![SIGA](https://media.trabajo.org/img/noimg.jpg)
Igaming Customer Experience Specialist
3 months ago
**Job Description**:
**Main Duties**:
Reporting to the Director of iGaming, this position is responsible for the overall management and execution of external and internal marketing activities related to SIGA’s iGaming programs. SIGA offers online gaming (iGaming) to residents of Saskatchewan, including casino style games, poker, and sports betting.
**Responsibilities include**: lead the development, planning, scheduling, and implementation of marketing strategies to support campaign goals and to acquire, retain, and reactivate players. Act as an official representative in marketing planning discussions, and negotiate with internal and external stakeholders and partners. Identify emerging marketing opportunities and bring forward new sponsorships. Develop creative solutions to problems in an environment that is constantly evolving. Provide direction for analysis of customer behaviour and draw comparisons of other customers of SIGA products and services. Develop and negotiate local celebrity endorsement contracts, VIP player appreciation events, and promotional programs. Monitor promotional merchandise inventory and usage. Monitor and implement processes surrounding winner prize awards and presentations, while complying with regulations and integrity guidelines, and ensuring the winning experience is positively received. Develop corresponding detailed budgets to support iGaming marketing campaign activities, and provide monthly updates and budget reports to the Director iGaming. Oversee the development and implementation of program policies and procedures. Develop performance expectations for each marketing campaign, review the results of each campaign and make recommendations for the feasibility to repeat or modify those campaigns. Establish and maintain positive working relationships with all internal and external stakeholders and partners. Champion Corporate Social Responsibility (CSR) by integrating CSR practices into projects, products, plans, and work practices, and assessing the risks and opportunities associated with gambling products. Participate in other projects and activities as required, in support of SIGA's iGaming initiatives.
**Conditions of Employment**
- The minimum age to work in a casino or any area where gaming can be seen is 19 years of age.
- Must possess valid Saskatchewan Driver’s License and acceptable driving record.
- Some SIGA locations operate in a high sensory environment. You may be required to work in an environment where you will be exposed to tobacco smoke, high noise levels, flashing and blinking lights, and a congested workplace. SIGA adheres to all occupational health and safety regulations and makes every effort to limit the adverse effects of these elements.
- As our organization values employee and patron safety, SIGA has instituted a Drug & Alcohol policy for its employees.
- Compliance with all regulatory requirements as may be applicable to your position including but not limited to both SLGA requirements and the Anti-Money Laundering requirements set out in the Proceeds of Crime (Money Laundering) and Terrorist Financing Act and regulations and policies made thereunder by Canada and FINTRAC.
**Job Requirements**:
**Education**
- Successful completion of a bachelor's degree in Marketing, Business Administration, Commerce, or a related discipline.
- A combination of relevant education, training, and experience will be considered.
**Experience**
- Experience in marketing, advertising, and promotions with an emphasis on direct marketing, online marketing, customer relationship management, and market campaign planning and execution.
- Experience in analyzing markets, their segments, and customer profiles.
- A solid understanding of advertising, e-marketing, and direct marketing best practices.
- The ability to analyze and solve problems independently using good judgment, strong leadership and organizational skills, adoption of best practices, strong initiative and ability as a self-starter, and the ability to plan and manage budgets.
- Excellent communication and interpersonal skills, and networking experience.
- Intermediate skills in Microsoft Office (Word, Excel and Outlook).
- The ability to use and maintain databases is an asset.
- Solid understanding of website content management & design and online communication vehicles is an asset.
- eCommerce or related experience (including online and/or mobile payments) is an asset.
- Ongoing professional development is required to keep current with changes in the industry.
- This type of previous related experience is typically gained through a minimum of three years in a similar role.
-
Customer Experience Specialist, Ffun Cars
3 months ago
Saskatoon, Canada FFUN Group Full time**Customer Experience Specialist** **Full-Time, **FFUN Cars Saskatoon** Yes, we’re a “car dealership.” No, we aren’t looking for car salespeople; we’re looking for customer service gurus, who choose customer experience over “selling,” to join our team as a **_Customer Experience Specialist_**. If you’ve been a retail sales associate, worked...
-
Customer Experience Specialist
2 weeks ago
Saskatoon, Saskatchewan, Canada Savers | Value Village Full timeJob Title: Retail Store AssociateAbout UsAs a leading for-profit thrift retailer across the United States, Canada, and Australia, we are dedicated to promoting sustainability through the resale of pre-owned clothing, accessories, and household items. Our mission is to advocate for reuse and inspire a future where secondhand shopping is a common practice. We...
-
Customer Experience Specialist
2 weeks ago
Saskatoon, Saskatchewan, Canada Savers | Value Village Full timePosition Title: Retail Store AssociateAbout UsAs a leading for-profit thrift retailer in North America and Australia, we are dedicated to promoting reuse and fostering a future where secondhand shopping is a common practice. Our mission is to provide value-priced, pre-owned clothing, accessories, and household items that have been generously donated by our...
-
Client Experience Specialist
3 months ago
Saskatoon, Canada Edward Jones Full time**Would you call yourself a relationship builder, a problem solver or a critical thinker? If you answered yes, we need you on our team**.** At Edward Jones, we are very intentional in calling our field associates branch teams. Most of our teams are two or three people, and in a Branch Office Support Professional role, you are a critical member of that team...
