Client Experience Specialist

4 weeks ago


Saskatoon, Canada Edward Jones Full time

**Would you call yourself a relationship builder, a problem solver or a critical thinker? If you answered yes, we need you on our team**.**

At Edward Jones, we are very intentional in calling our field associates branch teams. Most of our teams are two or three people, and in a Branch Office Support Professional role, you are a critical member of that team along with the financial advisor. You are the first voice a client hears when they call on the phone - the first face they see when they walk in the door. You have many responsibilities, but the most important is getting to know your clients so well that you not only help them identify their problems - you see them coming a mile away. You and your financial advisor are essential in working together to help your clients achieve their most cherished financial goals.

**Job Overview**

Position Schedule: Full-Time

Branch Address: 409 3rd Avenue, Suite 311, Saskatoon, SK S7K5R5

**If you're looking for a fulfilling career**, the Client Experience Specialist role at Edward Jones may be the right opportunity for you. The Client Experience Specialist works with multiple Financial Advisors in a branch office setting. The Client Experience Specialist drives client loyalty to Edward Jones and fosters the client relationship throughout their experience with the branch, helping ensure clients achieve their financial goals.

Our Client Experience Specialists are an essential part of the team, and we rely on their unique experiences, insights, and professional backgrounds. We value different viewpoints to help achieve exceptional results and improve the lives of our clients. We don't often brag, but we're frequently recognized and awarded as a top place to work. Some of the many accolades include 100 Best Companies to Work For® by FORTUNE magazine1 and a Best Place to Work for LGBTQ Equality by the Human Rights Campaign.

**We'll give you the support you need.**

**Our team will be there every step of the way, providing**:

- Training which includes mentoring, job shadowing, coaching and branch office visits

**You can also expect...**
- A compensation package that includes bonus potential, 401K (US) and Group RRSP (Canada), and comprehensive and competitive health benefits
- Paid time off, including vacation, sick, holidays and personal days
- A culture of continuous improvement and professional development

**Key Responsibilities**
- Delivers excellent client service by anticipating client needs making it easier to do business with Edward Jones
- Identify potential opportunities with new and existing clients and prepare Financial Advisors to discuss those potential opportunities with clients
- Utilizes goals-based advice tools and contact plans, and stewards the Online Access system for clients
- Ensure ongoing partnership with clients by anticipating, addressing, and resolving questions and problems through communication and preparation to ensure a positive client experience
- The opportunity for merit increases as you progress in the role. Hiring Range below is a subset of the total salary range.

Hiring Minimum: $45894.00

Hiring Maximum: $55073.00

**Skills/Requirements**

**What characteristics would make you successful as a Client Experience Specialist?**
- Creative and open mindset to support an agile and continuous learning environment
- Ability to be proactive, incorporate feedback, and adapt to changes
- Critical thinking and analytic skills to anticipate, identify, and solve ongoing needs
- Strong understanding and continued research of a variety of financial products
- Strong time management skills with the capacity to work with multiple Financial Advisors, branch offices, and clients to balance priorities in a fast-paced, deadline-driven environment
- Detail-oriented and organized with the ability to ensure a high standard of accuracy
- Ambitious self-starter comfortable identifying and creating opportunities for efficiency
- Strong computer skills and an aptitude to quickly learn new software

**Job Requirements**
- High School Diploma/Equivalent required
- Associate's/Bachelor's degree or equivalent experience preferred
- 2+ years of customer service or financial services industry preferred

**Awards & Accolades**

At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.

Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones

Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones

**About Us**

Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 8 million clients and 19,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns.

Behind everything we do is our purpo



  • Saskatoon, Canada Autobox Garage Interiors Ltd. Full time

    _**Client Support Specialist**_ Autobox Garage Interiors in Saskatoon is looking for a competent, dedicated team player who will help fulfill our mission of transforming garages and commercial areas into attractive and functional spaces that consistently meet or exceed our clients’ expectations. **Core Results expected from this position** - Clients who...


  • Saskatoon, Canada American Income Life AO - Nasir Imodagbe Full time

    Make a Difference as a Client Solutions Specialist – Life Insurance (Your Career, Their Peace of Mind)We are seeking a dynamic and motivated professional to join our team as a Client Solutions Specialist for life insurance. You’ll work directly with clients to understand their needs and offer tailored solutions, while providing outstanding customer...


  • Saskatoon, Saskatchewan, Canada Acera Insurance Full time

    As an Insurance Client Specialist at Acera Insurance, you will be responsible for providing exceptional customer service to our clients and identifying opportunities to grow our business.Your Key ResponsibilitiesYou will be the primary point of contact for our clients, responding to their inquiries and resolving any issues that may arise.You will work...


  • Saskatoon, Canada Cawkwell Group - REMAX Saskatoon Full time

    **About Us**: Our Mission: Making the world a better place through honesty, integrity, commitment, innovation, growth & exemplary customer service in Farmland Real Estate. The Cawkwell Group are the top agriculture and farmland real estate specialists in Saskatchewan. In fact, Ted Cawkwell has consistently been named the #1 RE/MAX farm realtor in the...


