Team Lead, Japanese E-commerce Content

3 weeks ago

Montréal, Canada SSENSE Full time

Company Description

SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else.

SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views. Approximately 80% of its audience is between the ages of 18 to 40. It is privately held and has achieved high double digit annual growth and profitability since its inception.

**Job Description**:
RESPONSIBILITIES

**Operational Coordination - 50%**
- Liaise with the Manager of Japanese C&L and the Japanese Training & QA Specialist to achieve daily production targets while adhering to strict written standards
- Oversee the e-commerce production planning & task assignment to ensure production and booking needs are met
- Oversee the e-commerce production workflow and provide operational direction and leadership to product translators
- Implement scalable processes, procedures, and systems to drive operational effectiveness, and operationalize studio initiatives and business strategic objectives
- Report on performance metrics and KPIs to provide actionable corrective measures to improve the flow of operations, and production throughput
- Collaborate with the Planning and Producing department to vet capacity and resource plans against the production forecast, identify potential capacity and capability risks and recommend contingency plans

**People Leadership &** Team Development - 30%**
- Support the Manager’s recruiting strategy by screening, interviewing, and onboarding new full-time and freelance translators
- Support the Manager with the onboarding of new team members
- Manage daily bookings and maintain a high-calibre roster of freelancers during peak production times to supplement full-time staff
- Develop and implement talent resource plan and work schedules to accommodate seasonal requirements
- Support in the Performance Management process for all team members by conducting performance reviews and establishing development plans
- Provide mentorship catalyzing growth through coaching and team building
- Ensure team mobilization by regularly gauging team spirit and implementing appropriate means to create a work environment that fosters healthy communication, collaboration, and productivity

**Project implementation & Continuous Improvement - 20%**
- Initiate and develop actionable execution plans to optimize daily operations, productivity and communication
- Proactively identify opportunities to enhance tools, standardize, and optimize procedures related to product content & localization services

**Qualifications**:

- College or Bachelor’s diploma in fashion management or a related field
- A minimum of 3-5 years of experience in fashion e-commerce environment or studio setting
- 1-2 year experience in a leadership or management role
- Excellent knowledge of garment construction, fashion media/history, and e-commerce content production
- Proficient in Microsoft Excel and Google Sheets
- Excellent written and verbal communication skills in Japanese
- Experience with drafting, documenting, and implementing new procedures
- Knowledge of written content creation is an asset
- Open to working evenings and weekends as required

SKILLS
- Strong leadership skills
- Solution-oriented mindset and can-do attitude to overcome challenges
- Experience and desire to develop talent
- Natural ability to build relationships and to work in a team environment
- Ability to thrive in a fast-paced environment and master frequently changing production and project priorities
- Detail-oriented with strong time management and organizational skills
- Capacity to synthesize, analyze and present reporting information to technical and studio business stakeholders at various levels of the organization

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