Current jobs related to Bilingual Customer Care Representative - Saskatoon - EQ Bank | Equitable Bank

  • Customer Service Representative

    4 days ago

    Saskatoon, Saskatchewan, Canada Saskatchewan Laser Hair Skin Care Centre Full time

    {"h2": "Job Title: Guest Service Representative", "p": "We are seeking a Guest Service Representative to join our team at the Saskatchewan Laser Hair Skin Care Centre. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our clients and ensuring a positive experience for all visitors to our centre.",...

  • Customer Service Representative

    4 days ago

    Saskatoon, Saskatchewan, Canada Saskatchewan Laser Hair Skin Care Centre Full time

    {"h2": "Job Title: Guest Service Representative", "p": "We are seeking a Guest Service Representative to join our team at the Saskatchewan Laser Hair Skin Care Centre. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our clients and ensuring a positive experience for all visitors to our centre.",...

  • Customer Service Representative

    2 days ago

    Saskatoon, Saskatchewan, Canada Saskatchewan Laser Hair Skin Care Centre Full time

    {"h2": "Job Title: Guest Service Representative", "p": "We are seeking a Guest Service Representative to join our team at the Saskatchewan Laser Hair Skin Care Centre. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our clients and ensuring a positive experience for all visitors to our centre.",...

  • Customer Service Representative

    3 days ago

    Saskatoon, Saskatchewan, Canada Saskatchewan Laser Hair Skin Care Centre Full time

    {"h2": "Job Title: Guest Service Representative", "p": "We are seeking a Guest Service Representative to join our team at the Saskatchewan Laser Hair Skin Care Centre. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our clients and ensuring a positive experience for all visitors to our centre.",...

  • Customer Service Representative

    21 hours ago

    Saskatoon, Saskatchewan, Canada Saskatchewan Laser Hair Skin Care Centre Full time

    {"h2": "Job Title: Guest Service Representative", "p": "We are seeking a Guest Service Representative to join our team at the Saskatchewan Laser Hair Skin Care Centre. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our clients and ensuring a positive experience for all visitors to our centre.",...

  • Customer Service Representative

    24 hours ago

    Saskatoon, Saskatchewan, Canada Saskatchewan Laser Hair Skin Care Centre Full time

    {"h2": "Job Title: Guest Service Representative", "p": "We are seeking a Guest Service Representative to join our team at the Saskatchewan Laser Hair Skin Care Centre. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our clients and ensuring a positive experience for all visitors to our centre.",...

  • Bilingual Customer Care Specialist

    3 months ago

    Saskatoon, Canada Russell Hendrix Foodservice Equipment Full time

    Russell Hendrix is looking to add a **Bilingual Customer Care Specialist** to join our **Strategic Accounts** team. You’ll be a vital part of the team, providing high level customer service to Russell Hendrix clients. This position requires superior telephone and communications skills. This position is ideal for an individual with vision, who prides...

  • Customer Care Representative

    2 weeks ago

    Saskatoon, Canada Sandbox Mutual Insurance Full time

    As a property and casualty insurance specialist for more than 100 years, Sandbox Mutual Insurance Company seeks opportunities to be the preferred insurance carrier. At Sandbox, we not only celebrate people, but we are driven by a relentless need to build personal connections resulting in exceptional customer experiences. Join a team that strives to become a...

  • Customer Service Representative

    7 days ago

    Saskatoon, Saskatchewan, Canada ISC Full time

    About the RoleWe are seeking a highly skilled and bilingual Customer Service Representative to join our team at ISC. As a key member of our Customer Service Centre, you will provide exceptional customer service through various contact channels, ensuring our customers receive accurate and timely support for our products and services.Key...

  • Customer Service Representative

    6 days ago

    Saskatoon, Saskatchewan, Canada ISC Full time

    About the RoleWe are seeking a highly skilled and bilingual Customer Service Representative to join our team at ISC. As a key member of our Customer Service Centre, you will provide exceptional customer service through various contact channels, ensuring our customers receive accurate and timely support for our products and services.Key...

