Avp Payment Operations

3 months ago

Toronto, Canada Peoples Payment Solutions Full time

**About us**:
Peoples Group is a boutique Financial Institution with offices located in Vancouver, Calgary, Toronto, and Montreal that has been in the Canadian marketplace for over 30 years. Our mission is to exceed our customers' expectations by providing exceptional customer service backed by extensive product knowledge and experience.

Our culture here at Peoples Group is formed by our values; Strength-Based, Relationship Focused, and Passionate Execution. We believe people don't choose a company to work for, they choose a company to join. We also believe that people come first and each day we strive to be willing, trustworthy, and creative.

**About the work environment**:
Peoples Group offers a flexible and hybrid work environment. In this role you will work a combination of in-office and remotely from home. Typically, you'll be working regular business hours, Monday to Friday between 8:00am and 4:30pm with flexibility around start & end times.

**About being a People Leader at Peoples**:
**About you**:
You are an SME of payment operations, a tech savvy expert in money movement and all of its complexities. You are results focused and remain calm in high volume environments where people come to you for answers. You take the time you need to think strategically but can execute quickly and dynamically. You see the full picture but can work in the details. You seek to understand and partner with your counterparts in the leadership team to understand the ever-changing business needs.

**About the day to day**:

- Plan, organize, and direct departmental activities to meet the team’s strategic objectives and targeted business results
- Handle B2B escalations and manage production incidents to ensure closure within SLA including creation of Incident Reports
- Serve as liaison and provide technical guidance to internal partners, coordinate resolution of issues and manage internal stake holder expectations
- Develop procedures & incident management protocols and ensure they continue with proper documentation
- Partner with the VP and participate in employee development, project management, process improvement, thorough and timely reporting, and compliance requirements
- Monitor, coach and support team leads and create a climate where teamwork can flourish
- Build and maintain strong internal and external relationships while remaining current on industry trends, regulatory requirements and risk issues
- Support Operations both during business hours and some off-shift hours, including weekends as needed with a goal to evolve and develop a 24/7 support model

***About you / qualifications**
- Bachelor’s degree and 7-10 years of relevant experience
- Minimum 3 years change management experience
- Strong interpersonal and communication skills with a demonstrated history of leading and motivating teams towards results
- Ability to communicate clearly and powerfully in both written and verbal format, and must have the ability to consult, engage and challenge with transparency and authenticity at all levels of the organization.
- Ability to effectively clarify complex technical issues and concepts in a business-friendly manner to various audiences.
- Thorough understanding of payments products and the regulatory environment surrounding them
- Prior experience preferred within Cards and Payments considered an asset
- Excellent technical knowledge required - credit card transaction process, working with databases, MS Office suite, SQL, Jira, Confluence
- Strong understanding of payments, cards, merchant acquiring & accounting principles
- Understanding of relational databases an asset

**NOTE**:_ Please accept our utmost appreciation for your interest; however only those applicants under consideration will be contacted. Peoples Group is an Equal Employment Opportunity employer._

  • Avp, Operational Audit

    4 months ago

    Toronto, Canada Canada Life Assurance Company Full time

    **Job Description**: Reporting directly to the Chief Internal Auditor - Canada, the AVP, Operational Audit will partner with senior business leaders across the Canadian organization to provide them with independent insights and assurance over their highest risks. The AVP will lead a team of Internal Audit Professionals and People Leaders to deliver a...

  • Avp, Operations Performance Ecosystems, Canadian

    5 months ago

    Toronto, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** - The Operations team is part of the Chief Operating Office, Canadian Personal Banking, that enhances and enriches how we support our customers by delivering specialized and advisory customer and partner support. The Canadian Personal...

  • Business Systems Analyst

    2 weeks ago

    Old Toronto, Ontario, Canada Peoples Payment Solutions Full time

    About Peoples Payment SolutionsWe are a leading financial institution with a strong presence in the Canadian market, providing exceptional customer service and innovative payment solutions.Job SummaryWe are seeking a highly skilled Business Systems Analyst to join our team. As a Business Systems Analyst, you will play a critical role in analyzing,...

  • Business Systems Analyst

    2 weeks ago

    Old Toronto, Ontario, Canada Peoples Payment Solutions Full time

    About Peoples Payment SolutionsWe are a leading financial institution with a strong presence in the Canadian market, providing exceptional customer service and innovative payment solutions.Job SummaryWe are seeking a highly skilled Business Systems Analyst to join our team. As a Business Systems Analyst, you will play a critical role in analyzing,...

  • Avp Global Legal Operations, Project Management

    3 months ago

    Toronto, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...

  • Avp Technology Delivery

    3 months ago

    Toronto, Canada Canada Life Assurance Company Full time

    AVP Technology Delivery **Description: - Permanent Full Time- We are looking for an **_AVP, Technology Delivery - Individual Wealth and Finance Technology._** - Our Individual Wealth, Insurance Solution and Advisor Network (IWIS&AN) Technology group is looking to hire an Assistant Vice-President, Technology Delivery leader who will report to the Vice...

