Operations Support Associate

2 weeks ago

Mississauga, Canada FirstService Residential Full time

**Operations Support Associate**

Do you aim high? Are you genuinely helpful? Are you looking for a place where you can make a difference, receive ongoing support and training, and build a rewarding, long-lasting career? Then you may be a good fit for FirstService Residential, North America’s foremost property management firm. We’re all about our associates, and as we continue to grow, we’re looking for even more quality people who share our dedication to doing what’s right, improving residents’ quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, we think you should get to know us.

**Why choose Us**

**We offer a hybrid working environment with flexible hours and the option for a modified 4.5 day work week. We have a comprehensive benefits program inclusive of a Health Spending Account, Workperks, and more Most importantly, we are committed to empowering, developing and supporting all our associates.**

The Operations Support Associate plays an integral role in supporting the Operations team. The Operations Support Associate will be focused on delivering the highest level of service through strong interpersonal skills and living the FirstService Residential values. The Operations Support Associate will be responsible for the preparation and distribution of notices (Budget/AGM/Special Meeting/Turnover/Special Assessment), and any other notice as required, in addition to any other correspondence required by the Operations team. The Operations Support Associate will have impeccable verbal and written communication skills, a strong ability to multi-task and a friendly demeanor.

**Duties and Responsibilities**
- Preparation of all correspondence requested by Operations through our ticketing platform.
- Ensure that all correspondence is distributed in the manner required.
- Invoice for all necessary chargebacks and submit to Billing.
- Save all final correspondence in the client folder.
- Preparation of all record requests as requested by Operations, ensuring that all responses are sent within the timeline set out in the Condominium Act.
- Practice and adhere to FirstService Residential Global Service Standards
- Conduct business at all times with the highest standards of personal, professional and ethical conduct.
- Perform or assist with any operations as required to maintain workflow and to meet schedules.
- May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
- Follow all policies and Standard Operating Procedures as instructed by Management.
- Perform any range of special projects, tasks and other related duties as assigned.

**Education and Experience**
- Ontario Secondary School Diploma (or equivalent)
- 3+ years of administration and customer service experience required.
- Strong administration, communication and interpersonal skills required.

**Knowledge, Skills & Proficiencies**
- Works well independently and as a team player, with a passion for customer satisfaction.
- Excellent written and verbal comprehension and communication skills.
- Experience with Microsoft Office (Word, Outlook and Excel)
- Self-starter with the ability to prioritize and multi-task to meet deadlines.
- Must be self-directed and able to complete projects with limited supervision.
- Ability to multitask and meet changing deadlines.
- Highly organized and detail oriented

**Disclaimer**

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

INDHON

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