Customer Service Representative

6 months ago


Toronto, Canada Nella Cutlery & Food Equipment Inc. Full time

Nella Cutlery was established 70 years ago, and serves Toronto’s finest restaurants, businesses and food shops with food equipment, utensils and a knife sharpening service. Nella is currently looking for a **Customer Service Representative**.

**Responsibilities include**:
**Customer Service & Sales Support**
- Promote fit-for-purpose product solutions and help customers make buying decisions
- Provide administrative support on an as-needed basis
- Expedites the resolution of customer problems and complaints.
- Liaise with stores across Canada and for order fulfillment and updates.
- Coordination and timely processing of online returns
- Investigate possible delays in shipments, open investigations and follow-up with store locations
- Work with stores to update system and communicate order status

**Data Entry**
- Create new and edit current online product listings.
- Product data entry into e-commerce platform.
- Research product specifications and work with internal teams
- Product description writing.
- Source data and pictures from vendors.
- Assist in ensuring accurate information on all items on the site, including descriptions, shipping restrictions, pricing and any enhanced product content

**Qualifications**:

- Shopify experience is an asset
- Strong working knowledge of MS Excel or similar
- Proficient communication skills
- Excellent problem-solving skills, analytical skills and be able to multi-task
- Excellent organizational skills, with strong attention to detail & timelines
- Excellent written and verbal communication skills

Strong ability to work independently and within a team environment Company Introduction

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$22.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Paid time off

Schedule:

- 8 hour shift

Work Location: In person



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