-
Customer Solutions Specialist
2 weeks ago
Saskatoon, Saskatchewan, Canada Scotiabank - Global Banking and Markets Full timeRequisition ID: 202196At Scotiabank, we are dedicated to nurturing our employees and supporting your professional journey.Sales Consultant (Customer Solutions Specialist)We are currently seeking skilled Sales Consultants (Customer Solutions Specialists) - prior banking experience is not a prerequisite.Position OverviewAs a Sales Consultant (Customer...
-
Customer Service Specialist
2 months ago
Saskatoon, Canada Al Anderson's Source for Sports Full time**Join Our Team at Al Anderson's Source for Sports!** Are you an individual brimming with energy, drive, and a passion for serving others? Look no further! We're on the hunt for a vibrant individual to fill the part-time role of Team Sales Customer Service Specialist in our dynamic Team Sales Department. **About Us**: At Al Anderson's Source for Sports,...
-
Customer Care Support Specialist
3 months ago
Saskatoon, Canada Crestline Coach LTD. Full timeHeadquartered in Saskatoon, Crestline is part of an industry-leading group of companies; Demers Ambulances, Braun Industries and Medix Specialty Vehicles.Together, we strive to be the **partner of choice**, dedicated to **safety** and **innovation**, delivering an **exceptional customer experience** through **empowered employees**. If you're ready for a new...
-
Customer Experience Manager
3 months ago
Saskatoon, Canada American Income Life Full timeWe are on the hunt for passionate individuals who crave excitement, innovation, and a workplace where every day feels like a new opportunity.We are currently seeking a candidate as our Customer Experience Manager. The ideal candidate for this role would have a resilient personality, a positive attitude and a desire for career growth and advancement. As our...
-
Customer Experience Associate
6 days ago
Saskatoon, Canada TD Bank Full time**Work Location**: Canada **Hours**: 18.75 **Line of Business**: Personal & Commercial Banking **Pay Details**: **KEY ACCOUNTABILITIES** **CUSTOMER** - **Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice**: - **Complete...
-
Manager, Customer Experience
2 months ago
Saskatoon, Canada Sandbox Mutual Insurance Full time**As Manager, Customer Experience (CX), YOU Will Be Responsible For** - Lead the development and implementation of customer experience (CX) strategies and initiatives to improve customer interaction across multiple touchpoints and channels. - Provides direction and oversight to direct reports, ensuring accountability to key timelines and outputs, and that...
-
Customer Experience Associate
2 weeks ago
Saskatoon, Canada TD Bank Full timeWork Location:Hours:22.5Line of Business:Personal & Commercial BankingPay Details:We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.Job Description:KEY...
-
Customer Experience Leader
3 months ago
Saskatoon, Canada Indigo Books & Music Full time**Company Description** Location: Coles - Lawson Hights Mall** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of...
-
Customer Experience Leader
2 months ago
Saskatoon, Canada Indigo Books & Music Full timeCompany Description **Location: Coles - Lawson Hights Mall** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of...
-
Customer Experience Associate
3 months ago
Saskatoon, Canada TD Bank Full time**Customer Experience Associate**: - 415871BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 3003 Clarence Avenue South **Employment Type** - Regular **City** - Saskatoon **Time Type** - Part Time **Province/State** - Saskatchewan **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department...
-
Customer Experience Associate
3 months ago
Saskatoon, Canada TD Bank Full time**Customer Experience Associate**: - 416185BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 970 Attridge Drive **Employment Type** - Regular **City** - Saskatoon **Time Type** - Part Time **Province/State** - Saskatchewan **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD...
-
Customer Experience Associate
3 months ago
Saskatoon, Canada TD Bank Full time**Customer Experience Associate**: - 430986BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 121 Betts Avenue **Employment Type** - Regular **City** - Saskatoon **Time Type** - Part Time **Province/State** - Saskatchewan **Hours** - 18.75 **Workplace Model** - Onsite **Pay Details** **Department Overview** At...
-
Customer Experience Representative
2 weeks ago
Saskatoon, Canada Indigo Books & Music Part timeYou'll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.WHAT YOU'LL...
-
Customer Experience Representative
2 weeks ago
Saskatoon, Canada Indigo Books & Music Full timeCompany Description Location: Coles Lawson Heights Mall Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of...
-
Customer experience associate
2 hours ago
Saskatoon, Canada TD Full timeLieu de travail: CanadaHoraire: 18.75Secteur d’activité: Services bancaires personnels et commerciauxDétails de la rémunération :Nous avons à cœur d’offrir une rémunération juste et équitable à tous nos collègues. En votre qualité de candidat ou de candidate, nous vous encourageons à avoir une conversation franche avec votre recruteur et à...
-
Bilingual Customer Care Specialist
2 months ago
Saskatoon, Canada Russell Hendrix Foodservice Equipment Full timeRussell Hendrix is looking to add a **Bilingual Customer Care Specialist** to join our **Strategic Accounts** team. You’ll be a vital part of the team, providing high level customer service to Russell Hendrix clients. This position requires superior telephone and communications skills. This position is ideal for an individual with vision, who prides...