Front Office Agent

3 weeks ago

Vancouver, Canada Harbour Cruises Full time

**About Us**

Operating year-round for private charters and catering, Harbour Cruises is Vancouver’s leader in boat cruise entertainment. We are proud to offer Vancouver’s only narrated tour of the inner-harbour, and the city’s most popular dinner, and luncheon cruises. In addition to retail cruise products, private corporate events, and special event cruises, we also offer a unique and delightful way to experience the city. We are known for our attentive and efficient onboard staff, and professionally prepared cuisine. We are committed to ensuring that our guests’ cruises are events they’ll remember and repeat Based out of Vancouver Harbour in beautiful Vancouver, BC - we are dedicated to offering our guests the highest standards of customer service, quality and professionalism in the hospitality industry.

If you’re interested in learning more about our company culture, and joining our team of passionate service professionals, you can check out more about our team here.

**What you will work on**

As a **Guest Services Ambassador** at Harbour Cruises, you’ll get to:

- Execute Front Desk, Tours & Concessions Daily Operations
- Coordinate daily tour check ins efficiently, being the local expert and main contact person for questions and support on site
- Deliver exceptional internal and external guest service with friendly and approachable demeanour
- A efficient and professional problem solver & troubleshooter
- Liaise with all other Departments for in the day-to-day operations to ensure seamless workflow between all aspects of a guest's journey
- Ensure efficient scheduling, product development, & operational procedures
- Maximize revenue by optimizing reservations scheduling and systems
- Reconcile ticket sales and cash deposits and prepares reports or financial settlements
- Maintain equipment, supplies and services as required
- Confidently utilizes our Tour Bookings and Reservation systems (Tech Savvy - Maximizing and Optimizing our systems)
- Work in a tight knit environment with all other team members to ensure seamless customer experience from Arrival to Departure
- Answer customer queries and communicate information regarding upcoming events or new developments with the rest of the vessels team in a professional manner
- Excellent communicator, professional customer service experience with polished verbiage
- Fluent in English (Verbal and Written)
- Confident, savvy, and efficient user of administrative software programs such as (Microsoft 365, RocketRez, Cardknox etc)
- Ability to work in a fast paced and demanding environment, keeping a calm and approachable demeanour at all times
- Positive attitude, takes initiative and a team builder

As a **Tour Guide** at Harbour Cruises, you’ll get to:

- Inform and educate, and delight our guests about what Vancouver has to offer as a destination
- Provide exceptional hospitality to our guests by being empathetic, and create genuine connections
- Be the expert and Go-To for knowledge encompassing our guided tours
- Be well-versed with historical, tourist attractions, local gems, and other offerings in Vancouver BC
- Deliver engaging, authentic and inform our guests in a clear, concise delivery (Verbal)
- Confidently own and be an ambassador of our City and company
- Upsell any products (Food and Beverage, Retail, Tours, etc) professionally
- Communicate all departments to ensure smooth and seamless experience for our guests
- Proactively prepare for the day to day operations (Vessels, daily updates, tour information etc)
- Ensure the upkeep, maintenance, and ensure that our vessels and areas are always presentable and in tip-top shape
- Assist with set-up, break down, and other operational tasks
- Willingness and flexibility to work in a team environment with various duties at hand
- Additional duties as assigned

**What you will bring to the team**
- Experience working in a Front Desk and fast-paced environment
- Knowledge of booking / reservations systems OR tech savvy and a fast learner with computerized software and systems (Fast Learner)
- Strong foundations of accounting and record-keeping practices (ie. Cash handling, daily sales reconciliation
- At least 1 year of previous experience without Travel & Tourism industry
- Exceptional communication skills and customer service
- High attention to detail (Communications, documentations etc)
- Strong verbal, typing, writing technical skills
- Familiarity with Microsoft 365, Rocket Rez desired
- Highly Organized and capable of multi-tasking with attention to detail
- Performs professionally and calmly under pressure
- Passion, a positive attitude, flexibility and always curious to learn more
- A natural story-teller, the ability to share facts and information learned in an engaging way
- Energetic, passionate, enthusiastic
- Excellent and confident communicator (Fluent in English, other languages a PLUS)
- Reliable, curious, engaging, informative, and interactive
- At least 1 year living

