Airtd Operations Excellence, Cpb Leadership

4 weeks ago


Toronto, Canada TD Bank Full time

426254BR

Campus Program

Toronto, ON

November 27, 2023

Campus Role Type

MBA and Advanced Degrees

Start Date

Summer

Department Overview

Efficiency is what we’re about at TD Bank Group (TD) Canadian Personal Banking (CPB) Operations. Our department of 2,600 colleagues from across Canada is responsible for end-to-end Retail banking operation functions and capabilities across multiple CPB products and services. In other words, our strategic decisions impact everyday people and their families on a personal level. We collaborate closely with business partners to deliver a legendary experience to everyone, from our customer base to distribution teams.

CPB Operations is actively enhancing and enriching how TD supports its customers. This includes future-orienting our operations with modernized, simplified services. We deliver specialized and advisory support in the areas of Real Estate Secured Lending, Personal Lending, Credit Cards, Business Banking, Everyday Banking, Wealth and Personal Savings & Investments. We also deliver specialized credit advice, underwriting and fulfillment of key processes.

**About the Program**
The AirTD (Aspire.Innovate.Rise) Operations Excellence Leadership Rotational Program is an immersive 24-month program designed to help you to step into our world of operations management, operational risk management, banking operations, banking modernization, as well as product and services fulfillment. The goal of the program is to develop operations leaders who understand, administer and deliver business practices to achieve the highest level of efficiency possible for CPB Operations.

We’re looking for individuals who have creative energy combined with a strategic mindset to improve, simplify and automate. If you have a genuine desire to help customers get the most from their banking experience, we want you to be part of our leadership rotational program.

Job Details

In this program you’ll rotate across CBP Operations areas approximately every six months:

- **Credit Centre Adjudication**: Learn how this skillful team drives growth and enhances end-to-end credit adjudications processes through fair, consistent and efficient decision making
- **Credit Centre Operations**: See how this forward-thinking team enables business growth through agile, efficient and value-added processes that meet evolving customer expectations
- **Banking Operations & Estates**:Discover how this dynamic and diverse team supports the back-office, mid-office, customer-facing functions, plus internal and external partner-facing functions for all channels and products in CPB, Wealth and Corporate
- **Operations Performance & Modernization (OPM)**: Understand how this team enables and supports 2,600 Operations colleagues to deliver best-in-class customer experiences for the Personal Bank. The OPM team’s scope crosses workforce management, performance management, insights and reporting, behaviours and coaching, colleague innovation, colleague experience and enablement, governance and control, while partnering with end-to-end customer journeys to deliver on Operations scope

We align rotation opportunities with our business strategies to ensure you work on the most important priorities.

**What You’ll Do**
No matter where you work at TD you’ll make a meaningful impact, grow your skills and thrive in our culture of care. Here’s what this means for each rotation in our program:
**Make an Impact**:

- Operate in a lean and agile mindset to streamline and automate processes, ensuring these are scalable and efficient for customers and colleagues
- Champion productivity and manage change impacts by documenting, communicating and training colleagues and stakeholders
- Research and identify opportunities to address material operational risk practices through process re-engineering, design, mapping, etc.
- Advise and present to senior management to influence outcomes

**Experience Growth**:

- Represent Operations on cross-functional campaigns, working groups, projects and forums
- Work with business partners on strategic modernization initiatives as well as BAU (Business As Usual) activities
- Manage and prioritize multiple projects, working independently and in teams with discretion and confidentiality
- Invest in personal development and growth; you value and seek constructive feedback

**Cultivate our Culture of Care**:

- Build relationships liaising with internal stakeholders (technology, product / group owners, project teams, business, finance, risk, etc.) and external advisors (vendors, regulators, etc.) where appropriate

**Colleague Development**
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. Receive regular career, development and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for



  • Toronto, Canada TD Bank Full time

    414840BR Campus Program Toronto, ON July 21, 2023 Campus Role Type Undergraduate Start Date - Fall Hours 37.5 Workplace Model Hybrid Department Overview **About Us** TD Bank Group’s **Canadian Personal Banking (CPB) Head Office** function is responsible for enabling and supporting a comprehensive suite of deposit, payment and lending products...


  • Toronto, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** The Productivity and Operational Excellence team is part of the Canadian Personal Banking (CPB) Chief Operating Office. This function enables a systemic approach to driving productivity and efficiency in the CPB organization. Reporting...

  • Manager, Productivity

    1 month ago


    Toronto, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** The Productivity and Operational Excellence team is part of the Canadian Personal Banking (CPB) Chief Operating Office (COO). This function enables a systemic approach to driving productivity and efficiency in the CPB...


  • Toronto, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** - Analytics (ED&A) is leading TD's transformation to a data-driven organization. - Our mission includes: - Establishing and maintaining best-in-class data and analytics throughout the bank (e.g., analytics that provide actionable and...


  • Toronto, Canada TD Bank Full time

    401487BR Enterprise Data & Analytics Toronto, ON March 1, 2023 Company Overview Department Overview Analytics (ED&A) is leading TD’s transformation to a data-driven organization. Our mission includes: - Establishing and maintaining best-in-class data and analytics throughout the bank (e.g., analytics that provide actionable and valuable insights,...


