Client Service Associate

4 weeks ago

London, Canada BMO Financial Group Full time

255 Queens Ave, Suite 1900 London Ontario,N6A 5R8

Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives.
- Books meetings with new prospects and prepares introductory package for the prospect/referral.
- Coordinates marketing activities on behalf of the advisory team, including website, social media initiatives, client recognition for meaningful life events, and the planning of client events.
- Schedules and helps prepare client portfolio reviews for the Investment Advisors including setting up client calls, scheduling meetings, preparing reviews and provides updates to IA.
- Follows up on client inquiries, account maintenance, new accounts set-up, transfers and remitting funds from registered and non-registered accounts upon client’s request.
- Resolves client complaints in a timely and effective manner; escalates as required.
- Accepts and executes client initiated trades over the phone or in person and provides stock information as requested.
- Handles clients’ general day-to-day requests and inquiries including basic money movement (e.g., wires, transfers), technology issues, and account opening and update, and follows up in a timely and confidential manner.
- Generates reports and documents for IAs and clients as requested and processes items for client accounts and files.
- Maintains and organizes client database and client files.
- Monitors incoming and outgoing assets and notifies IA of required actions to rebalance portfolios.
- Administers and processes documentation related to client files and regulatory requirements.
- Monitors redocumentation of client accounts on regular cycle to ensure client information and documentation is up-to-date.
- Ensures transactions and tasks are appropriately assigned to team members and completed.
- Mentors and coaches new or junior members to the team and branch.
- Provides team members with support on technology issues, use of new technology, and general inquiries and escalations related to policies, procedures, and processing.
- Gathers and distributes information on updates to training, guidelines, technology, and other business related information.
- Develops rapport and instills confidence with the client to develop credibility and promote a positive client experience.
- Follows through on the risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, act in their best interests, and ensure an effectively run branch.
- Protects the Bank's assets and clients’ assets and complies with all regulatory, legal, and ethical requirements.
- Maintains the confidentiality of client and Bank information.
- Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
- Analyzes issues and determines next steps.
- Broader work or accountabilities may be assigned as needed.

**Qualifications**:

- Typically between 3 - 5 years of relevant experience and/or certification in related field of study or an equivalent combination of education and experience.
- Advanced knowledge of investment process and procedures.
- Knowledge of compliance practices and regulations.
- Knowledge of Insurance and group products is an asset
- Knowledge of Trust and Estate services is an asset
- Knowledge of trade processing rules.
- Successful completion of the Canadian Securities Course & Conduct and Practices Handbook.
- Current registration as Investment Representative (IR).
- 10 CO credits/Compliance training over a 2 year cycle to meet Mandatory IIROC Continuing Education requirement.
- Specialized knowledge.
- Verbal & written communication skills - Good.
- Organization skills - Good.
- Collaboration & team skills - Good.
- Analytical and problem solving skills - Good.

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

  • Client Service Associate

    4 weeks ago

    London, Canada Assante Wealth Management Full time

    **Position: Client Service Associate** Company: Assante Wealth Management Location: London, Ontario Do you want to make a difference in the lives of others? We are looking for a **Client Service Associate** who is dynamic, collaborative and passionate about client service, team operations and growing the business together. Assante Wealth Management is a...

  • Client Services Associate

    4 weeks ago

    London, Canada Meals on Wheels London Full time

    Human Resources Policies and Procedures : **Client Services Associate - Volunteers** **This is a temporary role for one year from the start date with a possibility of renewal.** SECTION ONE: POSITION TITLE, REPORTING AND STATUS Position Title: Client Services Associate - Volunteers Reports to: Manager of Client Services Job Status: Full-Time Hours of...

  • Financial Client Service Associate

    3 weeks ago

    London, Canada Assante Wealth Management - The Andrews Group Full time

    **Position**: Financial Client Service Associate **Type of Work**: On-site, full-time, permanent **Location**: London, ON **About The Andrews Group** We are a collaborative wealth advisory business that offers “family office” services and superior level of client service. The Andrews Group’s goal is to have a significant, positive impact beyond just...

  • Client Service Associate

    2 weeks ago

    London, Ontario, Canada VON Canada (Ontario) Full time

    Requisition Details:Employment Status: Regular, Full Time (1.0)Program Name: Visiting NursingNumber of Hours Bi-Weekly: 75Work Schedule: Days, Evenings, WeekendsOn Call: NoJob Summary:The Client Service Associate - Team Lead (CSA-TL) facilitates the team of CSAs' in a geographic grouping. In addition to performing the functions of a CSA for a specific team,...

  • Client Service Associate

    2 weeks ago

    London, Canada Canada Life Assurance Company Full time

    **Job Description**: **What you will do** - Maintains exceptional brand experience and places customer at the centre of all we do, striving for service excellence. - Customized reporting capabilities; differentiating and anticipating the needs of clients. - Strong technical understanding and knowledge of internal and end-client administration...

  • Client Service Associate

    2 weeks ago

    London, Ontario, Canada Canada Life Assurance Company Full time

    Job Description:What you will do Maintains exceptional brand experience and places customer at the centre of all we do, striving for service excellence. Customized reporting capabilities; differentiating and anticipating the needs of clients. Strong technical understanding and knowledge of internal and endclient administration systems/platforms/tools...

