Team Lead, English E-commerce Content

3 weeks ago


Montréal, Canada SSENSE Full time

Company Description

SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else.

SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views. Approximately 80% of its audience is between the ages of 18 to 40. It is privately held and has achieved high double digit annual growth and profitability since its inception.

**Job Description**:
This role is required to be in-office.

RESPONSIBILITIES

**Operational Coordination - 50%**
- Manage and coordinate daily ecommerce content production targets while adhering to brand quality and excellence
- Secure capacity with team bookings, coordinating availabilities with production needs
- Collaborate cross-functionally with Studio Planners, Producers, and Merchandisers to ensure a smooth production for all involved parties
- Oversee the copy room workflow and operational direction
- Implement scalable processes, procedures, and systems to drive operational effectiveness, and operationalize studio initiatives and business strategic objectives
- Report on performance metrics and KPIs to provide actionable corrective measures to improve the flow of operations, and production throughput
- Manage cleanliness, supplies, and safety in the copy room
- Collaborate with the Planning and Producing department to vet capacity and resource plans against the production forecast, identify potential capacity and capability risks and recommend contingency plans

**People Leadership &** Team Development - 30%**
- Provide opportunities for learning through coaching and team building initiatives
- Support the Manager of English Content recruiting strategy by screening, interviewing, and onboarding new full time and freelance copywriters
- Manage daily bookings and maintain a high-caliber roster of freelancers to accommodate seasonal staffing requirements
- Support in the Performance Management process for all team members by conducting performance reviews and establish development plans
- Work closely with the QA & Training ass.specialist in identifying performance gaps and establishing the needs for additional training
- Ensure team mobilization by regularly gauging team spirit and implementing appropriate means to create a work environment that fosters healthy communication, collaboration, and productivity

**Project implementation & Continuous Improvement - 20%**
- Initiate and develop actionable execution plans to optimize daily operations, productivity and communication
- Proactively identify opportunities to enhance tools, standardize, and optimize procedures related to product copy services

**Qualifications**:

- College or Bachelor’s diploma in business, fashion management or a related field
- A minimum of 3-5 years of experience in leading projects, production or content management systems
- 1-2 year experience in a leadership or management role
- Proficient in Microsoft Excel and Google Sheets
- Excellent written and verbal communication skills in both French and English
- Experience with drafting, documenting, and implementing new procedures
- Knowledge of CMS and other content production tools

**Skills**
- Strong leadership skills
- Solution-oriented mindset and can-do attitude to overcome challenges
- Experience and desire to develop talent
- Natural ability to build relationships and to work in a team environment
- Ability to thrive in a fast-paced environment and master frequently changing production and project priorities
- Advanced project management skills
- Capacity to synthesize, analyze and present reporting information to technical and studio business stakeholders at various levels of the organization



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