  • Toronto, Canada TD Bank Full time

    **Role Type**: Internship/Co-op **Work Term**: Fall/Term 1 **Work Location**: Toronto, Ontario, Canada **Hours**: 37.5 **Pay Details**: **DEPARTMENT OVERVIEW **Co-op and Internship opportunities allow you to gain valuable work experience across a number of the businesses at TD. You will work with experienced colleagues, receive world class training, and...


  • Toronto, Canada TD Bank Full time

    **Role Type**: Internship/Co-op **Work Term**: Fall/Term 1 **Work Location**: Toronto, Ontario, Canada **Hours**: 37.5 **Pay Details**: **DEPARTMENT OVERVIEW **Co-op and Internship opportunities allow you to gain valuable work experience across a number of the businesses at TD. You will work with experienced colleagues, receive world class training, and...

  • Private Banking

    1 month ago


    Toronto, Canada Citi Full time

    Summary Overview - Senior manager position responsible for overseeing the Canadian Regional Business. This position is a member of the North American Private Banking Management team. High-level responsibilities included full P&L oversight, staffing, strategic planning, and day-to-day management of the region. **EXPECTED CONTRIBUTIONS AND TASKS**: (Operating...


  • Toronto, Canada TD Bank Full time

    **Role Type**: Internship/Co-op **Work Term**: Fall/Term 1 **Work Location**: Toronto, Ontario, Canada **Hours**: 37.5 **Pay Details**: **DEPARTMENT OVERVIEW **Co-op and Internship opportunities allow you to gain valuable work experience across a number of the businesses at TD. You will work with experienced colleagues, receive world class training, and...


  • Toronto, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** - Why join TD's RMP Team?- Delivering products faster and creating transformative customer experiences requires a pool of all-star talent. We are searching for highly motivated individuals to join the RMP team as we ramp up resourcing,...


  • Toronto, Canada LGC Group Full time

    Company Description **Job Description**: The Operational Excellence Lead will provide leadership, facilitation, coaching, and mentorship of Operational Excellence (OE) initiatives in functional Departments in the organization by deploying Lean tools and methodologies. **What you’ll do** **Promote a High Level of Safety, and 5S** - Promote proactive...


  • Toronto, Canada TD Bank Full time

    All companies are not the same. What makes TD special as a business is also, what makes us special as an employer. **Why TD?** **TD's Colleague Promise: A better you. A better us.** A more confident you means a stronger us. We empower you to grow your skills, gain new perspectives, and create impact at work and in your community. That's our unique and...


  • Toronto, Canada TD Bank Full time

    403003BR Risk Management Toronto, ON March 14, 2023 Company Overview Department Overview - Why join TD’s RMP Team? - Delivering products faster and creating transformative customer experiences requires a pool of all-star talent. We are searching for highly motivated individuals to join the RMP team as we ramp up resourcing, grow, and reorganize our...


  • Toronto, Canada St. Michael's Hospital Full time

    Unity Health Toronto, comprised of Providence Healthcare, St. Joseph’s Health Centre and St. Michael’s Hospital, works to advance the health of everyone in our urban communities and beyond. Our health network serves patients, residents and clients across the full spectrum of care, spanning primary care, secondary community care, tertiary and quaternary...


  • Toronto, Canada PSG leadership Inc. Full time

    Our client operates a portfolio of businesses that participate in and serve Canada’s energy and infrastructure marketplace. Their strong performance and continued success are a direct reflection of the ambitious, committed, and talented professionals they hire across Canada who make a positive impact to their clients and communities. They have retained...


  • Toronto, Canada PSG leadership Inc. Full time

    Our client operates a portfolio of businesses that participate in and serve Canada’s energy and infrastructure marketplace. Their strong performance and continued success are a direct reflection of the ambitious, committed, and talented professionals they hire across Canada who make a positive impact to their clients and communities. They have retained...


  • Toronto, Canada PSG leadership Inc. Full time

    Our client operates a portfolio of businesses that participate in and serve Canada’s energy and infrastructure marketplace. Their strong performance and continued success are a direct reflection of the ambitious, committed, and talented professionals they hire across Canada who make a positive impact to their clients and communities. They have retained...


  • Toronto, Canada PointsBet Full time

    **About Our Client**: Our client is a leader in the consumer packaged goods industry. **Position Scope**: Directly reporting to the Chief Operating Officer (COO), the Vice President, Customer/Operational Excellence is a pivotal role responsible for driving sales and operational strategies to grow the business. The VP will ensure strong strategic...


  • Toronto, Canada TD Bank Full time

    **Role Type**: Internship/Co-op **Work Term**: Fall/Term 1 **Work Location**: Toronto, Ontario, Canada **Hours**: 37.5 **Pay Details**: **DEPARTMENT OVERVIEW **Co-op and Internship opportunities allow you to gain valuable work experience across a number of the businesses at TD. You will work with experienced colleagues, receive world class training, and...


  • Toronto, Canada Unity Health Toronto Full time

    Operational Excellence is a department within the Quality, Equity and Medical Affairs portfolio. Operational Excellence works to promote and lead quality planning, improvement work, Accreditation and build Quality Improvement (QI) capacity and capability across Unity Health Toronto. We are dedicated to elevating the organization¿s performance to new heights...