  • Pia Client Service Associate

    4 weeks ago

    London, Canada TD Bank Full time

    **PIA Client Service Associate**: - 430708BR **Job Category - Primary** - Wealth Management **Work Location** - City Centre Tower B - 380 Wellington Street **Employment Type** - Regular **City** - London **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Hybrid **Pay Details** **Department Overview** TD...

  • Pia Client Service Associate

    7 days ago

    London, Canada TD Bank Full time

    **PIA Client Service Associate**: - 415504BR **Job Category - Primary** - Wealth Management **Work Location** - City Centre Tower B - 380 Wellington Street **Employment Type** - Regular **City** - London **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Onsite **Pay Details** **Department Overview** TD...

  • PIA Client Service Associate

    2 weeks ago

    London, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time

    Description:Are you known for your meticulous attention to detail, high standards, and willingness to assist others in providing an exceptional customer experience to our valued clients? If so, hop aboard for the role of PIA Client Service Associate. As a key player, you'll offer specialized administrative support to an Investment Advisor or team, handling a...

  • Pia Client Service Associate

    2 weeks ago

    London, Canada TD Bank Full time

    **Work Location**: London, Ontario, Canada **Hours**: 37.5 **Line of Business**: TD Wealth **Pay Details**: **Department Overview**: **TD Private Wealth Management takes a sophisticated and holistic goals discovery approach to wealth planning and protection to provide highly personalized advice, solutions and service to clients.** **TD Private Investment...

  • Associate Manager, Client Service Centre

    2 weeks ago

    London, Canada Canada Life Assurance Company Full time

    **Job Description**: We are looking for an **Associate Manager, Client Service Centre** ***in our Customer Service and Operations. As a member of the Client Service leadership team, you will be responsible for providing leadership to the CSC team and supporting the development and execution of the Client Service Operations strategy to achieve business...

  • Pia Client Service Associate

    2 weeks ago

    London, Ontario, Canada TD Bank Full time

    TD DescriptionStay current and competitive. Carve out a career for yourself. Grow with us.Department OverviewTD Private Wealth Management takes a sophisticated and holistic goals discovery approach to wealth planning and protection to provide highly personalized advice, solutions and service to clients.TD Private Investment Advice offers clients the chance...

  • PIA Client Service Associate

    3 weeks ago

    London, Canada The Toronto-Dominion Bank (Canada) Full time

    PIA Client Service Associate page is loaded PIA Client Service Associate Apply remote type Hybrid locations Whitby, Ontario time type Full time posted on Posted Yesterday job requisition id R_1350375 Work Location:Whitby, Ontario, CanadaHours:37.5Line of Business:TD Wealth Pay Details: We’re committed to...

  • PIA Client Service Associate

    3 weeks ago

    London, Canada The Toronto-Dominion Bank (Canada) Full time

    PIA Client Service Associate page is loaded PIA Client Service Associate Apply remote type Hybrid locations Whitby, Ontario time type Full time posted on Posted Yesterday job requisition id R_1350375 Work Location:Whitby, Ontario, CanadaHours:37.5Line of Business:TD Wealth Pay Details: We’re committed to...

  • Private Trust Client Service Associate

    2 weeks ago

    London, Ontario, Canada TD Bank Full time

    TD DescriptionStay current and competitive. Carve out a career for yourself. Grow with us.Department OverviewTD Private Wealth Management takes a sophisticated and holistic goals discovery approach to wealth planning and protection to provide highly personalized advice, solutions and service to clients.Private Trust builds dynamic and long-lasting...

  • Pia Client Service Associate

    2 weeks ago

    London, Ontario, Canada TD Bank Full time

    Work Location:London, Ontario, CanadaHours:37.5Line of Business:TD WealthPay Details:Department Overview:TD Private Wealth Management takes a sophisticated and holistic goals discovery approach to wealth planning and protection to provide highly personalized advice, solutions and service to clients.TD Private Investment Advice offers clients the chance to...

  • Client Service Associate

    4 weeks ago

    London, Canada BMO Financial Group Full time

    255 Queens Ave, Suite 1900 London Ontario,N6A 5R8 Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives. - Books meetings with new prospects and prepares introductory package for the prospect/referral. -...

  • Client Service Associate

    2 weeks ago

    London, Canada BMO Financial Group Full time

    255 Queens Ave, Suite 1900 London Ontario,N6A 5R8 Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives. - Books meetings with new prospects and prepares introductory package for the prospect/referral. -...

  • Pic Private Client Service Associate

    4 weeks ago

    London, Canada TD Bank Full time

    430708BR Wealth Management London, ON January 22, 2024 Hours 37.5 Workplace Model Hybrid Pay Details Department Overview TD Private Wealth Management takes a sophisticated and holistic goals discovery approach to wealth planning and protection to provide highly personalized advice, solutions and service to clients. **Private Investment Counsel**...

  • Client Delivery Associate

    4 weeks ago

    London, Canada BMO Financial Group Full time

    270 Dundas Street London Ontario,N6A 1H3 Provides exceptional, daily operational service support to grow the Bank’s market share and maximize profitability of client relationships. Ensures client problem resolution is prompt and effective, and that enhancement opportunities are identified and closed or referred during client service interactions....