Customer Service Specialist
2 weeks ago
**POSITION**: Customer Service Specialist & Sales Support
**REPORTS TO**: Project Coordinator
**Position Summary**:
We are seeking a dedicated and organized individual who is passionate about pets and excels in a dynamic role with diverse responsibilities. The position requires adaptability and strong customer service skills to support our project coordinator in enhancing our brand and ensuring customer satisfaction.
**Job Responsibilities and Duties**:
- Respond to and engage with customers via our social media platforms.
- Handle customer needs related to our e-commerce platform.
- Support the project coordinator with occasional administrative tasks.
- Regularly update and maintain the website’s store locator.
**Qualifications**:
- A diploma or degree in a business-related field, or equivalent experience in customer service or sales support roles.
- Exceptional organizational skills with the ability to multitask and meet deadlines.
- Strong attention to detail.
- Proficiency in MS Office Suite: Word, Excel, and PowerPoint.
- Excellent verbal and written communication skills.
- **Friendly, customer-focused attitude with a problem-solving mindset.**:
- Ability to work effectively both independently and as part of a team.
- **Bonus**: Experience with CRM software, content management systems, or design tools such as Photoshop or InDesign.
**Working Environment**:
This position is based at our head office in North Vancouver, British Columbia, Canada. The work environment is dynamic and may vary depending on daily or weekly tasks.
We offer a collaborative and supportive environment where your contributions make a direct impact. If you’re enthusiastic about customer service, sales support, and working within a pet-focused company, we encourage you to apply
Pay: $40,000.00-$45,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- Paid time off
- RRSP match
Schedule:
- Monday to Friday
**Education**:
- Secondary School (preferred)
Work Location: In person
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