  • Front Office Agent

    2 months ago

    Vancouver, Canada PETERSON GROUP PROPERTI Full time

    Carmana Hotel & Suites, a hotel located in downtown Vancouver, is offering an exciting career opportunity for a Front Office Agent. We are a unique hybrid of a traditional boutique hotel providing nightly stays in our spacious suites as well as extended stays in our high rise residences. We are currently searching for a full time Front Office Agent to join...

  • Front Office Agent

    3 weeks ago

    Vancouver, Canada PETERSON GROUP PROPERTI Full time

    The Front Office Agent provides the highest quality of customer service to all guests by providing accurate information and services to ensure optimum guest satisfaction. **KEY RESPONSIBILITIES** First-Class Guest Experience - Providing accurate information to guests about hotel policies, services, amenities, and informing guests about the facilities and...

  • Front Office Agent

    2 weeks ago

    Vancouver, British Columbia, Canada PETERSON GROUP PROPERTI Full time

    The Front Office Agent provides the highest quality of customer service to all guests by providing accurate information and services to ensure optimum guest satisfaction.KEY RESPONSIBILITIESFirst-Class Guest Experience Providing accurate information to guests about hotel policies, services, amenities, and informing guests about the facilities and services of...

  • Front Office Agent

    3 weeks ago

    Vancouver, Canada VICTORIAN HOTEL Full time

    The Victorian Boutique Hotel Located in the heart of downtown Vancouver, discover the Victorian Hotel-a newly renovated boutique-style property housed in a beautiful brick Victorian era building dating back to 1898. Once inside, guests are transported to the 21st century with 47 beautifully appointed guest rooms designed to create a truly alternative hotel...

  • Front Office Agent

    2 weeks ago

    Vancouver, Canada VICTORIAN HOTEL Full time

    The Victorian Boutique Hotel Located in the heart of downtown Vancouver, discover the Victorian Hotel-a newly renovated boutique-style property housed in a beautiful brick Victorian era building dating back to 1898. Once inside, guests are transported to the 21st century with 47 beautifully appointed guest rooms designed to create a truly alternative hotel...

  • Front Office Supervisor

    3 weeks ago

    North Vancouver, Canada Lonsdale Quay Hotel Full time

    The Front Office Supervisor must be extremally professional and customer service oriented. He/ She must be responsible for supervising the entire front office team including Front Office Agents, and Night Auditors. The Front Office Supervisor must be able to execute their leadership skills and provide all the necessary assistance guidance to the team, there...

  • Front Desk Agent

    4 weeks ago

    Vancouver, Canada Royal Rose Tattoo Full time

    Job Overview: We are seeking a reliable and friendly Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. Your attention to detail and organizational skills will contribute to the overall success of our...

  • Front Desk Agent

    2 weeks ago

    Vancouver, Canada Best Western Premier Chateau Granville Hotel & Suites Full time

    **Front Desk Agent - full time** As a Front Desk Agent with Best Western Premier Chateau Granville Vancouver, you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in Guest room selection and knowledge of the hotel will ensure our Guest have a lasting memory of their visit. **Summary of...

  • Front Desk Agent

    2 weeks ago

    Vancouver, Canada Best Western Premier Chateau Granville Hotel & Suites Full time

    **Front Desk Agent - full time** As a Front Desk Agent with Best Western Premier Chateau Granville Vancouver, you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in Guest room selection and knowledge of the hotel will ensure our Guest have a lasting memory of their visit. **Summary of...

  • Front Desk Agent

    3 weeks ago

    Vancouver, Canada Coast Hotels Full time

    Your company, your values, your career! Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors. Front Desk Agent The Front Desk Agent (Casual On-call) will contribute to the overall success of the hotel by providing superior customer service and...

