Operations Support Specialist

6 months ago

Mississauga, Canada FirstService Residential Full time

**Operations Support Specialist**

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

**Experience exceptional service with a fulfilling career in property management with FirstService Residential.**

**Why choose Us**

**We offer a hybrid working environment with flexible hours and the option for a modified 4.5 day work week. We have a comprehensive benefits program inclusive of a Health Spending Account, Workperks, and more Most importantly, we are committed to empowering, developing and supporting all our associates.**

The Operations Support Specialist will be focused on delivering the highest level of service through strong interpersonal skills and living the FirstService Residential values. The Operations Support Specialist will be responsible for the preparation, distribution, and management of Periodic Information Certificates (PICs) for our managed communities, within the legislated timelines. The Operations Support Specialist will also oversee the DocuSign program through Zendesk to facilitate the electronic signing process for various documents, contracts and agreements, collaborating with property managers to ensure compliance with established procedures and ensuring security and confidentiality in the signing process

**Duties & Responsibilities**

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.
- Prepare, distribute, and manage PICs for our managed communities.
- Collaborate directly with Property Managers, and internal departments to ensure timely processing and distribution of PICs.
- Prepare, distribute and manage all documents submitted through DocuSign while always maintaining the security and confidentiality of these documents.
- Continuously evaluate and identify opportunities to drive process improvements.
- Work cross functionally to effectively solve client facing problems.
- Additional assignments and duties as may be assigned from time to time.
- Practice and adhere to FirstService Residential Global Service Standards
- Conduct business at all times with the highest standards of personal, professional and ethical conduct.
- Perform or assist with any operations as required to maintain workflow and to meet schedules.
- May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
- Follow all policies and Standard Operating Procedures as instructed by Management.
- Perform any range of special projects, tasks and other related duties as assigned.

**Education & Experience**
- Associate degree in business or related field preferred, or equivalent combination of education and experience.
- 2-3 years customer service experience in a service industry setting.
- Must have strong proficiency in Windows and Microsoft Office (Outlook, Word, and Excel, etc.).
- Ability to learn and navigate new technology platforms.
- Administration experience is preferred

**Knowledge, Skills & Proficiencies**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
- Interact effectively, communicate clearly, and understand meeting the needs of others.
- Excellent organization, planning, motivation, and interpersonal skills.
- Critical thinking, complex problem solving, judgment, and decision-making ability.
- Must have a strong work ethic and be detail-oriented with excellent multitasking skills.
- Ability to prioritize work, meet deadlines and work well under pressure.
- Ability to work with sensitive or confidential information.
- Ability to work in a team environment as well as independently and be self-driven.

**Disclaimer**

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedul

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