Front Desk Associate
4 months ago
One Academy Front Desk Member Experience Associate**:
- Morning and Weekends Currently Needed**
**We are currently hiring to fill our opening shifts**
**MORNINGS / 4:45AM - 10:45 AM + 6AM - 12PM**
**WEEKENDS / 7:30AM - 2PM**
**What is a Member Experience Associate?**
This position will give you the opportunity to be part of a community that is bigger than fitness - as you introduce new members to Toronto’s most effective group training facility.
As a Member Experience Associate, you will be responsible for showcasing our facility, familiarizing new members with our training programs, and providing next level customer service to all guests.
**What can you expect in this role?**
Below are some of the primary responsibilities you will be taking on. We can’t wait to hear what else you want to contribute to the role
- Manage the Front Desk including member check-ins for classes and appointments
- Handle cash and credit card transactions
- Educate clients about gym products, services, and events
- Use problem solving skills to help members with account/membership issues
- Provide excellent customer service to ensure members have the best possible experience every time they visit One Academy
- Organize and maintain overall facility cleanliness
- Operate coffee and smoothie bar (make smoothies, brew coffee, process transactions)
- Retail merchandising and online sales fulfilment
- Ad-hoc tasks as assigned
**Qualifications**:
- Flexible schedule, including morning, evening and weekend shifts
- 1+ years in a customer service role
- Friendly, approachable, with strong written and verbal communication skills
- Team player who takes initiative
- Thrives in a fast paced environment
- Interest in Health & Fitness industry
- MindBody experience is a bonus
**Front Desk Member Experience Associate Reports Directly to the Front Desk Manager**
**Reference ID: Front Desk Member Experience Associate**
**Part-time hours: 15-25 per week**
**Expected start date: ASAP**
**Job Types: Part-time, Permanent**
**Salary: From $15.50 per hour + Monthly Gym Membership**
**Job Types**: Part-time, Permanent
Part-time hours: 15-25 per week
**Salary**: From $15.50 per hour
**Benefits**:
- Casual dress
- Discounted or free food
- On-site gym
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Toronto, ON M4L 1A1: reliably commute or be willing to relocate with an employer-provided relocation package (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 2 years (required)
Work Location: In person
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