Director Design, Experience Strategy

1 month ago

Mississauga, Canada COMPASS GROUP CANADA Full time

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward

Why work with Compass Digital? We are a member of Compass Group North America the leading foodservice and support services company. We create remarkable customer experiences through the innovative design and development of technology products and services. Compass Digital began as an innovation startup and the team has since rapidly grown and now supports technology and innovation across all of North America. Compass digital is comprised of user experience designers, developers, data scientists, project managers, business analysts, marketers and technology implementation managers, all of whom look at the world from a human perspective to rethink what's possible in the areas of technology innovation and consumer engagement within the foodservice and hospitality industries. Join us.

Job Summary

Now, if you were to come on board as our Design Director, Experience Strategy, we’d ask you to do the following:

  • Envision Emerging Experiences
    • Challenge the status quo and advocate for a spirit of curiosity and experimentation throughout the organization.
    • Work closely with leadership and engaging stakeholders to identify high-potential opportunity spaces and themes.
    • Co-lead the Experience Design Lab with the VP of Design, leading a small but mighty team of members with diverse backgrounds and inspire others with divergent thinking on new possibilities.
    • Develop a repeatable approach to identify new initiatives, envision experiences and graduate projects into actual products.
  • Elevate Design + Partner with the Director of Product Design to:
    • Transition visions into reality.
    • Increase the design maturity of the team.
  • You are genuinely passionate about simplifying work for colleagues through constant evolution of enterprise software experiences and its implications on analog and digital workflows.
  • Omni-Channel / Service Design mindset: Think in Online/Offline digital Workflows, Systems, Touchpoints and not Screens.
  • Curious opportunist: Highly curious and can interpret rough understanding of our parent group’s business operations and context into design opportunities to reframe users’ experience with digital technology.
  • Strategic Designer: Think strategically and execute methodically, with a focus on evolving ourselves towards new interaction models.
  • An excellent communicator, catalyzing change with a conviction of what experiences need change, based on data, facts and evidence if available.
  • Resourceful, Proactive and Biased-towards-Action mentality: Experienced in a dynamic, fast-paced work environment like a top tier design & innovation consultancies, incubators and accelerators is a plus.
  • Changemaker: Navigate many facets of a large organization with different ideas, business requirements and data points to derive at cohesive experience visions.
  • Experienced in creating novel experience concepts that are ahead of current interaction models of existing digital products.
  • Comfortable with being a misfit or misaligned - knowing that playing it safe means we’re not pushing the boundaries.

Think you have what it takes to be our Director of Design, Experience Strategy? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role:

  • Experience in turning research insights into designs that address needs and opportunities.
  • Basic understanding of research methods.
  • Knowledge and experience integrating accessibility from UX to Engineering is a plus.
  • Experience in building design systems for multiple products/platforms.
  • Expertise overseeing and supporting to build a cross-functional Design System.
  • Knowledge integrating a Design System team with Engineering.
  • Plus: Experience in building an in-house integrated Design System and processes.
  • Strong understanding at delivery and execution within Agile and SCRUM methodologies.
  • Experienced in and enjoy the day-to-day grind.
  • Experience advocating for Data, Insights, and UX to be thought-partners for Product and Digital Strategy.
  • Experienced peer to Product Directors to shift from reactive scope of work to leading proactive initiatives.
  • Value unique perspectives & building diverse teams.
  • Experienced in managing a remote and diverse team and build culture around it.
  • Experience building a team that has complementing skills.
  • Empower Managers to own Product UX/UI Experience decisions.

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital/family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact PeopleHub@compass-canada.com for further information.

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