Front Desk Associate

7 months ago

Toronto, Canada One Academy Full time

** One Academy Etobicoke Location - 1377 The Queensway**

One Academy Front Desk Member Experience Associate**:

- Morning, Evening and Weekend Shifts Available**

**What is a Member Experience Associate?**

This position will give you the opportunity to be part of a community that is bigger than fitness - as you introduce new members to Toronto’s most effective group training facility.

As a Member Experience Associate, you will be responsible for showcasing our brand new facility, familiarizing new members with our training programs, and providing next level customer service to all guests.

**What can you expect in this role?**

Below are some of the primary responsibilities you will be taking on. We can’t wait to hear what else you want to contribute to the role
- **Greet and Welcome Members**:Provide a warm and friendly welcome to all members and guests as they enter the gym.
- **Membership Services**: Assist with new member sign-ups, membership inquiries, and account management.
- **Check-In**:Ensure all members and guests check in and out of the gym, verifying memberships and addressing any outstanding balances.
- **Cash Handling**: Process transactions accurately, including membership dues, retail sales, and any other fees.
- **General Administrative Duties**: Assist with various administrative tasks such as data entry, filing, and maintaining a clean and organized front desk area.
- **Member Assistance**: Provide information on gym facilities, classes, and promotions, and assist members with their needs.
- **Safety and Security**:Monitor access to the facility, ensuring the safety and security of all members and guests.
- **Customer Service**: Resolve member concerns and issues promptly and professionally, ensuring a positive experience.
- **Maintain Facility**: Organize and maintain overall facility cleanliness, ensuring the gym is always member ready.
- **Cafe Operations**:Operate our coffee and smoothie bar - make smoothies, brew coffee and process transactions.
- _Ad-hoc tasks as assigned._

**Qualifications**:

- Flexible schedule, including morning, evening and weekend shifts preferred
- 1+ years in a customer service role
- Friendly, approachable, with strong written and verbal communication skills
- Team player who takes initiative
- Thrives in a fast paced environment
- Reliable and punctual
- Interest in Health & Fitness industry
- MindBody experience is a bonus

**Benefits & Details**:

- Reports to the Front Desk & Operations Manager
- Part Time Hours (15 - 25 hours per week)
- Expected Start Date: ASAP
- Job Type: Part-Time, Permanent
- Location: 1377 The Queensway, M8Z 1T1
- Hourly Wage + Monthly Gym Membership
- Opportunities for Growth and Advancement

If you are enthusiastic, customer-focused, and ready to be part of a dynamic fitness community, we invite you to apply

**Job Types**: Part-time, Permanent

**Salary**: From $17.00 per hour

**Benefits**:

- Casual dress
- Discounted or free food
- On-site gym

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 2 years (required)

Work Location: In person

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