Front Desk Associate
3 weeks ago
**WHO ARE WE**:
At Rocket Cycle, we strive to provide our riders with a purposeful and memorable workout experience. We prioritize love, strength and positivity to ensure everyone leaves our studio inspired and ready to face their day Our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment.
**WHAT WE ARE LOOKING FOR AT ROCKET CYCLE?**
- Exhibit a positive and upbeat attitude.
- Greet members/guests as they enter and exit the studio; assisting them with any questions or concerns as they check in.
- Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow team members.
- Pride yourself on your work while being punctual, reliable, and dependable.
- Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
- Responsible for creating great first impressions and building rapport with all visitors and members while engaged in creating a warm, professional, fun atmosphere, resulting in the consistent delivery of excellent service to our members
- Efficiently perform administrative tasks and procedures, while following company protocols.
- Support and participate in club-driven initiatives, company programs, and community projects.
- Set and maintain consistently high standard of facility cleanliness and organization
- Clean all fitness equipment, showers, washrooms and general changeroom areas according to “Club Cleaning Checklist” & “Hourly Changeroom Inspection”
- Work with other team members to ensure excellence in facility cleanliness, equipment functionality, safety, communication and member experience
Qualifications:
**About Your Qualifications**:
- 6-12 months of experience in a customer service environment is preferred
- Must be 18 years of age or older
- Ability to pass a background check
- Willing to become CPR/AED Certified
- Basic computer proficiency
**Physical Demands of the Front Desk Associate**:
- Continual standing and moving throughout the club to accomplish tasks during shift.
- Continual communicating in person or on the phone to exchange information during shift.
- Must be able to lift up to 25lbs
- Frequent cleaning and sanitizing of equipment and facilities.
- Moving self in different positions, including bending and twisting, to accomplish tasks.
**Job Type**: Part-time
Pay: $17.50-$18.00 per hour
Expected hours: 20 per week
**Benefits**:
- Casual dress
- Flexible schedule
- Store discount
- Wellness program
Schedule:
- 4 hour shift
- Morning shift
Ability to commute/relocate:
- Toronto, ON: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (required)
**Language**:
- English (preferred)
**Location**:
- Toronto, ON (preferred)
Work Location: In person
Expected start date: 2024-11-25
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