  • Customer Care Representative

    4 weeks ago

    Saskatoon, Canada Titan Electrical Group Full time

    At **The Titan Group**, we’re more than just a lighting & electrical manufacturer agency—we’re a team that thrives on innovation, collaboration, and excellence. Founded in 2008 in Saskatoon, we’ve built our reputation on delivering top-tier, innovative lighting solutions and unparalleled product support. We pride ourselves on creating a seamless...

  • Customer Service Representative

    2 days ago

    Saskatoon, Saskatchewan, Canada Saskatchewan Laser Hair Skin Care Centre Full time

    {"h2": "Job Title: Guest Service Representative", "p": "We are seeking a Guest Service Representative to join our team at the Saskatchewan Laser Hair Skin Care Centre. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our clients and ensuring a positive experience for all who visit our centre.",...

  • Customer Service Representative

    2 days ago

    Saskatoon, Saskatchewan, Canada Saskatchewan Laser Hair Skin Care Centre Full time

    {"h2": "Job Title: Guest Service Representative", "p": "We are seeking a Guest Service Representative to join our team at the Saskatchewan Laser Hair Skin Care Centre. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our clients and ensuring a positive experience for all who visit our centre.",...

  • Customer Service Representative

    5 days ago

    Saskatoon, Saskatchewan, Canada Saskatchewan Laser Hair Skin Care Centre Full time

    {"h2": "Job Summary", "p": "We are seeking a highly organized and detail-oriented Guest Service Representative to join our team at the Saskatchewan Laser Hair Skin Care Centre. As a key member of our front desk team, you will be responsible for providing exceptional customer service, handling administrative tasks, and ensuring a smooth and efficient...

  • Customer Service Representative

    4 days ago

    Saskatoon, Saskatchewan, Canada Saskatchewan Laser Hair Skin Care Centre Full time

    {"h2": "Job Summary", "p": "We are seeking a highly organized and detail-oriented Guest Service Representative to join our team at the Saskatchewan Laser Hair Skin Care Centre. As a key member of our front desk team, you will be responsible for providing exceptional customer service, handling administrative tasks, and ensuring a smooth and efficient...

  • Customer Service Representative

    2 weeks ago

    Saskatoon, Saskatchewan, Canada Saskatchewan Laser Hair Skin Care Centre Full time

    About the RoleWe are seeking a highly organized and customer-focused individual to join our team as a Guest Service Representative at the Saskatchewan Laser Hair Skin Care Centre.Key ResponsibilitiesProvide Exceptional Customer Service: Greet clients and direct them to the appropriate service areas, providing basic information and assistance as needed.Manage...

  • Customer Service Representative

    2 weeks ago

    Saskatoon, Saskatchewan, Canada Saskatchewan Laser Hair Skin Care Centre Full time

    About the RoleWe are seeking a highly organized and customer-focused individual to join our team as a Guest Service Representative at the Saskatchewan Laser Hair Skin Care Centre.Key ResponsibilitiesProvide Exceptional Customer Service: Greet clients and direct them to the appropriate service areas, providing basic information and assistance as needed.Manage...

  • Customer Service Representative

    2 weeks ago

    Saskatoon, Saskatchewan, Canada Saskatchewan Laser Hair Skin Care Centre Full time

    {"h2": "Job Summary", "p": "We are seeking a highly organized and detail-oriented Guest Service Representative to join our team at the Saskatchewan Laser Hair Skin Care Centre. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing appointments, and maintaining accurate records. If you have a...

  • Customer Service Representative

    2 weeks ago

    Saskatoon, Saskatchewan, Canada Saskatchewan Laser Hair Skin Care Centre Full time

    {"h2": "Job Summary", "p": "We are seeking a highly organized and detail-oriented Guest Service Representative to join our team at the Saskatchewan Laser Hair Skin Care Centre. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing appointments, and maintaining accurate records. If you have a...

