Product Owner

6 months ago

Waterloo, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

**Who are we?**

Manulife is on a journey to become a customer obsessed, digital leader; we’re transforming, and we need you Individual Insurance Canada (IIC) has designed the broadest product shelf and offer the most innovative tools to help our customers every step of the way. We have a clear vision of our strategy and the result will be exceptional experiences for our customers.

The Individual Insurance Product Owners are part of the IIC Continuous Delivery team responsible to establish our go-forward Agile organization on our quest to achieve our Mission: “ _Decisions made easier. Lives made better _”.

**What role will I play?**

As a Product Owner within the Individual Insurance Evaluate Value-Stream, you will work closely with a team of Product Owners, delivery teams and Business partners to deliver insurance products, services and capabilities to our customers and advisors. This is a fast paced, changing environment where every day brings something new, and innovative ideas are encouraged. Your contributions will help evolve the customer and advisor experience through simplified and intuitive design; putting the client’s needs first by providing the right tools and solutions to facilitate a positive digital experience.

In our quest to enhance and deliver new digital and self-service capabilities for our customers and advisors, your collaborative nature will bring together internal players from various functions including, but not limited to Technology, Sales, Marketing, Compliance and Operations. You possess an excellent balance of analytical, communication, and leadership skills and are comfortable challenging others to continually improve our offering.

As a Product Owner, you will be responsible for:

- defining, planning and delivery of products, services and capabilities for features/epics
- identifying, decomposing, grooming and prioritizing User Stories while eliciting requirements from business partners and clearly identifying acceptance criteria, assumptions, risks and dependencies
- providing clarity on the ‘What’ and ‘Why’ of customer & business needs to the delivery squad
- conducting analysis and incorporate findings, feedback and insights from customer and business research
- leading the acceptance testing in conjunction with business partners
- collaborating with internal and external stakeholders to ensure successful implementation of features
- monitoring the outcomes and experience of launched features and iterate where required

**Who are you?**
- You don’t like to sit idle, and enjoy working in fast-paced environments - you tend to gravitate to roles where every day can present something new
- You obsess about customers, seeking ways to listen, engage and act for their benefit
- You think big, with a constant curiosity to discover ways to use an agile mindset and enable the business to achieve its outcomes
- You thrive in teams establishing relationships, believing getting it done together drives innovation
- You take ownership with an entrepreneurial mindset that builds solutions, focusing on what matters
- You do what is right, working with integrity and speaking out when needed
- You share your humanity, building a diverse and inclusive work environment for everyone

**Competencies for the role**
- 1-2 years of relevant work experience
- Experience working in the Life & Living Benefits Insurance industry
- Strong knowledge of agile principles and experience with common agile tools & methods like Confluence, JIRA, User story writing skills, release planning
- Strong organizational and problem-solving skills while working in a face-paced environment with changing priorities
- Excellent verbal & written communication skills including the ability to clearly articulate business needs to technical resources
- Ability to influence and resolve conflict without having direct authority; confidence to raise issues as required
- Ability to foster positive relationships and effectively lead various sized groups to attain collaborative and innovative solutions
- Proactively identify potential problems to prevent unfavorable outcomes
- Adaptable and great aptitude for change; reprioritize conflicting workloads and deliverables
- Ability to motivate, coach and mentor individuals and teams

**What we bring**
- A bold ambition and set of goals to drive transformation in our industry
- A leadership team dedicated to your growth and success
- Our best, eve

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