Associate Manager, Operations Support

3 weeks ago


Mississauga, Canada PartSource Full time

What you’ll do

Lead the support team in day-to-day execution and sustainment of the following key functions:

Subject matter expert services and operational support for:

All areas of the PartsWatch POS system, and Nexpart services for Partsource

Kronos timekeeping system and select payroll activities

Bell call center to support the special orders initiative

Coordinate project planning and delivery with the IT and the project teams for

PartsWatch and Kronos enhancements/rollouts, including:

Functional Specification Documentation reviews

Consultation and system configuration

UAT planning and execution

Ensure that the field and home-office & cross-functional teams are supported in the related area of expertise

Timely processing of PartSource claimsCoordinate with the team manager on:

Strategic direction and process development/enhancements

Maintain and contribute to Product Backlog for system enhancements and new features required to support PartSource stores and Business

Mid-to-long-term planning, objective setting, review, and evaluation

Growth and development plans of the support team

Assess and manage resource allocation between support and IT project work, and proactively call out resource constraints when identified

Monitor completion of tasks against defined timelines and flag risks for management action as required; providing insight, team support, and recommendations to mitigate and address risks / issues

Clearly communicate problems, ideas, and concepts (verbally and written) between business and technical parties. Advocate for supported products and maintain good stakeholder communication

Act as change agent, challenge the status quo, and evolve team processes to enhance overall effectiveness

Ensure due diligence and approvals for both project and sustaining changes/updates as required

Assume other associate manager accountabilities within the broader team as required to meet business needs (i.e. Product Management/Product Owner support for key initiatives/feature development)

What you bring

Minimum 5+ years of combined experience in retail operations and IT project delivery

Minimum 3 years of retail operations and management experience

Previous PartSource store experience considered a strong asset

Extensive experience is using the PartsWatch POS including firm understanding of its multi-layered functionality

Minimum 3 years of experience working with IT and business teams on application deployment and release upgrade projects

Experience working with Enterprise Incident Management teams focused on priority problem resolution considered an asset

Excellent understanding of the Software Development Lifecycle, with focus on user acceptance testing requirements

A degree or diploma in a related field

Hybrid

At Canadian Tire we value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team. 

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