Vice President, Operational Excellence

2 weeks ago

Toronto, Canada PointsBet Full time

**About Our Client**:
Our client is a leader in the consumer packaged goods industry.

**Position Scope**:
Directly reporting to the Chief Operating Officer (COO), the Vice President, Customer/Operational Excellence is a pivotal role responsible for driving sales and operational strategies to grow the business. The VP will ensure strong strategic partnerships with key internal and external business partners and will own the ideation and implementation of transformational improvement initiatives with a focus on both profitable growth and operational efficiencies across multiple functions within our business.

As a Centre Of Excellence Leader, a focus on collaboration, influencing and building partnerships are key success factors as you work with teams such as: Commercial, Customer, IT, Finance, Capabilities, HR and Operating Unit teams. This position is responsible for guiding the organization to achieve desired financial and operational results leveraging technology as a competitive advantage and ensuring that the broader organizational structure is designed to support those strategies. This role will work closely with Sales and Operations leaders to understand and unlock customer growth opportunities. You will play a key role in delivering the Customer Excellence mission of leading a system-wide focus on exceeding our customers' expectations supported by efficient and effective operations through standardization, simplicity and accountability.

**Responsibilities**:

- Collaborates cross-functionally with multiple stakeholders to drive positive business results and company performance by balancing opportunities for an improved customer experience with operational efficiencies.
- Stewardship of centralized reporting and uses the suite of centralized reporting to evaluate performance results against key business goals and objectives.
- Acts as Subject Matter Expert, providing input based on customer strategies and/or insights to inform future sales and operations strategy for year-over-year growth.
- Leads the reporting and communicating of national operational results and plans at Operating Leadership meetings.
- Supports the Operating Units driving employee engagement and standardization of processes and routines to foster a culture of continuous improvement and operational excellence throughout the organization.
- Develops and successfully sells business plans that align with and support the customer's and the organization's systems business objectives and strategies.
- Managing and developing innovative Route to Market solutions leveraging capabilities in e-Commerce, Sales and Merchandising operations and Call Centre to deliver the financial plan.
- Ownership of short and long-term Fleet strategies including maintenance, optimization of resources and management of capital planning.
- Leader of Distribution Centre of Excellence including functions such as security, planning, dispatch, warehouse and distribution operations and other technology providers. In addition, responsible for Equipment Services operations including customer service.
- Supports Operating Units and Customer Teams to participate in interactions with large national customers.
- Ownership of short
- and long-term capacity planning within the broader Long Range Business Plan, ensuring that short-term sourcing decisions are optimized, and future operational capability meets the long-term volume projections and aspirations of the business.
- Establish comprehensive performance metrics and KPIs to track effectiveness of projects and planning processes.
- Attract, develop, and retain top talent within the organization, cultivating a high-performing workforce that shares our passion for growth, excellence, and delivering exceptional consumer experiences.

**Required Skills and Knowledge**:

- Proven track record of success in senior leadership roles within a global manufacturing and distribution environment, preferably in supply chain and general management.
- Demonstrated exceptional strategic planning skills, with a keen understanding of the complexities of the global beverage industry and the ability to drive transformative initiatives.
- Inspirational leadership style, capable of motivating and empowering diverse cross-functional teams to achieve extraordinary results.
- Excellent communication and interpersonal abilities, with the capacity to build strong relationships with directly and indirectly-managed stakeholders at all levels.
- Analytical mindset, leveraging data-driven insights to make informed decisions, recommendations and identify opportunities for sales and operational enhancements.
- Prior experience in a consumer goods or related sector required.
- Visionary thinking, capable of driving innovation and fostering a culture of continuous improvement.
- Exceptional written, oral, interpersonal, and presentation skills and the ability to effectively communicate to a broad cross-section of stakeholders.
- Strong financial acumen i

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