Bilingual Process Design
3 months ago
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
**Working Arrangement**
Hybrid
Our Group Benefits business is focused on creating an experience that is easy and meaningful to our clients. Group Benefits serves the needs of Plan sponsors, members and market sources, helping make Canadians healthier and organizations stronger.
**Responsibilities**
- Develop documentation on product overviews, systems, technical and functional processes
- Creating, updating and maintaining procedural documentation
- Play a critical role in the change management & business readiness process by ensuring your business stakeholders are change-ready from a procedural documentation perspective. Liaise with Project and Production Support BAs when there are changes to workflows/processes to ensure documentation is updated; identify areas impacted by the changes; communicate changes to staff; and support technical training to staff
- Support Seniors, Specialists and Leaders with handling complex cases, and unique situations and escalated technical inquiries as requested
- Collaborate across PSA to develop best practices and incorporate the big picture, working to improve training content and processes/procedures.
**How will you create impact?**
You will be responsible for completing needs analyses, planning, design, and training delivery. You will also be accountable for evaluation of training programs and modules, including new hire, cross-training and refresher training. You also partner with our Strategic Initiatives team to ensure the successful delivery of project and business initiative training to meet the training needs of PSA teams across multiple locations. All while keeping the customer at the center of what we do.
**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone
**What we are looking for**
- **Bilingual (French & English) is required**:
- Knowledge and experience in the financial industry and specifically Group Benefits is considered as a strong asset
- You realize that the need to continue to learn and invest in your own development is a never-ending journey. And if you have professional accreditation in training, ‘train the trainer’, adult education background, that’s even better
- You never lose sight of the customer - their needs and their experience in doing business with us. You put the customer at the center of everything you do
- The process design profession isn’t new to you. You’ve spent at least 3 years growing your knowledge, skills and experience in this line of work and you have a clear track record of success in delivering & developing documentation in a fast-paced, professional environment
- You learn FAST. You pick up new ideas, concepts, technologies, and tools easily
- You have an approachable style that just makes people want to work with you - and that helps build great relationships between other people and groups
- You demonstrate accountable behaviours - you take initiative and show ownership in everything you do
- You “go with the flow” and can adapt to change, and even embrace it
- You successfully manage competing priorities like a champion
- You maintain your composure and best self during challenging times or challenging interactions
- You’re comfortable driving solution progress forward - even when your team doesn’t have all the answers yet. Dealing with the unknown and uncertain is no big deal for you
- You’re a capable and innovative problem-solver using sound judgement to make business decisions that drive results and solve customer problems
- You don’t like to stand by when you notice that there’s something that could work better for your team or Manulife. You want to improve things - and you do something about it
**Does this sound like you?**
- Exceptional attention to detail
- Get it done mentality, flexibility & adaptability to change, resiliency with ambiguity
- Strong negotiation & influencing skills
- Action-oriented
- Problem Solver
- Collaborative Team Player
- Produce high-quality deliverables on time
- Excellent verbal and written communication skills
**What can we offer you
-
Design Coordinator
2 months ago
Montréal, QC, Canada Pomerleau Full time**_Ready to build your career? We want to hear from you._** As a Design Coordinator working in the Alternative Projects Centre of Expertise (APEX) team, you will collaborate closely with the Design Manager to synchronize all design-related tasks for projects in the Design & Build mode that are currently underway. Working on large-scale building and...
-
Bilingual Training
4 days ago
Montréal, QC, Canada Raymond James Financial, Inc. Full time**Bilingual Training & Development Specialist** - 2403774 - At Raymond James, _**_we _**_develop, _**_we _**_collaborate, _**_we _**_decide, _**_we _**_deliver, and _**_we _**_improve together_. Raymond James Ltd. is Canada’s leading independent investment dealers offering high quality investment products and services to Canadians seeking customized...
-
Bilingual Desktop Technician
2 months ago
Montréal, QC, Canada Compugen Inc Full time**Job Title** Bilingual Desktop Technician - Contract **Vacancy No** VN7429 **Company Name** Compugen Inc **Work Location** Montreal, QC **Base Pay Range** To be discussed during the recruitment process **Job Details** - Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design,...
-
Appsec/devsecops Consultant
2 months ago
Montréal, QC, Canada Arctiq Full timePlease note that this is a bilingual EN/FR position *_ **About Arctiq**: Arctiq is a leader in professional IT services and managed services across three core Centers of Excellence: Enterprise Security, Modern Infrastructure and Platform Engineering. Renowned for our ability to architect intelligence, we connect, protect, and transform organizations,...
-
Bilingual Marketing Coordinator
3 months ago
Montréal, QC, Canada Custom Brands Group Full timeHunter Douglas is the world’s leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we’ve defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and...
-
Project Manager
3 months ago
Montréal, QC, Canada Atlantis IT group Full time**Job Title: Project Manager (Bilingual)** **Location: Montreal, QC** **Duration: Long Term Contract** - Communicate and coordinate with Project technical team, Business users, Application Delivery, vendors and sponsors - **Must be bilingual French / English.**: - **Must speak and write fluent in both languages.**: - Work collaboratively with the technical...