  • Saskatoon, Canada Cawkwell Group - REMAX Saskatoon Full time

    **About Us**: Our Mission: Making the world a better place through honesty, integrity, commitment, innovation, growth & exemplary customer service in Farmland Real Estate. The Cawkwell Group are the top agriculture and farmland real estate specialists in Saskatchewan. In fact, Ted Cawkwell has consistently been named the #1 RE/MAX farm realtor in the...


  • Saskatoon, Canada American Income Life AO - Nasir Imodagbe Full time

    Make a Difference as a Client Solutions Specialist – Life Insurance (Your Career, Their Peace of Mind) We are seeking a dynamic and motivated professional to join our team as a Client Solutions Specialist for life insurance. You’ll work directly with clients to understand their needs and offer tailored solutions, while providing outstanding customer...


  • Saskatoon, Canada VCA Animal Hospitals Full time

    **Client Care Specialist**: **Saskatoon, SK**: **Central Animal Hospital** is currently welcoming a full time **Client Care Specialist** **to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and...


  • Saskatoon, Canada Sephora Full time

    **Job ID**: 235207 **Store Name/Number**: SK-Saskatoon (0560) **Address**: 201 1 Avenue South, Saskatoon, SK S7K 1J9, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** The Team Lead, Client Experience will be assigned to oversee all sales floor departments within a specific Sephora location. This...


  • Saskatoon, Canada Sephora Full time

    **Job ID**: 216380 **Store Name/Number**: SK-Saskatoon (0560) **Address**:, Saskatoon, SK, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As the Manager, Client Services & Experience, you will be responsible for managing all aspects of the sales experience and all services, classes and events in...


  • Saskatoon, Canada DOT & Company Full time

    **Client Account Manager** LOCATION**:REMOTE** TYPE**:FULL-TIME POSITIONS OPEN** DOT & Company is a first of its kind, client account management agency. We partner with growing digital marketing agencies to provide best-in-class client communication and project management, acting as a liaison between the agency and their clients. We give the agency owner...


  • Saskatoon, Canada Sephora Full time

    **Job ID**: 246812 **Store Name/Number**: SK-Saskatoon (0560) **Address**: 201 1 Avenue South, Saskatoon, SK S7K 1J9, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As a Team Lead, Client Services & Experience, you will be assigned oversight of all Worlds on-stage and for overseeing service,...


  • Saskatoon, Canada Sephora Full time

    **Job ID**: 213017 **Store Name/Number**: SK-Meadows Market (1570) **Address**: 3020 Meadows Parkway Unit 100, Saskatoon, SK S7V 0H5, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As a Team Lead, Client Services & Experience, you will be assigned oversight of all Worlds on-stage and for...


  • Saskatoon, Canada FFUN Group Full time

    **Customer Experience Specialist** **Full-Time, Permanent** **FFUN Cars, Saskatoon, Saskatchewan** This job is not for a car salesperson. We’re looking for those who are the walking definition of customer service. Who may not have sales experience (sweet if you do) but are that outgoing, retail, customer-facing superhero. FFUN Cars is about to launch a...


  • Saskatoon, Canada FFUN Group Full time

    **Customer Experience Specialist** **Full-Time, Permanent** **FFUN Cars, Saskatoon, Saskatchewan** This job is not for a car salesperson. We’re looking for those who are the walking definition of customer service. Who may not have sales experience (sweet if you do) but are that outgoing, retail, customer-facing superhero. FFUN Cars is about to launch a...


  • Saskatoon, Canada CSS Pension Plan (Co-operative Superannuation Society) Full time

    Member Experience Specialist (with a focus on lifetime pensions) About usHere's your chance to build your career and let your expertise shine with the CSS Pension Plan, one of the oldest and largest multi-employer, multi-jurisdictional defined contribution pension plans in Canada. Pioneered in 1939, the Co-operative Superannuation Society (CSS), located in...

  • Client Advisor

    1 week ago


    Saskatoon, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday banking, As an RBC ambassador, you add value in the moments that matter most to clients and collaborate with RBC partners to...

  • Client Advisor

    2 weeks ago


    SASKATOON, Canada Royal Bank of Canada Full time

    Job Summary Job Description What is the opportunity? This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday banking, As an RBC ambassador, you add value in the moments that matter most to clients and collaborate with RBC...

  • Room Attendant

    3 days ago


    Saskatoon, Saskatchewan, Canada Accor Hotels Full time

    **Our Hotel**\The Queen Elizabeth II (QE2) is a historic gem and the only floating hotel in Dubai. We offer a one-of-a-kind entertainment destination rich in history where the past is relived in the luxury of today.\**Your Role**\As a Room Attendant - Guest Experience Specialist, you will play a vital role in ensuring the cleanliness and comfort of all guest...


  • Saskatoon, Canada VCA Canada Full time

    **VCA Canada Frontier Animal Hospital** is currently welcoming a part time Client Care Specialist to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role you will help our clients and their pets feel welcomed and...


  • Saskatoon, Canada Motion Full time

    Motion Industries (Canada), a leading distributor of industrial MRO (maintenance, repair and operation replacement) parts, and the largest Bearing and Power Transmission Company in NA is currently recruiting an Application Specialist. Motion Industries (Canada) is an industry leader with approximately $700 million in sales and over 80 branches across...