Cruises & Alaska Land Coordinator

7 months ago

Vancouver, Canada APT Travel Group Full time

**ABOUT US**

The APT Travel group has an outstanding reputation in the travel industry of delivering 5-star customer service to our industry partners. With over 90 years’ experience, we deliver life enriching journeys to our valued guest. We are looking for detail-oriented Pre Departure Services Consultants to join our team in helping to continue to set the benchmark in the industry. If you are wanting to kick-start your career in travel, this is the perfect opportunity.

**THE ROLE**

Your role as the Cruises and Alaska Land Coordinator, is to ensure APT’s and Travelmarvel’s cruises and cruise-tours are delivered according to agreed customer service targets and customer expectations and in the most efficient way.

Your duties include but are not limited to:

- Assist with the contracting and cost analysis of transportation and meet & greet suppliers
- Issue all transfer manifests from our reservation system and process ad hoc bookings
- Probe and correct missing/incorrect information
- Book and confirm all transportation and meet & greet services according to timelines and budgets
- Reconcile invoices from transportation and meet & greet suppliers
- Monitor performance and develop relationships with vendors
- Supervise on site operations on disembarkation days at Vancouver Cruise Ship Terminal
- Update Cruise Calendar with guest numbers by running reports at least bi-monthly
- Establish and maintain positive relationships with HAL and Alaska Land suppliers via regular communications
- Assist other team members in the office when needed so all tasks are completed on time and efficiently

A full job description will be supplied at time of interview, if you are successful in meeting criteria.

**ABOUT YOU**
- Highly organised, detail oriented and with exceptional problem-solving/analytical skills
- Able to communicate professionally with people of all ages and all backgrounds
- Capable of multitasking, working under pressure and in a fast-paced, changing environment and making decisions on own and on the spot with little/no input from management
- Able to work independently and to be part of a team
- Excellent computer skills, in particular Word, Excel, Outlook

Additionally:

- Knowledge/Experience of the Travel Industry and systems an asset.
- Knowledge of tourist destinations in Canada and Alaska and North America an asset.
- Experience working on cruise ships, and/or living/working in Alaska an asset.
- Experience dealing with customers from Australia, New Zealand and the UK, an asset

NB: Due to the cruise schedule this position will require working Tuesday to Saturday during the season (May to September). Overtime and other week-end work might be required on occasion and will be offset by flexible/in lieu hours in other weeks. All overtime must be pre-approved by the Director of Operations.

**OUR VALUES**

Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.
- GENUINE SERVICE - We genuinely care about the experience we create for our guests, trade partners and internal stakeholders
- BETTER TOGETHER - We are better when we connect and collaborate, valuing all opinions
- FOR TOMORROW - We pursue opportunities to grow, embracing change and learning from our mistakes. We choose the long-term view over short-term benefits
- CELEBRATE THE MOMENTS- We like to have fun at work and share a positive attitude. We celebrate our successes, no matter how big or small. A win for one of us is a win for all

Do you want to be part of a small dedicated team who is keen to deliver memorable travel experiences for our guests? If this sounds like the role for you, please click APPLY now and send through your resume and a cover letter outlining your relevant experience.

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