-
Bilingual Project Manager
6 months ago
Montréal, Canada CBI Health Full time**Bilingual Project Manager, Real Estate** CBI Health is Canada's leading community-based healthcare provider, delivering both rehabilitation and home health services. Our integrated, interdisciplinary network delivers physical and mental health services in clinic, home and facility settings or remotely through virtual care / telehealth. With over 133,000...
-
Bilingual Marketing Coordinator
3 months ago
Montréal, QC, Canada HunterDouglas Full timeMontreal, Quebec, Canada **Description**: Hunter Douglas is the world’s leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we’ve defined our industry with proprietary products that deliver revolutionary style and functionality and...
-
IT Business Process Analyst
3 months ago
Montréal, QC, Canada Boutique La Vie En Rose Full timeJoin a diverse and talented team For years now, we’ve been designing lingerie and swimwear for everyday living. Why do we do what we do? Because we want women around the world to look and feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving environment. We’re a proudly local company with...
-
Bilingual Inside Accounts Manager
3 months ago
Montréal, QC, Canada SureWerx Full time**Reference number** P-0093 **Date Posted** August 21st **Location** Canada, Quebec, Montreal **Remote** **Positions available** 1 **Bilingual Inside Accounts Manager** SureWerx is a leading manufacturer of innovative safety, tools, and equipment products and solutions. Since 1957, we've been trusted to keep all who use our products safe in even...
-
Assistant Design Coordinator
4 weeks ago
Montréal, QC, Canada Point Zero Full timePoint Zero is the number one leading Canadian brand name and the largest manufacturer of chic and fashion-forward ready-to-wear apparel for men, women and children. "Luxury for Everyone", exemplifies our brand's image. After 33 years of success in the industry, we continue to grow through wholesale, e-commerce and an aggressive retail expansion. Our core...
-
Power Platform Technical Lead
3 months ago
Montréal, QC, Canada MNP Full timeWhat do you think of when you hear the name MNP? Most likely tax and accounting, but as one of Canada’s largest consulting organizations, we’re so much more! We’re also serious about technology. Make an impact with our Digital Solutions team as a **Power Platform Team Lead (Bilingual)**. You will be responsible for leading the design and...
-
Executive / Admin Assistant for World Class Design
5 months ago
Montréal, Canada Orizon Design Full timeThe role We (Orizon Design) are looking for a part-time Executive assistant / Admin (you?) with experience in the digital design space (websites & apps). We are looking for someone extremely organized to work in a smile-first environment, helping with social medias, design presentations, internal & external communications. On top of that, if you are OBSESSED...
-
Executive / Admin Assistant for World Class Design
5 months ago
Montréal, Canada Orizon Design Full timeThe role We (Orizon Design) are looking for a part-time Executive assistant / Admin (you?) with experience in the digital design space (websites & apps). We are looking for someone extremely organized to work in a smile-first environment, helping with social medias, design presentations, internal & external communications. On top of that, if you are OBSESSED...
-
Spécialiste de La Paie Bilingue/ Bilingual Payroll
3 months ago
Montréal, QC, Canada FYidoctors Full timeNous souhaitons que vous apportiez vos compétences exceptionnelles et votre expérience pour nous rejoindre en tant que notre nouveau Spécialiste de la Paie Bilingue ! Dans ce rôle, vous serez responsable du bon fonctionnement de la paie au sein de l’organisation. **Que ferez-vous?** - Collaborer avec les membres de l'équipe de la paie et les...
-
Bilingual HR Business Partner, People
3 weeks ago
Montréal, QC, Canada Compass Group Full timeYou might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...
-
Sales and Design Associate
5 months ago
Montréal, Canada MillerKnoll Full timeWhy join us? Our purpose is to design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our...
-
Bilingual Administrative and Billing Assistant
2 months ago
Montréal, QC, Canada McCarthy Tétrault LLP Full time**Job Description**: At McCarthy Tétrault, we offer challenging and rewarding career opportunities and are delighted to have been selected for the eleventh consecutive year in 2023 as one of _Canada’s Top 100 Employers_ and one of _Canada’s Best Diversity Employers_. Our culture is built on professional excellence, collaboration, innovation, thought...
-
Esc - Bilingual Representative
3 months ago
Montréal, QC, Canada ADP Full time**ADP is hiring an Employee Service Center Bilingual Representative** - _Are you looking to grow your career _in a stable, dynamic environment with plenty of opportunities to progress?_ - _Are you a continuous learner who embraces ongoing training, development, and mentorship opportunities?_ - _Are you looking to be yourself _in a culture that values equity,...
-
Bilingual Legal Administrative Assistant
1 week ago
Montréal, QC, Canada McCarthy Tétrault LLP Full time**Job Description**: At McCarthy Tétrault, we offer challenging and rewarding career opportunities and are delighted to have been selected for the eleventh consecutive year in 2023 as one of _Canada’s Top 100 Employers_ and one of _Canada’s Best Diversity Employers_. Our culture is built on professional excellence, collaboration, innovation, thought...