  • Customer Service Representative

    3 days ago

    Saskatoon, Saskatchewan, Canada Saskatchewan Laser Hair Skin Care Centre Full time

    {"h2": "Job Summary", "p": "We are seeking a highly organized and detail-oriented Guest Service Representative to join our team at the Saskatchewan Laser Hair Skin Care Centre. As a key member of our front desk team, you will be responsible for providing exceptional customer service, handling administrative tasks, and ensuring a smooth and efficient...

Bilingual Customer Care Representative

4 months ago

Saskatoon, Canada EQ Bank | Equitable Bank Full time

**Join a Challenger**

Being a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you’re not afraid of taking on big challenges and redefining the future, you belong with us. You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together.

We are a big (and growing) family. Overall we serve more than 370,000 people across Canada through Equitable Bank, Canada's Challenger Bank, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than 5 million members. Together we have over $100 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our EQ Bank platform (eqbank.ca) has been named the top Schedule I Bank in Canada on the Forbes World's Best Banks 2023, 2022, and 2021 lists.

Reporting to the Manager, Customer Contact Centre, the Customer Care Representative will interact directly with customers, understand their needs, troubleshoot issues, answer product and banking inquiries, resolve issues, perform proactive account maintenance all while delivering a seamless customer experience across all channels of communication. An integral member of the Digital Banking team, this individual will collaborate daily with Digital Operations, IT Operations, Global Security & Marketing teams.

Relevant du directeur, Centre de contact, le représentant du service à la clientèle devra interagir directement avec les clients, comprendre leurs besoins, dépanner, répondre aux demandes de renseignements sur les produits et les services bancaires, résoudre les problèmes, effectuer une maintenance proactive des comptes tout en offrant une expérience client transparente dans tous les canaux de communication. Membre à part entière de l’équipe des services bancaires numériques, cette personne collaborera quotidiennement avec les équipes des opérations numériques, des opérations de la technologie de l’information, de la sécurité globale et du marketing.

**The Work **:

- Deliver exceptional customer service to EQ Bank’s prospective customers by identifying their banking needs and providing accurate information and guidance on EQ Bank’s suite of products and offerings
- Field large volumes of inbound calls and chats and ensure best-in-class service standards, while meeting EQ Bank’s response and resolution SLAs
- Own the digital-onboarding experience and help customers onboard successfully, resolve issues if any and communicate status to all stakeholders involved in a timely manner
- Strive to resolve customer issues and queries at first-contact and escalate issues in accordance to EQ Bank’s complaints handling process
- Communicate effectively with customers and propagate EQ Bank’s core values of Respect, Agility, Integrity, Service and Empowerment to build lasting customer relationships
- Execute established controls to ensure adherence to regulatory requirements, Equitable and EQ Bank policies and Code of Conduct and Ethics
- Identify, recommend and participate in implementation of opportunities for continuous improvement relative to customer experience and product delivery

**Le Travail **:

- Offrir un service à la clientèle exceptionnel aux clients potentiels de la Banque EQB en déterminant leurs besoins en matière de services bancaires et en fournissant des renseignements et des conseils exacts sur la gamme de produits et d’offres de la Banque EQB.
- Répondre à un grand nombre d’appels entrants et de clavardages et assurer les meilleures normes de service à la clientèle, tout en respectant les accords sur les niveaux de service de la Banque EQB en matière de réponse et de résolution.
- Prendre en charge l’expérience d’intégration numérique et aider les clients à s’intégrer avec succès, résoudre les problèmes, le cas échéant, et communiquer l’état d’avancement à toutes les parties prenantes concernées en temps opportun.
- S’efforcer de résoudre les problèmes et les demandes des clients dès le premier contact et transmettre les problèmes conformément au processus de traitement des plaintes de la Banque EQB.
- Communiquer efficacement avec les clients et promouvoir les valeurs fondamentales de la Banque EQB, soit le respect, l’agilité, l’intégrité, le service et la responsabilisation, afin d’établir des relations durables avec les clients.
- Mettre en œuvre les contrôles établis pour assurer le respect des exigences réglementaires, des politiques de la Banque Équitable et de la Banque EQ