Client Relationship Coordinator

3 weeks ago


Montréal, Canada Climatisation Morrison Inc. Full time

Morrison Air Conditioning Inc. is the market leader in controlled environments for the Aerospace Simulation industry. Headquartered in Montreal, Morrison also maintains a strong presence and regional work force for the mechanical services market for buildings for the institutional, commercial and industrial base of Quebec.

**Coordonnateur Relations Clientèle - Principales tâches et exigences**

Climatisation Morrison Inc. est le leader du marché au niveau du contrôle environnemental de l'industrie de la simulation aérospatiale. Ayant son siège social à Montréal, Climatisation Morrison maintient également une forte présence régionale dans le marché du service mécanique (CVAC) des bâtiments institutionnels, commerciaux et industriels situés au Québec.

**Titre ** : Coordonnateur Relations Client, (C.R.C.)

Rapports à : Contrôleur

Type d'emploi : Temps plein (permanent)

**Description**:
La principale responsabilité du C.R.C. est la coordination des comptes clients dans leur entièreté et la gestion de la relation financière entre Climatisation Morrison et chaque client. Le C.R.C. sera également responsable de fournir un soutien administratif aux trois divisions opérationnelles en ce qui a trait à la facturation et au traitement des commandes. Une fois sa formation complétée, le C.R.C. aura une vision globale des transactions interdivisionnelles de l'entreprise en ce qui concerne les différents clients. Le C.R.C. fournira un soutien à ses collègues concernant le statut des clients via le système des comptes clients.

**Responsabilités**:
1. Entrée de données dans un environnement multidivisionnel avec ACCPAC et Jonas.

a) Vérification et validation quantitatives et qualitatives des informations.

2. Facturation de bout en bout dans un environnement multidivisionnel avec ACCPAC et Jonas.

a) Calculer les montants de facturation et faire parvenir les factures aux clients.

b) Coordonner la facturation avec la division concernée afin d'assurer qualité et exactitude.

3. Produire des rapports hebdomadaires pour les superviseurs.

4. Assister aux réunions de comptes clients sur une base hebdomadaire.

5. Création de contrats, de codes clients et de codes de contrats dans les bases de données ACCPAC et Jonas en collaboration avec la division respective

6. Contrôle des inventaires

a) Utilisation du matériel

b) Retours de matériel

c) Vérifications de l'intégrité des données

7. Traitement des paiements

a) Cartes de crédit

b) Chèques

c) Virements électroniques et bancaires

8. Communications avec les clients

a) Répondre aux demandes des clients concernant les factures ou les demandes générales

b) Suivi des comptes en souffrance

9. Support administratif pour les différentes divisions au besoin

10. Gérer la circulation des différentes informations, entrée de données et traçabilité des matériaux et de la main-d'œuvre

11. Rester au courant des détails concernant les contrats et les clients afin de comprendre et d'apporter les améliorations possibles aux méthodologies de travail

12. Gérer les dossiers des différents véhicules et les renouvellements d'immatriculation

13. Capacité de s'adapter et d'évoluer vers de nouvelles tâches au besoin

**Qualifications**:
1. Maîtrise du français et de l'anglais (bilingue oral et écrit)

2. Baccalauréat ou diplôme technique (administration, gestion ou domaine connexe)

3. Capacité à être concentré et productif sous pression et contraintes de temps

4. Bon sens de l'organisation.

5. Capacité à travailler sur plusieurs tâches simultanément

6. Solides compétences interpersonnelles et de communication

7. Maîtrise des suites Microsoft Office, Adobe, et bases de données Jonas et ACCPAC

8. Capacité à comprendre et gérer les principes d'optimisation des différentes tâche numériques.

9. Capacité à exploiter et à s'adapter aux systèmes des clients (Oracle, SAP, etc...)

**Salaire**: 50 000 $ - 60 000 $ par année

Avantages sociaux : Assurance collective, Régime de retraite collectif

Bonus : Le bonus annuel de l'entreprise s'applique
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- The C.R.C. associate’s primary responsibility is the coordination of the total receivables account of the client and the management of the financial relationship between Morrison and the client. In addition to fulfilling this primary role, the C.R.C. associate will also be responsible for providing administrative support to the three operating divisions w.r.t invoicing and order processing. After training has been completed, the C.R.C. associate will have a global view of the company’s inter-division transactions as they relate to the client. The C.R.C. will provide real time support for co-workers w.r.t. the client status in the Morrison accounts receivable system.

**Responsibilities**:
1. Population of orders in a mult



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