Operations Analyst

6 months ago

Toronto, Canada Bank of America Full time

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

The Payments team processes incoming and outgoing electronic/manual payments for the Bank's clients, branches, and departments. The types of payments processed are Customer Transfers, Bank to Bank transfers, Payroll, Pension payments in various currencies including Bank Drafts. The Operations Analyst is responsible for providing effective leadership and guidance to employees on the day-to-day processing of electronic and manual payments and adheres to, and ensures, established deadlines are met. The Operations Analyst will process month end reporting and metrics as required.

**Responsibilities**:

- Repair, verify/authorize and release electronic payments on both Global Bulk Payment System & GBS Global banking System ;
- Monitoring daily workflow within the team, making adjustments as necessary;
- Review and respond to investigations for same day wires and other queries ensuring timelines and client expectations are met;
- Monitor payment queues to ensure all items are processed timely and cleared by end of processing day;
- Provide effective coaching and guidance to employees within the group regarding procedural, technical and/or operational changes;
- Drive process improvements to increase efficiency and timeliness metrics;
- Process Exotic Currency payments;
- File, and send files to storage and maintain storage records;
- Process manual payments/ accounting entries;
- Process Electronic Funds Transfer (EFT) files;
- Handle other payment process-related duties/functions as assigned, including Data Entry into various systems supported;
- Act as a resource on User Acceptance testing (UAT) and Performance Acceptance Testing on Global Bulk Payment System & Global banking System platform;
- Maintain operational controls.

**Requirements**:

- Three to five years of experience in payments processing with financial institutions
- Working knowledge of Global Bulk Payment System & Global banking System
- Knowledge of payment process and Canadian clearing systems/rules
- Familiarity with SWIFT messages and proper formatting
- Strong Accounting skills
- Strong people and customer service skills
- Proven track record in independent handling of projects or initiatives
- Proficiency with Excel, Word, SWIFT Alliance systems and keyboarding skills
- Excellent communication and problem solving skills
- Demonstrated initiative and the ability to work with mínimal supervision
- Team player with demonstrated leadership skills
- Ability to meet established deadlines in a fast paced environment
- Willingness to learn and take on new tasks, as required
- Availability to work various shifts, Statutory Holidays and weekends, as required
- Post-secondary education, however not necessary
- Ability to write test scripts and participate in User Acceptance testing and other payment system testing, as required
- Strong problem solving skills and ability to multi-task and identify root cause of payment failures or errors

**What Bank of America Offers**

Bank of America embodies a culture that extends from how we think, to how we behave, and to how we measure performance. By achieving excellence - in everything we do, every time we do it - we deliver the full value of Bank of America for our clients, our shareholders and our employees.

Bank of America places a high value on talent and on maintaining a culture defined by meritocracy. For these reasons, it is deeply committed to professional development, opportunity and accountability at all levels of the organization.

**Bank of America is an Equal Opportunity Employer.

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