  • Avp, Merchandising Operations

    3 months ago

    Toronto, Canada Canadian Tire Corporation Full time

    **What you’ll do** The_ Associate Vice President, Merchandise Operations _collaborates closely with peers as a member of CTR’s leadership team, supporting the delivery of CTR’s Connected Retail Strategy through operational excellence. The AVP plays a crucial role in driving effective, scalable, and resilient processes and tools across key functions...

  • Avp, Credit Management

    3 months ago

    Toronto, Canada TD Bank Full time

    **Work Location**: Toronto, Ontario, Canada **Hours**: 37.5 **Line of Business**: Credit Management **Pay Details**: **The AVP, Credit, Asset Based Lending, C.N.A. leads a team of Directors of Credit Execution Associate Directors, and Analysts. The role contributes to the growth of the portfolio by recommending credit structures to meet the needs of...

  • Avp Audit, Business Management

    3 months ago

    Toronto, Canada TD Bank Full time

    **AVP Audit, Business Management**: - 417309BR **Job Category - Primary** - Audit **Work Location** - TD Centre - TD Tower - 66 Wellington Street West **Employment Type** - Regular **City** - Toronto **Time Type** - Full Time **State** - Ontario **Hours** - 37.5 **Department Overview** - Our team of trusted Internal Audit professionals serve as the...

  • Avp Global Legal Operations, People Enablement

    3 months ago

    Toronto, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...

  • AVP, Benefits Consultant

    4 weeks ago

    Toronto, Canada Wells Fargo Full time

    About this role:Wells Fargo is seeking an AVP, Benefits Consultant to join our Canada benefits team based in Toronto.This role will work closely with the regional Human Resource Consulting and Center of Excellence teams, HR Operations/Payroll, Finance, and Vendor Management functions. The position w

  • Avp, Technology Delivery

    4 months ago

    Toronto, Canada Canada Life Assurance Company Full time

    **Job Description**: We are looking for an **_AVP, Technology Delivery - Advisory Network Technology._** Our Individual Wealth, Insurance Solution and Advisor Network(IWIS&AN) Technology group is looking to hire an Assistant Vice-President, Portfolio Leader who will report to the Vice President - IWIS&AN Technology. This role acts as the single point of...

  • Avp Budgets

    4 months ago

    Toronto, Canada York University Full time

    **Purpose**: The AVP, Budgets & Asset Management role reports to the Vice President, Finance and Administration. The Division of Finance and Administration (DFA) is committed to providing professional, value-added services that enable and support York University's mission and vision. DFA strives to be recognized for service excellence thorough working...

  • Avp Audit, Canadian Business Banking

    2 weeks ago

    Toronto, Canada TD Bank Full time

    **Work Location**: Canada **Hours**: 37.5 **Line of Business**: Audit **Pay Details**: **Department Overview**: **Our team of trusted audit professionals interact with every part of the Bank to provide strategic guidance and independent oversight. Through due diligence, and with a strong sense of integrity, we help mitigate potential risks to our...

  • Avp Audit, Methodology, Strategy

    3 months ago

    Toronto, Canada TD Bank Full time

    **AVP Audit, Methodology, Strategy & QA and Improvement Practice**: - 417311BR **Job Category - Primary** - Audit **Work Location** - TD Centre - TD Tower - 66 Wellington Street West **Employment Type** - Regular **City** - Toronto **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Hybrid **Pay...

  • Avp Finance, Naco and Ed&a

    3 months ago

    Toronto, Canada TD Bank Full time

    **AVP Finance, NACO and ED&A**: - 432799BR **Job Category - Primary** - Finance / Accounting **Work Location** - TD Centre - TD Tower - 66 Wellington Street West **Employment Type** - Regular **City** - Toronto **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Hybrid **Pay Details** **Department...

  • Avp Development

    4 months ago

    Toronto, Canada Canada Life Assurance Company Full time

    **Job Description**: We are looking for an **_AVP, Development and Operations_** The AVP, Head of Development and Operations works closely with Business, Delivery and regional Infrastructure & Operations to teams to ensure reliable delivery of IT services. The AVP contributes to the success of the organization by maintaining a balanced approach to IT risk...

  • Avp, Sales Compensation

    1 month ago

    Toronto, Canada Canada Life Assurance Company Full time

    AVP, Sales Compensation **Description: - We’re actively seeking an entrepreneurial and passionate AVP of Sales Compensation to join our Human Resources team at Canada Life!- Reporting to the SVP, Global Compensation, Pensions, Benefits & Governance, the- AVP, Sales Compensation will play a leadership role in the assessment, design and ongoing...

  • Avp, Aml, Strategic Insights, Reporting and

    4 months ago

    Toronto, Canada TD Bank Full time

    Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Anti Money Laundering Pay Details: **Job Description**: Associate Vice President Profile: Associate Vice Presidents (AVPs) at TD Bank Group contribute significantly to the overall reputation of TD. As executives, AVPs set the ethical, organizational and performance standards for the...

  • Avp, Benefits Consultant

    1 month ago

    Toronto, Canada Wells Fargo Full time

    **About this role**: Wells Fargo is seeking an AVP, Benefits Consultant to join our Canada benefits team based in Toronto. This role will work closely with the regional Human Resource Consulting and Center of Excellence teams, HR Operations/Payroll, Finance, and Vendor Management functions. The position will report to the Head of Benefits but on a...