Salesforce Administrator

2 months ago

Kitchener, Canada D2L Full time

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.

New models of teaching and learning enable a personalized, student-centric experience - and deliver improved retention, engagement, satisfaction, and results for learners of all ages - in schools, campuses, and companies.

D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.

D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns - and by doing so, we will help improve human potential globally.

**General Description**:
We are looking for a Salesforce Administrator to join our Enterprise Applications team. In this role, you will be responsible for managing and optimizing our Salesforce platform, ensuring it meets the ongoing needs of the organization. You will work closely with cross-functional teams, supporting day-to-day Salesforce operations, user management, and enhancements. This is a great opportunity for someone with a passion for Salesforce to grow their skills in a supportive, team-oriented environment.

**How Will I Make an Impact?**
- **Salesforce Administration**: Manage Salesforce user accounts, profiles, roles, and permissions, ensuring proper access controls.
- **Support and Maintenance**: Perform daily maintenance tasks, troubleshoot system issues, and provide technical support to end users.
- **Customizations and Enhancements**: Assist in configuring and customizing Salesforce fields, page layouts, workflows, reports, and dashboards to meet business needs.
- **User Training and Documentation**: Provide training to end users on new features and system enhancements. Maintain system documentation and user guides.
- **Data Management**: Ensure data integrity by running data quality checks, managing data imports/exports, and assisting with data cleanup projects.
- **Integration Support**: Work with the Enterprise Applications team to support integrations between Salesforce and other business systems.
- **Collaboration**: Collaborate with internal stakeholders to gather business requirements and deliver scalable solutions that enhance the Salesforce platform.
- **Compliance**: Ensure that Salesforce data complies with organizational policies and relevant data protection regulations.
- **Release Management**: Assist with testing new Salesforce releases and updates, ensuring smooth deployment without disruption to users.

**Competencies**:

- **Experience**: 2-3 years of experience as a Salesforce Administrator, with hands-on experience in Salesforce setup, configuration, and management.
- **Technical Skills**:

- Proficiency in Salesforce Flows, process builder, validation rules, and other declarative tools.
- Experience creating and managing reports, dashboards, and Salesforce data maintenance tools.
- **Problem-Solving**: Strong analytical and problem-solving skills with the ability to troubleshoot issues effectively.
- **Communication**: Excellent communication skills with the ability to translate technical details into clear, concise business language for stakeholders.
- **Team Player**: Ability to collaborate with business teams, IT, and other departments to deliver efficient solutions.
- **Growth Mindset**: Willingness to learn and grow with the platform as it evolves, keeping up with Salesforce updates and best practices.

**Preferred Qualifications**:

- Salesforce Administrator Certification (ADM 201) or working towards it.
- Experience with Service Cloud, Sales Cloud, Marketing Cloud or CPQ is a plus but not required.
- Basic understanding of Apex, Visualforce, or Lightning Web Components (LWC) is a plus, though development experience is not required.
- Familiarity with Agile methodologies and experience working with Jira or similar ticketing systems.

**Why we're awesome**:
At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through #LifeAtD2L:

- Impactful work transforming the way the world learns
- Flexible work arrangements
- Learning and Growth opportunities
- Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
- 2 Paid Days off for Catch the Wave related activities like exams or final assignments
- Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
- Retirement planning
- 2 Paid Volunteer Days
- Competitive Benefits Package
- Home Internet Reimbursem

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