Guest Services Supervisor

5 months ago

Enfield, Canada Holiday Inn Express Full time

Guest Services Supervisor

Job description

In the role of Guest Services Supervisor, under the direction of the Guest Services Manager you will be responsible for achieving the highest level of guest satisfaction by ensuring a consistently impeccable level of service by all Guest Service Agents, while achieving maximum occupancy and profitability. The Guest Services Supervisor also serves as a resource and support to all Departments to ensure a smooth overall operation of the hotel. Areas of focus include but are not limited to:

- Responsible for the day to day smooth operation of the Guest Services department, ensuring guests receive prompt and courteous service.
- Practices strong organizational skills, to being prepared for all situations
- Monitors deposit & cash handling procedures
- Actively participates, coaches and leads agents in guest problem resolution processes to ensure that guest service opportunities are resolved quickly and addressed effectively.
- Ensuring all Holiday Inn Express brand standards and procedures are followed by the Guest Services team.
- Leads, motivates, and coaches his/her team in order to maximize productivity and satisfaction.
- Attention to details, strong initiative, positive team leader
- Maintains a high level of morale by keeping a two-way line of communication open at all levels.
- Hire, train, evaluate, supervise and schedule the Guest Services team
- Assist in assuring guest satisfaction; maximize room revenue by supervising the Front Office operation and implementing established strategic plans.
- Ensures incentive programs are in place and well communicated.
- Assists guests/agents whenever possible to provide exceptional services.
- Practices the fundamental principles of revenue management and utilizes revenue management techniques in order to maximize occupancy and average rates.
- Must be available on high volume days or special events; which includes evenings, weekends and holidays
- Performs other duties and special projects as assigned.

**Job Types**: Full-time, Permanent

**Salary**: From $16.00 per hour

**Benefits**:

- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Evening shift
- Overtime

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Enfield, NS B2T 0C8: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hotel: 1 year (preferred)

Shift availability:

- Night Shift (required)

Work Location: In person

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