Program Support Assistant

6 months ago

Kingston, Canada Addiction & Mental Health Services - KFLA Full time

**Hours of Work**: As Scheduled - Flexibility Required. Days, Monday to Friday.

**Location**: Kingston Frontenac Lennox and Addington area (as needed)

**Job Summary**:
The Program Support Assistant provides administrative support to the Program Teams and agency psychiatrists. Incumbent is responsible for providing administrative and clerical support which includes records management, coordinating schedules, communication with team & clients and any other administrative services to support the delivery of clinical care that may be assigned.

Additionally, this role has responsibility to perform reception duties that include:

- Receives and directs phone calls to team members both internally and to workers cellular phones where appropriate
- Daily checking of voice mail messages for general office mailboxes and distribute appropriately
- Triage and coordinate communication between the team and clients
- Assist clients with answering their questions where appropriate
- Work with callers to relieve urgent situations or to temporarily manage them until other staff are available
- Mail appropriate correspondence (including written consent - when accessing information) from other agencies and hospital settings
- Correspond with outside agencies when inquiring about confidential client material on when written consent is provided
- Fax outgoing mail where appropriate

**Minimum Qualifications**:

- Two-year Diploma in Office Administration.
- Two years’ experience in the administrative field, healthcare background preferred.
- Current First Aid and CPR certificates an asset.
- Crisis Prevention & Intervention training an asset.
- French Language proficiency considered an asset.

**Knowledge, Skills and Abilities**:

- Strong interpersonal and written and verbal communication skills.
- Excellent customer service skills with demonstrated ability to deal appropriately with difficult and sensitive situations and confidential information.
- Understanding of medical terminology an asset.
- Detail oriented with demonstrated editing and proof-reading skills.
- Demonstrated problem-solving abilities.
- Excellent organizational and prioritizing skills, along with the ability to multitask in a fast-paced environment and observe deadlines.
- Ability to compile, prepare and maintain detailed records and reports accurately and efficiently.
- Ability to work autonomously as well as collaboratively in a team environment
- Required to provide a satisfactory criminal reference check (CRC) with Vulnerable Sector Screening prior to hire.
- We are committed to accessible employment practices. If you require an accommodation to fully participate in the recruitment and selection process, please inform Human Resources to discuss your individual accessibility needs._

**Job Type**: Casual

**Benefits**:

- Casual dress
- Company pension
- Employee assistance program
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person

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