Client Technical Onboarding Specialist

3 weeks ago

London, Canada automotiveMastermind Inc. Full time

Do you want to get your foot in the door with a small, consistently growing, SAAS company that is part of S&P Global?


automotiveMastermind is growing and we have a temporary opportunity, with full-time potential for a Client Technical Onboarding Specialist. We are looking for someone to work on a full time, hybrid, out of our New York or London, Ontario office.


Who we are:

Founded in 2012, automotiveMastermind is a leading provider of predictive analytics and marketing automation solutions for the automotive industry and believes that technology can transform data, revealing key customer insights to accurately predict automotive sales. Through its proprietary automated sales and marketing platform, Mastermind, the company empowers dealers to close more deals by predicting future buyers and consistently marketing to them. automotiveMastermind is headquartered in New York City. For more information, visit automotivemastermind.com.


At automotiveMastermind, we thrive on high energy at high speed. We’re an organization in hyper-growth mode and have a fast-paced culture to match. Our highly engaged teams feel passionately about both our product and our people. This passion is what continues to motivate and challenge our teams to be best-in-class. Our cultural values of “Drive” and “Help” have been at the core of what we do, and how we have built our culture through the years. This cultural framework inspires a passion for success while collaborating to win.


What we do:

Through our proprietary automated sales and marketing platform, Mastermind, we empower dealers to close more deals by predicting future buyers and consistently marketing to them. In short, we help automotive dealerships generate success in their loyalty, service, and conquest portfolios through a combination of turnkey predictive analytics, proactive marketing, and dedicated consultative services.


Our Culture / Vision / Mission:

At automotiveMastermind, we thrive on speed. We’re an organization in hyper-growth mode and have a face-paced culture to match. Our highly engaged teams feel passionately about both our product and our people. This passion is what continue to motive and challenge our teams to be best-in-class. Our cultural values of “Drive” and “Help” have bee at the core of what we do, and who we have built our culture through the years. Through this framework, our team members have a passion to drive success, while collaborating to win.


What you will do:

As an Client Technical Onboarding Specialist, your primary responsibility is to complete the onboarding of new customers onto our technology. You will connect to our customer’s DMS databases, ingest their data, review the data sets and implement with quality to ensure each customer is properly configured. You will become a subject matter expert in our database configurations, data flows, and systems. We will rely on you to troubleshoot and solve configuration issues with speed and accuracy. As a member of a rapidly growing company and an evolving team, you will also be entrusted to concurrently manage, not only, new customer onboardings, but also address Support Tickets, DMS Changes and Digital Setups for our customers. You are expected to proactively communicate the current status, next steps, and proposed solutions with both internal and external stakeholders.

  • Own and Manage the DMS Implementation setup of new customers
  • Obtain customer data, ingest it into our systems, and quality check for expected functionality
  • Become a subject matter expert in the dealership management system and data extraction topics
  • Own and Manage the Implementation of Mastermind’s Digital offerings
  • Query and extract data using common computer language’s including SQL, C#, and/or Python
  • Quickly own and resolve relevant support tickets, explain the root cause of the issue , and suggest process improvements for reoccurring cases
  • Communicate status updates and next steps by phone and email to internal and external stakeholders
  • Work diligently and collaboratively with members of other teams to meet or exceed communicated Service Level Agreements
  • Recognize setbacks and risks to expectations and escalate as required
  • Own the initial and ongoing data quality of assigned customers
  • Prioritize and manage concurrent work streams without supervision


A Successful Onboarding Specialist will:

  • Be Proactive and Accountable
  • Be Customer Centric
  • Be Coachable, collaborative and solutions oriented
  • Be clear and succinct communicator (both written and verbal)
  • Be an individual who enjoys process and mastery of technical detail
  • Be Agile


Who you are:

  • Comfortable with technology, and an understanding of process-based tools
  • Proficient user of Microsoft Excel
  • Intermediate SQL knowledge


Preferred Qualifications:

  • Auto industry experience or Auto databases a plus
  • Salesforce.com experience a plus
  • Customer or Functional Project Management experience a plus
  • Working knowledge of Python a plus
  • Facebook Business Manager experience a plus

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