Payment Operations Analyst

2 weeks ago

Toronto, Canada Bally's Interactive Full time

**Who we are**:
Bally's Interactive is the digital arm of one of the world's leading entertainment providers, with tens of millions of players across the globe and an unmatched ecosystem of products spanning across the sports betting, iGaming and free-to-play.

Our brands and sites include market movers and shakers like Jackpotjoy, Bally Bet, Vera&John, Virgin Casino and many more. We make our mark by embracing the diversity of our global team, challenging ourselves, and striving to make a difference for our players.

**Well, what about the role?**:
The role of Payment Operations Analyst is to ensure that we provide our customers with a broad portfolio of solutions across all our markets, focusing on operational optimization of our solutions and management of existing providers. You will work in close conjunction with the Risk Team whose remit is to ensure we create a safe and compliant environment for our customers through various measures such as combatting money laundering, preventing credit card fraud, affiliate and bonus abuse and aligning with regulatory requirements.

**So, what will you be doing?**:

- Act as a 2nd line support for all internal escalations with regards to payment queries, dealing primarily with missing deposit and withdrawals
- Liaising with PSP's on operational issues and to make customer journey improvements
- PSP configurations and improvement of site texts
- Liaise with the internal teams (CS, Risk Operations, Compliance, VIP team) aiming at the effective resolution of customer queries or account problems
- Review the policies and procedures of the payments department and make recommendations for improved efficiency
- Escalating urgent and important issues through the appropriate channels
- Liaise with finance team to ensure optimal reconciliation of payments
- Take a pro-active and holistic approach to ensure we provide our customers with a smooth a frictionless payments experience
- Work hand-in-hand with the team lead to avoid having the same contact more than once and to reduce customer contacts overall
- Find ways to improve the deposit and withdrawal journeys by suggesting improvements to your team lead

**And what are we looking for?**:

- Experience in a similar role, working for an online business in a payments capacity
- In-depth understanding of the payments eco-system and leading payment providers
- Strong analytical skills, a problem-solving mind-set and great attention to detail
- Natural ability to identify issues or risks and convert them into preventive and pro-active measures
- Approachable, Reliable and Team oriented
- Commercial awareness and great team player
- Flexibility to work evenings and weekends if required
- Advanced Microsoft Excel skills

**This is what you'll get**:
Different benefits packages are tailored to fit each location, but here's a taste of what may be on offer
- Annual leave
- Annual bonus
- Pension plan
- Health insurance
- Company share scheme
- Volunteering days
- Home office allowance
- Wellness or Gym allowance

**DNA / Values**:
At Bally's Interactive, we are driven by a set of core values that we like to call our DNA. We strive to embody our DNA and keep them at the heart of everything we do

We are **Always Ready** to embrace change, adapt, and do what it takes to delight our customers. We believe that **You Make the Difference**, which is what gives our players the best experience and keeps them coming back. We are **All One Team**, looking out for each other, respecting diversity while connecting through a common purpose. Our teams are **Learning Every Day** by showing constant curiosity and the drive to learn from successes, mistakes, new experiences, and the people around us. At Bally's we **Love to Lead** by thinking differently, seeking innovation, and always looking for ways to raise our game.

**Equal Opportunities**:
At Bally's Interactive, we are committed to promoting equal opportunities in employment and working conditions.

Diversity, Equity and Inclusion are important to us, and we encourage a culture where everyone can be themselves at work.

We believe passionately that employing a diverse workforce is central to our success, this is our superpower.

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