Oaken Customer Service Specialist

4 days ago

Vancouver, British Columbia, Canada Home Trust Full time
Job Description Job Description Salary:

Come join Home Trust Company as an Oaken Customer Service Specialist in our Customer Experience team

Home Trust Company has developed a track record of success as Canadas leading alternative lender, employing nearly 800 people in our Toronto headquarters and branches across the country. Building on the demonstrated strength of its core residential mortgage lending business, the Company also offers complementary lending services, as well as highly competitive deposit investment products, through Oaken Financial. Our culture has been shaped by the passion and integrity of our people. Home Trust is a private company.

FIRST THING WHAT YOU NEED TO SUCCEED?
We are looking for individuals who are dedicated, passionate, and driven to execute with excellence

WE CARE ABOUT OUR EMPLOYEES WELL-BEING, WHAT WE OFFER:

  • Base salary, with yearly incentive performance bonus
  • Three (3) weeks of vacation, an additional six (6) flex days (sick or personal) in addition to financial statutory holidays
  • Comprehensive benefit packages, offered through Manulife
  • Group Retirement Savings Plan (GRSP) up to 8% Contribution program & employer match
  • $1000 Employee Referral Program
  • Employee Discounts; phone plans, gym membership, Toronto Bike Share and many retailer discounts offered through WorkPerks
  • Education Assistance program

ABOUT THE ROLE:

The Oaken Customer Service Specialist will lead the customer experience through providing service to Oaken customers. This role will develop and maintain strong relationships with customers through telephone, email, and scheduled visits, while attending conferences and local community events and responding to all inquiries. This role will also identify potential sales opportunities, acquire, and retain customers.

The Contact Centre provides service to our customers from Monday to Friday, 8:00 a.m. 8:00 p.m. PST, and Saturdays 9:00 a.m. - 5:00 p.m. PST. Our Vancouver Oaken store is open from 9:00am 4:00pm EST. Customer Service Specialists are required to have availability to be scheduled 5 days and 35 hours per week, within these hours, after the initial training weeks.

In addition:

  • Ensure optimum servicing to clients (Oaken and HTC) by promptly and accurately responding to customer inquiries on complex multiple problems through every servicing channel (in person, telephone, email, scheduled visits, etc.)
  • Identify cross-selling opportunities with particular attention on business retention and revenue generation, providing recommendations
  • Proactively solicit and identify sales opportunities, providing recommendations
  • Research and identify sources for potential new customers, providing recommendations
  • Assist clients in completing applications for Oaken Financial deposit products accordingly
  • Book appointments with clients
  • Build and maintain relationships with clients through quickly establishing a rapport and develop an overall understanding of their investment preferences
  • Solicit and monitor customer feedback, identify gaps, provide recommendations for timely solutions to enhance the overall customer experience
  • Fully in-person position
  • In-class training provided, Monday-Friday 9:00 a.m. - 5:00 p.m. EST, for the first few weeks of employment. Peer-mentorship/job shadowing provided

WHAT WE REQUIRE:

  • Authorized to work in Canada
  • Post-secondary degree or diploma, preferably in business management, finance, or related field (university an asset)
  • 3 years of customer service experience
  • Solid knowledge of investment products
  • Great communication skills

PREREQUISITE: Maintain a positive supportive attitude, help to maintain an inclusive and supportive company culture

Follow us on LinkedIn: Home Trust Company: Overview | LinkedIn

  • Customer Service Specialist

    4 days ago

    Vancouver, British Columbia, Canada Shoppers Drug Mart Full time

    Role Overview:The Customer Service Specialist is responsible for maintaining excellent customer service and checkout area. This includes greeting customers warmly, accurately scanning or entering product data, and ensuring loss prevention standards are followed.Key Responsibilities:Maintain excellent customer service and checkout areaEnsure loss prevention...

  • Customer Service and Leasing Specialist

    5 days ago

    Vancouver, British Columbia, Canada CAPREIT Apartments Full time

    About CAPREIT ApartmentsWe are a leading provider of residential apartments in Canada. Our mission is to provide our residents with exceptional living experiences through our commitment to quality, comfort, and community. As a member of our team, you will have the opportunity to make a meaningful contribution to our company's success while enjoying a...

  • Customer Service Expert

    1 day ago

    Vancouver, British Columbia, Canada SAP SE Full time

    We are seeking a talented and experienced Technical Support Specialist to join our team at SAP SE. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our customers through various communication channels.About the JobYour primary goal will be to troubleshoot and resolve customer issues in a timely and...

  • Customer Experience Specialist

    1 day ago

    Vancouver, British Columbia, Canada Yamaha Motor Canada Ltd. Full time

    Schedule Engine is a leading provider of home services solutions. We are committed to delivering exceptional customer experiences through our innovative technology and dedicated team.We are seeking a talented Customer Experience Specialist to join our team. In this role, you will be responsible for providing world-class support to our customers, resolving...

  • Support Specialist

    4 days ago

    Vancouver, British Columbia, Canada Clio - Cloud-Based Legal Technology Full time

    Clio is seeking a Support Specialist - Customer Success to join our team. As a customer success specialist, you will be responsible for ensuring that our customers have the best possible experience with our product.You will work closely with our product and technical teams to identify areas where we can improve our product and services. You will also be...

  • Customer Service Representative

    1 week ago

    Vancouver, British Columbia, Canada Summit Recruiting Full time

    Job Summary:Summit Recruiting is hiring on behalf of Instant Cash Offer We are seeking for a motivated and customer-focused Automotive Call Center Operator and Appointment Coordinator to join our Vehicle Acquisition Center. This candidate will be responsible for handling inbound and outbound calls, scheduling appointments for vehicle acquisitions, and...

