Guest Services Representative/night Auditor

3 weeks ago


Ottawa, Canada Comfort Inn Ottawa West Full time

**Job Summary**:
**Duties & Responsibilities**:

- Registers guests and assigns rooms, accommodating special requests whenever possible.
- Assists in pre-registration and blocking of rooms for reservations/guest arrival.
- Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures.
- Understands room status and room status tracking.
- Knows room locations, types of rooms available, and room rates.
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
- Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
- Files room keys.
- Knows how to use front office equipment.
- Processes guest check-outs.
- Posts and files all charges to guest, master, and city ledger accounts.
- Follows procedures for issuing and closing safe deposit boxes.
- Uses proper telephone etiquette.
- Uses proper mail, package, and message handling procedures.
- Reads and initials the pass-on log and bulletin board daily, and is aware of daily activities and meetings taking place in the hotel.
- Reports any unusual occurrences or requests to the manager or assistant manager.
- Knows all safety and emergency procedures. Is aware of accident prevention policies.
- Maintains the cleanliness and neatness of the front desk area.
- Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.

**Skills & Qualifications**:

- Previous front office experience an asset;
- Proficient with Microsoft Word, Excel, network systems (Opera would be an asset);
- Strong numeracy, cash handling, data entry, analytical and communications skills;
- Customer Service skills;
- Proven ability to be organized, multi-task and prioritize; ability to work within deadlines;
- Completion of High School, GED or equivalent;
- Ability to work weekends and overnights and in an independent setting with minimum staff on schedule.

**Job Types**: Part-time

**Job Type**: Part-time
Part-time hours: 16-32 per week

**Salary**: $17.75-$19.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability

Ability to commute/relocate:

- Ottawa, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location


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