Front Desk Associate

4 months ago


Toronto, Canada One Academy Full time

One Academy Front Desk Member Experience Associate**:

- Morning and Weekends Currently Needed**

**We are currently hiring to fill our opening shifts**

**MORNINGS / 4:45AM - 10:45 AM + 6AM - 12PM**

**WEEKENDS / 7:30AM - 2PM**

**What is a Member Experience Associate?**

This position will give you the opportunity to be part of a community that is bigger than fitness - as you introduce new members to Toronto’s most effective group training facility.

As a Member Experience Associate, you will be responsible for showcasing our facility, familiarizing new members with our training programs, and providing next level customer service to all guests.

**What can you expect in this role?**

Below are some of the primary responsibilities you will be taking on. We can’t wait to hear what else you want to contribute to the role
- Manage the Front Desk including member check-ins for classes and appointments
- Handle cash and credit card transactions
- Educate clients about gym products, services, and events
- Use problem solving skills to help members with account/membership issues
- Provide excellent customer service to ensure members have the best possible experience every time they visit One Academy
- Organize and maintain overall facility cleanliness
- Operate coffee and smoothie bar (make smoothies, brew coffee, process transactions)
- Retail merchandising and online sales fulfilment
- Ad-hoc tasks as assigned

**Qualifications**:

- Flexible schedule, including morning, evening and weekend shifts
- 1+ years in a customer service role
- Friendly, approachable, with strong written and verbal communication skills
- Team player who takes initiative
- Thrives in a fast paced environment
- Interest in Health & Fitness industry
- MindBody experience is a bonus

**Front Desk Member Experience Associate Reports Directly to the Front Desk Manager**

**Reference ID: Front Desk Member Experience Associate**

**Part-time hours: 15-25 per week**

**Expected start date: ASAP**

**Job Types: Part-time, Permanent**

**Salary: From $15.50 per hour + Monthly Gym Membership**

**Job Types**: Part-time, Permanent
Part-time hours: 15-25 per week

**Salary**: From $15.50 per hour

**Benefits**:

- Casual dress
- Discounted or free food
- On-site gym

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Toronto, ON M4L 1A1: reliably commute or be willing to relocate with an employer-provided relocation package (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (required)

Work Location: In person



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