people that enjoy a challenge. We have a culture and team members with values that focus on ownership, outcomes, curiosity, iteration and celebration.

**The impact you'll make and what we’ll accomplish together**

As a member of the Fully Managed® Team, you’ll be working alongside world class tech talent, stretching your abilities by solving complex problems on a daily basis. Don’t worry, you’ll also be working in a supportive environment that celebrates wins and learns from losses, helping every member of the team to consistently deliver their best work.

**What you’ll do**
- Responsible for the onboarding and integration of new Canadian, US and global clients
- Where required, complete project work for existing clients, including Network upgrades, migrations, or product deployments
- Efficiently translate business requirements into product use cases or technical requirements
- Train end users on the day-to-day use and administration of the product/services
- Accurately document new Client environments and process for future use by support teams
- Collaborate with the greater Onboarding team to improve Onboarding Process
- Demonstrate ability to multi-task and work on multiple projects, successfully delivering them on-time
- Create standardized operating procedures and assist with post implementation support after successful delivery of the new solution
- Participate in internal meetings to ensure the success of our national Professional Services team
- Participate in client facing meetings in a pre-sales or project delivery capacity

**What you bring**
- Post-secondary studies relating to IT (e.g. Networking, Systems Administration)
- Minimum of 2 years experience in the IT industry
- 2+ years’ experience with one or more of the following:

- LAN/WAN Administration, Active Directory and Virtualization
- TCP/IP networking, Wireless, Switching & Routing
- Microsoft Server deployments
- Migrations to Microsoft Azure, Office 365, InTune
- Virtualization technologies
- Server and Desktop hardware, RAID configurations, peripherals
- Demonstrated knowledge of security fundamentals and best practices
- Proven problem-solving ability
- Ability to work rapidly in high pressure situations
- Exceptional demonstrated English verbal and written communication abilities
- Self-starter able to work with mínimal supervision
- Ability to travel occasionally

**Great-to-haves**
- Certification(s) relating to Network Security
- Certification(s) relating to Microsoft Azure

**Salary Range **$65,000-$100,000

**Interested?**

Fully Managed promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act. Fully Managed provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the recruitment process, please advise us if you require any accommodation.

No recruiters and no phone calls please

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