IT Field Services Technician

6 months ago

Vancouver, Canada Chipotle Full time

IT Field Services Technician (23032147)
Description

**CULTIVATE A BETTER WORLD**

Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

**THE OPPORTUNITY**

As the IT Field Services Technician, you will provide onsite and remote IT support for restaurants located in Canada. Ensures IT issues are addressed, resolved, escalated, communicated, and tracked while focusing on extraordinary customer service. This position will work closely with U. S. based support and technical teams to manage enhancements, rollouts and emergency activities where onsite technical support is needed.

**WHAT YOU'LL DO**
- Provide tier 1-2 IT hardware, software, telephony, and connectivity support to restaurants
- Escalate requests and tickets as appropriate.
- Update requests and tickets within the ticketing software while meeting or exceeding established SLA standards.
- Ownership of the health, functionality, and stability of technology within assigned restaurants.
- Support new restaurant opening; ensuring IT Equipment installation is complete and ownership for restaurant IT needs defined.
- Facilitate communication with regional Operations and IT management to allow for continuous improvement of customer service and support.
- Plan and coordinate onsite visits to restaurants for proactive maintenance and reactive break-fix issues per established SLA.
- Prioritize and plan work activities. Uses time efficiently.
- Support Third Party partners performing repairs in existing restaurants and installs of IT systems at new restaurants and remodels
- Support Service Design through the maintenance of documentation for standard Technical Support policies, procedures, and practices.
- Support Asset Management process by tracking, reporting, and monitoring asset status as required; including tracking of equipment replacements and validating current state of assets via organizational asset intelligence tools.
- Serve as liaison to various departments within Chipotle to provide assistance and access to information from a restaurant.
- Support projects including but not limited to rollouts and upgrades.
- Exhibit strong work ethic and responsible behavior and must maintain the confidentiality of information at all times. Compliance with external regulations (PCI, SOX, etc.) and internal standards.
- Continually provide innovative ideas to improve Field Services policies and procedures. Create and maintain Field Services training materials and policy and procedure documentation.

**WHAT YOU'LL BRING TO THE TABLE**
- High school diploma or general education degree (GED) required.
- Bachelor's Degree (BA/BS) from 4-year college or university preferred.
- Associate Degree (AA) in Computer Science or an equivalent in education and experience.
- Two years' experience with IT support responsibilities.
- Experience effectively collaborating with other functions (e.g., executives, facilities, operations, and external partners).
- Experience working in a remote capacity.
- Certifications - ITIL, A+, CCNA
- Software, hardware, telephony and connectivity problem solving.
- Strong customer service.
- Strong organizational skills and ability to prioritize work to meet deadlines.
- Strong written and verbal communication skills including documentation and communication of status to end users, vendors, and team members.
- Ability to adapt to changes in the work environment, manage competing demands and change approach or method to best fit the situation. Able to deal with frequent change, delays, or unexpected events.
- Ability to focus on objectives while being detail-oriented.
- Conditions include working inside, working around machines with moving parts and moving objects, radiant and electrical energy. Occasionally lifting machines, or boxes weighing up to 50 pounds.
- Working closely with others and working alone.
- Working irregular hours, including evening and weekend work

This role requires access to a vehicle, a valid driver's license, and a clean driving record.

***

**WHO WE ARE**

**PAY TRANSPARENCY**

Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply.

Primary Location: British Columbia - Vancouver - BC Canada Field Support-(99611)

Work Location:
BC Canada Field Support-(99611)
818 Howe St.
Vanco

  • Computer Field Technician

    5 months ago

    Vancouver, Canada happier IT Inc Full time

    We want everyone to love what they do. If you’re looking for a career that allows you to meet & help new people, learn and work with a broad range of new software and technologies, and be part of the expansion of one of Canada’s Fastest Growing Companies, please read on. About the Position We’re looking for an amazing, Customer Service focused,...

  • IT Field Technician

    5 months ago

    Vancouver, Canada happier IT Inc Full time

    Are you looking for an exciting new opportunity to start the new year off with a bang? Are you excited about delivering impeccable customer service in person? Do you have a passion for all types of hardware from printers and workstations/laptops to servers and network gear? Then we have an exciting position for you! We are currently hiring for a full...

  • Field Technician

    6 months ago

    Vancouver, Canada Great River Financial Services Inc (GRFS) Full time

    **Field Technician** **Position Summary**: **Responsibilities** - Install, repair and maintain Intrusion, Fire, Video Surveillance, Network and VoIP integrated systems. - Work in the field with the most efficient methods to solve service issues. - Train customers on Interface provided systems. - Maintain acceptable and accurate inventory levels by...

  • Motorcycle Service Technician

    6 months ago

    Vancouver, Canada Motorrad Dealer Technician Opportunities Full time

    Company Description *** **Job Description**: **Job description** This top quality Motorrad Dealership is growing and looking for talented and motivated Motorcycle Service Technicians, from Entry Level to Experienced to work with. Motorrad Service Technicians who are passionate about customer service, take pride in their work, and enjoy being part of a...

  • Field Service Technician

    1 month ago

    Vancouver, British Columbia, Canada Spartan Staffing Solutions Full time

    Job Title: Field Service TechnicianWe are seeking a skilled Field Service Technician to join our team at Spartan Staffing Solutions. As a Field Service Technician, you will be responsible for performing service and repairs on material handling equipment to ensure it continues to run according to manufacturer's specifications.Responsibilities:* Diagnose and...