  • Front Desk Agent

    3 weeks ago

    Vancouver, Canada Best Western Premier Chateau Granville Hotel & Suites Full time

    **Front Desk Agent - full time** As a Front Desk Agent with Best Western Premier Chateau Granville Vancouver, you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in Guest room selection and knowledge of the hotel will ensure our Guest have a lasting memory of their visit. **Summary of...

  • Front Desk Agent

    1 week ago

    Vancouver, Canada Best Western Premier Chateau Granville Hotel & Suites Full time

    **Front Desk Agent - full time** As a Front Desk Agent with Best Western Premier Chateau Granville Vancouver, you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in Guest room selection and knowledge of the hotel will ensure our Guest have a lasting memory of their visit. **Summary of...

  • Front Desk Agent

    3 days ago

    Vancouver, Canada Best Western Premier Chateau Granville Hotel & Suites Full time

    **Front Desk Agent - full time** As a Front Desk Agent with Best Western Premier Chateau Granville Vancouver, you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in Guest room selection and knowledge of the hotel will ensure our Guest have a lasting memory of their visit. **Summary of...

  • Front Desk Agent

    2 months ago

    Vancouver, Canada Coast Hotels Full time

    Your company, your values, your career! Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors. The Front Desk Agent (Part-time) will contribute to the overall success of the hotel by providing superior customer service and administrative support to the...

  • Front Desk Agent

    2 months ago

    Vancouver, Canada Pinnacle Hotel Vancouver Harbourfront Full time

    We are looking for our next great colleague to take on the role of Front Desk Agent. Are you guest focused, enthusiastic, and passionate about delivering outstanding guest service? Interested in working with a supportive team and creating unforgettable guest experiences? Pinnacle Hotel Harbourfront is the place you want to work. **Key Responsibilities**: -...

  • Front Desk Agent

    3 weeks ago

    Vancouver, Canada Pinnacle Hotel Vancouver Harbourfront Full time

    We are looking for our next great colleague to take on the role of Front Desk Agent. Are you guest focused, enthusiastic, and passionate about delivering outstanding guest service? Interested in working with a supportive team and creating unforgettable guest experiences? Pinnacle Hotel Harbourfront is the place you want to work. **Key Responsibilities**: -...

  • Front Desk Agent

    3 weeks ago

    Vancouver, Canada Pinnacle Hotel Vancouver Harbourfront Full time

    We are looking for our next great colleague to take on the role of Front Desk Agent. Are you guest focused, enthusiastic, and passionate about delivering outstanding guest service? Interested in working with a supportive team and creating unforgettable guest experiences? Pinnacle Hotel Harbourfront is the place you want to work. **Key Responsibilities**: -...

  • Front Desk Agent

    2 months ago

    Vancouver, Canada BC Strata Employee Management Ltd. Full time

    **About us** We are professional, agile, professional, and our goal is to As a member of our team, you can expect a dynamic work environment that challenges you to grow while making a real difference in people’s lives. If you're looking for a career that combines professional growth with meaningful interactions, BC Strata's residential concierge division...

  • Front Desk Agent

    4 weeks ago

    Vancouver, Canada Georgian Court Hotel Full time

    The Front Desk Agent greets and welcomes all guests and provides superior service for all arriving and in-house guests. The Front Desk Agent contributes to the success of the Hotel by performing the following duties: - Works closely with the Bellperson to ensure a seamless arrival and departure experience. - Creates a memorable arrival and departure...

  • Front Desk Agent

    2 months ago

    Vancouver, Canada Pan Pacific Vancouver Full time

    ***: This Front Desk Agent is responsible for registering guests into the hotel and checking out departing guests, acting as an ambassador to the Pan Pacific at all times. **KEY RESPONSIBILITIES**: ***: **The key responsibilities of the Front Desk Agent include but are not limited to**: - Register guests arriving to the hotel and checking out departing...