Bilingual Customer Care Representative
3 weeks ago
Less Mess is seeking several skilled Bilingual Jr. Customer Service representatives, who will be able to work remotely. You will be responsible in answering calls, writing orders, and processing payments.
Normal business hours are Monday to Friday 6am to 8pm, weekends are also open - you will be given a work shift upon your completion of training.
Additional hours as per business requirements
- flexibility required with significant time investment during peak periods.
**Key Responsibilities**
- Provides information to customers, answering questions, processing orders.
- Answer incoming calls and perform outgoing calls to previous customers.
- Improves quality results by evaluating processes, recommending changes.
- Up-sells customer orders when opportunity exists.
- Follows up with customers regarding satisfaction and generate future orders.
- Achieves and maintains rapport with customers to achieve best possible service.
- Keep record of all delays and issues daily.
- Other duties assigned by the Team Lead.
**Qualifications**
- Bilingual (English/French speaking) is a requirement.
- 2 years of customer care clerk experience - positive, professional, and responsive.
- College/University preferred.
- Sales experience preferred but not a requirement.
- Excellent communication skills - verbal and written.
- Problem and conflict management skills.
- Able to flourish in a fast-paced environment.
- Handle pressure and remain calm in all situations.
- Ability to work independently and in a team environment.
- Computer Proficient.
**Benefits**
- Competitive wage offered.
Less Mess is North America's #1 delivery solution for bulk soil, stone, mulch, and compost in a conveniently packaged and resealable cubic yard bag.
Enhance your outdoors with Less Mess
Schedule:
- Monday to Friday
- Weekend availability
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 2 years (required)
**Language**:
- Bilingual (English/French) (required)
Work Location: Remote
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