Program Assistant

7 months ago

Kingston, Canada Queen's University Full time

**About Queen's University**

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

Come work with us

**Job Summary**

**A Brief Overview**
Reporting to the Department Manager, and taking day-to-day direction from the Undergraduate Program Team Lead the Program Assistant is responsible for the daily administration and operation of a designated portion of the extensive undergraduate course offerings within the Department of Biomedical and Molecular Sciences which includes course rollover, updating learning events, posting marks etc. to the Learning Management System (currently OnQ).
The incumbent recommends and participates in implementing changes regarding departmental procedures pertaining to the program(s) for which the incumbent is responsible.

**What you will do**

Acts as the first point of contact for students; provides advice to students related to academic progress, including program planning, course selection, transfers, degree requirements, faculty regulations, policies, and procedures.

- Acts as a resource through interaction with staff, faculty, students and the public by advising, directing and providing guidance on matters such as academic progression and planning, policies and procedures, and campus resources.
- Coordinates the distribution, collection, and submission of final marks.
- Coordinates midterm, final and supplemental exams, including room reservations and student accommodations.
- Supports committee activities, including taking minutes at meetings, gathering and distributing materials, booking and scheduling meetings, and preparing agendas and minutes.
- Provides administrative support, such as maintaining calendars, correspondence, scheduling meetings, etc.
- Other duties as required in support of the department and/or unit.

**Required Education**
- Two-Year Community College Diploma.

**Required Experience**
- More than 2 years and up to and including 3 years of experience.
- Experience working at a post-secondary education institution considered an asset.

Consideration may be given to an equivalent combination of education and experience.

**Job Knowledge and Requirements**
- Knowledge and insight of practical methods, techniques, and work processes that is typically acquired through a combination of technical training and/or work experience.
- Provide information that requires technical or administrative explanation or interpretation.
- Attempts to resolve a difficult or challenging interpersonal situation, or overcome resistance to gain cooperation, before referring to others.
- Manage own work effectively and follows through on commitments, using the available resources.
- May distribute work to deliver objectives on time and to the highest standard and help others access resources to support goal achievement.
- Resolve recurring problems and situations using established procedure and guidelines.
- Bring forward problems, obstacles or challenges to work completion in a timely manners so deadlines continue to be met.
- Break down concrete issues into parts and selects best solution from clear alternatives and past practices.
- Acknowledge and respect diverse cultural traditions and beliefs.
- Question attitudes, comments and behaviours which are discriminatory and seeks out appropriate resources to remove these from the workplace.

**Employment Equity and Accessibility Statement

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