Client Operations Support Associate

2 weeks ago

Mississauga, Canada Fiserv, Inc. Full time

**What does a successful Client Operations Support Associate do?**

We are seeking a motivated individual to work closely with our higher valued merchants and other internal teams to successfully upgrade merchants to our Clover solution set including identifying software/subscription opportunities. You will also support promotional offerings tied to value added services tied to the Clover product line.

You will work with merchants to enable Amex Optblue and UPI helping meet our contractual obligations with American Express and China. You will also work closely with to resolve merchant inquiries within defined SLAs Client

You will be highly organized, detail oriented and have strong attention to detail with the ability to work effectively independently and with cross functional teams

**As a Client Operations Support Associate, can look forward to**:

- Using customer empathy, problem-solving and interpersonal skills to retain merchants and minimize attrition
- Ensuring timely reporting, referral, follow-up and escalation of internal and external client issues to minimize disruption to service and overall impact to Fiserv merchants
- Staying current on company implementations and changes. Possess a detailed knowledge of policies and procedures with a broad understanding of the client operation. Maintain a thorough understanding of relevant Fiserv products, platforms, systems, operational areas and processes.
- Effectively communicating at all levels within the organization
- Accountable for achieving timely and successful resolution of customer issues and inquiries in conjunction with “Customer First” initiatives.

**Basic Qualifications for Consideration**:

- High school diploma or equivalent.
- 2+ years industry experience in a customer facing role
- Travel required: 10%

**Preferred Qualifications for Consideration**:

- Assoicates Degree

Who we are:
Life moves fast. And as it does, we know most people aren’t thinking about “financial services”. But we are.
We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

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