  • Field Service Technician

    5 months ago

    Vancouver, Canada Motiontek Industrial Inc Full time

    Performs onsite field service activities by installing, troubleshooting, maintenance and repairs. Typically handles routine products and problems able to perform these tasks without supervision, getting direction from higher-level technicians on more complex problems. Must be able to perform the essential duties and responsibilities, and represent the...

  • Field Service Technician

    6 months ago

    Vancouver, Canada Motiontek Industrial Inc Full time

    Performs onsite field service activities by installing, troubleshooting, maintenance and repairs. Typically handles routine products and problems able to perform these tasks without supervision, getting direction from higher-level technicians on more complex problems. Must be able to perform the essential duties and responsibilities, and represent the...

  • Field Service Technician

    6 months ago

    Vancouver, Canada Motiontek Industrial Inc Full time

    Performs onsite field service activities by installing, troubleshooting, maintenance and repairs. Typically handles routine products and problems able to perform these tasks without supervision, getting direction from higher-level technicians on more complex problems. Must be able to perform the essential duties and responsibilities, and represent the...

  • Field Service Technician

    6 months ago

    Vancouver, Canada ClearVision Technologies Full time

    ClearVision Technologies is offering employment for a **Field Service Technician** to join our Field Service team in Vancouver. This position will entail installing, repairing, and servicing ClearVision and Valco Melton systems at customer sites. You will also be providing 24/7 remote support to sites across North America. The technician will also advise and...

  • Field Service Technician

    6 months ago

    Vancouver, Canada ProMach Full time

    Wexxar is seeking an experienced Field Service Technician/Advisor at our facility in Richmond BC. If you are an experienced, highly-technical, Field Service Technician who likes machinery and automation with a willingness to travel about 60%, we would love to speak with you. Are you intrigued keep reading You can effectively install and setup all...

  • Field Service Technician

    2 months ago

    Vancouver, British Columbia, Canada Tennant Company Full time

    About the RoleWe are seeking a skilled Field Service Technician to join our team at Tennant Company. As a Field Service Technician, you will be responsible for maintaining, troubleshooting, and repairing Tennant products and similar competitor models.Key ResponsibilitiesPerform preventative maintenance and resolve complex problems by troubleshooting and...

  • Field Service Technician

    1 month ago

    Vancouver, British Columbia, Canada Tennant Company Full time

    About the RoleTennant Company is seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for maintaining, troubleshooting, and repairing Tennant products at customer sites.Key ResponsibilitiesPerform preventative maintenance and resolve complex problems by troubleshooting and repairing mechanical,...

  • Field Service Technician Supervisor

    5 months ago

    Vancouver, Canada Burroughs, Inc. Full time

    **Job Summary**: The Field Supervisor role is a managerial position - one that is required to possess leadership ability, exceptional execution skills, and that can focus on managing the field workforce to deliver exceptional customer experience. The Field Supervisor is a role that operates both in a field service environment overseeing operations pertaining...

  • Field Service Technician Supervisor

    5 months ago

    Vancouver, Canada Burroughs, Inc. Full time

    **Description** Job Summary: The Field Supervisor role is a managerial position - one that is required to possess leadership ability, exceptional execution skills, and that can focus on managing the field workforce to deliver exceptional customer experience. The Field Supervisor is a role that operates both in a field service environment overseeing...

  • IT Field Services Technician

    5 months ago

    North Vancouver, Canada CBI Health Full time

    **IT Field Services Technician** CBI Health is Canada’s leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients’ lives as we live the core values that define us: heart, respect, reliability, teamwork and innovation. Along with mentoring and...

  • Field Service Technician

    4 weeks ago

    Vancouver, Canada Dispomed Ltée Full time

    **Working Conditions** - Work Schedule : 4 days a week, 10 hours a day - Position 100% on the road : Company Car provided - Valid Driver's License : Required & Essential for the position **Field Service Technician at Dispomed ** Ensure the installation, preventive and corrective maintenance, and troubleshooting of veterinary equipment at client sites,...

  • Field Service Technician

    5 months ago

    Vancouver, Canada YouthCare Full time

    **Requirements** - AS a Field Service Technician (like helpdesk IT) at least 3 years - Mechanical expertise - A+ Certification - PC skills, basic electronic skills, and some specific hardware and operating system familiarity. - Knowledge of systems architecture, database management systems, and network and systems management systems. - Driving to client...

  • Field Service Technician

    5 months ago

    Vancouver, Canada Printer World International Full time

    Overview: **Responsibilities**: - Travel to customer sites to install, maintain, and repair equipment - Troubleshoot technical issues and provide timely solutions - Utilize schematics and technical documentation to diagnose problems - Perform preventive maintenance on various systems - Collaborate with customers to ensure satisfaction with services...

  • IT Field Services Technician

    5 months ago

    Vancouver, Canada Chipotle Full time

    IT Field Services Technician (23032147) Description **CULTIVATE A BETTER WORLD** Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming...

  • Field Service Technician

    6 months ago

    Vancouver, Canada Mettler Toledo Full time

    About Mettler Toledo - Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes. - We...