  • Customer Service Representative

    7 days ago

    Vancouver, British Columbia, Canada Summit Recruiting Full time

    Job Summary: Summit Recruiting is hiring on behalf of Instant Cash Offer We are seeking for a motivated and customer-focused Automotive Call Center Operator and Appointment Coordinator to join our Vehicle Acquisition Center. This candidate will be responsible for handling inbound and outbound calls, scheduling appointments for vehicle acquisitions, and...

  • Senior Customs Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada Kintetsu World Express Full time

    LOOKING FOR AN AMAZING CAREER OPPORTUNITY?WITH CANADA'S FASTEST GROWING 3PL SERVICE PROVIDER, THERE'S NO LIMIT TO WHERE YOU CAN GOMany of our most successful managers joined KWE in entry level or associate positions and with hard work, determination, and desire they were able to achieve a level of success beyond their imaginations. These success stories are...

  • Senior Customs Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada Kintetsu World Express Full time

    LOOKING FOR AN AMAZING CAREER OPPORTUNITY? WITH CANADA'S FASTEST GROWING 3PL SERVICE PROVIDER, THERE'S NO LIMIT TO WHERE YOU CAN GO Many of our most successful managers joined KWE in entry level or associate positions and with hard work, determination, and desire they were able to achieve a level of success beyond their imaginations. These success stories...

  • Customer Service Associate

    7 days ago

    Vancouver, British Columbia, Canada Prometric Ireland Limited Full time

    Job SummaryAt Prometric, we are seeking a highly skilled and dedicated individual to join our team as a Part-Time Test Support Specialist. This role will be responsible for providing exceptional customer service to test takers, end-user clients, and partner organizations.Key Responsibilities:• Provide comprehensive customer support via email, phone, and...

  • Senior Customs Specialist

    7 days ago

    Vancouver, British Columbia, Canada Kintetsu World Express Full time

    LOOKING FOR AN AMAZING CAREER OPPORTUNITY?WITH CANADA'S FASTEST GROWING 3PL SERVICE PROVIDER, THERE'S NO LIMIT TO WHERE YOU CAN GOMany of our most successful managers joined KWE in entry level or associate positions and with hard work, determination, and desire they were able to achieve a level of success beyond their imaginations. These success stories are...

  • Digital Service Specialist

    5 days ago

    Vancouver, British Columbia, Canada Clio - Cloud-Based Legal Technology Full time

    Digital Customer Support SpecialistThis is an exciting opportunity to join a dynamic team that's shaping the future of cloud-based legal technology. As a Digital Customer Support Specialist, you will be responsible for providing exceptional support to customers across various channels, including phone, chat, and email.ResponsibilitiesDeliver timely and...

  • Service Delivery Specialist

    5 days ago

    Vancouver, British Columbia, Canada Bloom Full time

    Huha is a full-service workplace design consultancy representing us on their search for a Customer Service Specialist to join their team. As Talent Advisors, we will be the liaison between our Huha and yourself during this recruitment process.You will directly join our client's team if selected as the successful candidate. At Huha, we are committed to equal...

  • Customer Experience Specialist

    3 days ago

    Vancouver, British Columbia, Canada Pandora AS Full time

    Pandora A/S is committed to delivering exceptional customer experiences through our unique and affordable hand-finished jewellery products.About the Opportunity:We are seeking a highly motivated Customer Experience Specialist to join our North America team. As a key member of our customer experience team, you will be responsible for cultivating a positive...

  • Service Technician Specialist

    4 days ago

    Vancouver, British Columbia, Canada Workforce Temporary and Permanent Staffing Solutions Full time

    We are seeking a skilled Service Technician Specialist to join our team at Workforce Temporary and Permanent Staffing Solutions. As a Service Technician Specialist, you will have the opportunity to work with a global company that offers flexibility in working from home or the office, use of a company provided vehicle, and competitive pay.The ideal candidate...

  • Scalable Data Services Specialist

    3 days ago

    Vancouver, British Columbia, Canada Amazon Full time

    Scalable Data Services SpecialistWe are looking for a highly skilled Scalable Data Services Specialist to join our team. As a Scalable Data Services Specialist, you will design and develop scalable data services that enable customers to store and manage large amounts of data. This is an exciting opportunity to work on a critical component of the Amazon S3...

  • Technical Services Specialist

    3 days ago

    Vancouver, British Columbia, Canada TEEMA Full time

    Technical Services Specialist: Job Description:">This role involves providing technical support and guidance to customers. The Technical Services Specialist will work closely with project managers and clients to ensure seamless delivery of projects. The role requires a strong technical background and excellent communication skills.">Key...

  • Customer Service Specialist

    3 days ago

    Vancouver, British Columbia, Canada Western Financial Group Full time

    About the Job:Career Opportunities: Insurance Advisor (81185)We are seeking a talented individual to join our team as an Insurance Advisor. This role involves working in a fast-paced contact center environment, where you will be responsible for providing excellent customer service and selling insurance products to meet customers' needs.Your Key...

  • Customer Experience Specialist

    7 days ago

    Vancouver, British Columbia, Canada Intello Technologies Inc. Part time

    About the RoleWe're looking for a Customer Experience Specialist to join our retail team. As a key member of our team, you'll create solutions for our customers by using the power of technology to improve their lives.You'll engage with prospective and current customers in store, by phone and messaging. Work a flexible schedule, which includes evenings and...

  • Customer Support Specialist

    5 days ago

    Vancouver, British Columbia, Canada EightSix Network Full time

    Job Description Our innovative client, a locally owned company founded over 20 years ago, is on a mission to deliver a luxurious experience to the North American market. Based outside of Regina, Saskatchewan, they have developed a range of Canadian products and are seeking a dynamic onsite Customer Support Specialist to join their growing team. This...